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Direct MessagesDate/Time: Sat, 27 Apr 2024 19:30:48 +0000
If everyone offering stock data is garbage, then what data service do I use for stocks?
View Count: 1418
| [2020-02-11 18:10:28] |
| Unicorn_Catcher - Posts: 22 |
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So, I have in eSignal account. I have read on your site all about how they are garbage and screwed you guys. OK, you don't accept their data. I also read on your site that the only real time equities data that your software can accept is Interactive Brokers, which you have previously recommended in the forums. So, I signed up for an IBKR account last week and went through funding it $2000 (minimum deposit) so I could get equities data into your software. I have been trying to get the IB Gateway to work this morning and it will not sign me in. I called IBKR and they have told me the only way to port data into other software is through the API and tht I need to sign up for a Pro account. I realize that I have a non-pro account with IB, so cannot use API, but I know that I can port non-pro, non-tick data into SC based on your forums. SO, I hung up with their support to dig back into your forum. Once back in your forum just now, I read all the posts from SC Support about how "garbage" IBKR data and API is and how you don't care and its not your fault. Awesome. Would have been good to know that before I funded an account I don't need except for the data. First, I would like some help with getting the data I have paid for into your software. Second, I would like to know what, if any, real time equities data provider that you are able to get into your software that you do recommend. Thanks |
| [2020-02-11 19:16:18] |
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If you want to trade stocks and Sierra Chart only supports Interactive Brokers for now but we plan to add support for another service for trading stocks. If you want just to do charting of US stocks, then you just need to use this data feed: Sierra Chart Exchange Data Feed How many symbols do you need to track in real time? How much do you pay for E signal currently? We are working on improving our US stock data offering to include more symbols at a lower cost. Let us know if you want us to help you with activating the data feed. We can do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-11 19:16:52
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| [2020-02-11 20:34:49] |
| Unicorn_Catcher - Posts: 22 |
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I have already looked at your options for stock data, your info says that you do not provide the option for market depth (lvl2 for NASDAQ and NYSE). This is why I signed up for IBKR at the direction of your info, to provide real time data with market depth. If this is incorrect, and your Sierra Chart Exchange Data Feed does indeed provide market depth, please let me know as this would be the best solution. To answer your questions: I need to track 10-15 stocks at a time. I pay about $175/mo for eSignal. It is unreliable and requires lengthy work arounds for basic functionality, but the data is good. Let me lay out my questions, again: 1) Do I need a Professional account (Institional) through IBKR to route IBKR data through SC? Or, can I route non-professional IBKR data (retail) through SC? 1b) If I can route non-professional data through SC, do I do it through the IB Gateway? Or must I have an instance of the IBKR workstation running? I have tried to sign into the IB Gateway, and it gives errors. Quoting your IBKR data instructions, "2. Run the Interactive Brokers Trader Workstation (TWS) software or the Interactive Brokers Gateway program. The Gateway is also acceptable to use and everywhere there is a reference to TWS in this documentation, that is acceptable to substitute with the IB Gateway." I do not have the IBKR workstation installed and do not want it installed, unless it is absolutely necessary. I have been on the phone with IBKR support who told me that I must have an Institutional account to use the IB Gateway. Your info says otherwise. When I try to sign into the IB Gateway, it gives me a User Name and Password error (UN and PW have been verified and used to log into IBKR portal and IBKR support says that the UN and PW for IB Gateway are the same, so not a UN or PW issue). 2) I need help getting this data into your software, somehow. It would be nice to be able to test your software with market data before my 2 weeks trial for SC is up. Thanks |
| [2020-02-11 20:39:40] |
| Chad - Posts: 231 |
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@Unicorn_Catcher, just in attempt to help here: I am a non-professional individual trader, and use IB Gateway with Sierra Chart often to get data...I've not heard any such claim from IB support like you stated, and Gateway works fine. The login which I use for Gateway is the same as what I've saved in SC's Data/Trade Service settings, it connects without issue.
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| [2020-02-11 21:16:12] |
| Unicorn_Catcher - Posts: 22 |
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Hi, Chad. I would love to know how you are doing it, but I cannot get anyone from 2 different support departments to tell me how to get it to work. SC support ignores my actual question and refers me to their data feed, 3 different people at IB support tell me it isn't possible and that I have to sign up for professional services to the tune of about $250/mo for data. SC Support, why are you asking Chad to talk about this and not me? |
| [2020-02-11 21:30:15] |
| SC Support - Posts: 1795 |
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My apologies Unicorn_Catcher, can we give you a call when you have a few minutes?
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| [2020-02-11 21:33:28] |
| Unicorn_Catcher - Posts: 22 |
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Hi, SC Support. That would be wonderful. Thank you.
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| [2020-02-11 21:48:12] |
| SC Support - Posts: 1795 |
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Hi there, can you drop you phone number in here so we can give you a phone call? https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo&UserID Date Time Of Last Edit: 2020-02-11 21:48:24
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| [2020-02-11 22:00:58] |
| Unicorn_Catcher - Posts: 22 |
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Phone number added. I'm available at your earliest convenience.
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| [2020-02-12 00:15:19] |
| Chad - Posts: 231 |
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@Unicorn_Catcher: Sierra Chart Engineering did not ask me to talk about it, I was merely reviewing the Board for any topics of interest to my own pursuit and figured I should comment on what you mentioned about IB Gateway. I've had an account with them for 10 years and had a fair share of frustration with their API, 'general' phone support, and data quality issues. But the statement of Gateway being exclusive to institutional and/or professional clients was new to me. @SC Support: if you still want to speak with me, yes, please call the number listed in my Account Data page. |
| [2020-02-12 01:45:43] |
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If you wish to go ahead and work through the documentation for Interactive Brokers, Trader Workstation (TWS), see below (TWS would be all you need, you don't need to use the IB Gateway). Interactive Brokers Trading Service There is also a section on accessing market depth data: Interactive Brokers Trading Service: Accessing Level 2 / Market Depth Data for Stocks Keep in mind the symbols used for market depth data are different than the symbols for charting. This is one of the frustrating complexities of working with TWS. If it would frustrate you to work through IB's TWS, and we ourselves don't believe it is of the best technical quality, we would recommend that you wait until Sierra Chart has procured Market Depth Data for Stocks directly, we would expect to have this in-place before the end of the 2nd Quarter of 2020. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-02-12 17:01:30] |
| Unicorn_Catcher - Posts: 22 |
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I have installed the latest version of TWS, but I am still unable to access the API settings to allow SC access to the data (please see attached pic). All of your documentation that I can find goes through this settings menu that is blocked. IB Gateway and TWS are closed doors for some reason. Do you have any suggestions? Has something possibly changed from previous versions of the IKBR softwares? Please advise. @SC Support, I have not received the additional info that you mentioned sending last night. Can you please resend? Thanks all for the help. |
 TWS API Blocked.JPG / V - Attached On 2020-02-12 16:52:19 UTC - Size: 103.85 KB - 231 views |
| [2020-02-12 17:34:03] |
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We have never seen a case where TWS API access is blocked/disabled. That is very unusual. We wonder why this is the case for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-02-12 19:26:14
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| [2020-02-12 17:40:25] |
| Unicorn_Catcher - Posts: 22 |
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3 different support people at IBKR have said that this is exactly what I should expect. I believe you and the others here that say they do it all the time, but that doesn't change my access. Do you have any suggestions?
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| [2020-02-12 18:11:16] |
| Chad - Posts: 231 |
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Unicorn_Catcher, is your account configured for their 'IBKR Lite' package i.e. commission-free trading? I recall seeing several limitations of that account type, versus a 'standard' one.
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| [2020-02-12 18:44:20] |
| Unicorn_Catcher - Posts: 22 |
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@Chad, They only have "IBKR Lite" and "IKBR Pro" account types. They differentiate between fixed or tiered stock/etf commissions for Pro, but that doesn't matter in my case, I'm not going to trade on their platform. Multiple people at IKBR have told me the only way to access the API is by switching to Pro. Switching to Pro changes my data fees from $53 on the non-pro side to $250 for the same access in Pro, which makes this ridiculous. Since your IB software works properly, could you possibly check your TWS and or IB Gateway versions for me? I have the latest and they may have turned off this access. If yours works, I can request that version possibly. Thanks for your input here. |
| [2020-02-12 18:55:46] |
| Chad - Posts: 231 |
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Right, I'm on the IBKR Pro account (still 'non-pro' w.r.t all exchange subscriptions, however). Both TWS and Gateway are v972.1 Unless you check 'Yes' for one of the boxes on the exchange agreement forms e.g. 'Are you a licensed member of FINRA', 'do you plan to distribute this data', then I struggle to understand why you're being classified as pro. |
| [2020-02-13 19:56:58] |
| Unicorn_Catcher - Posts: 22 |
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@Chad, Thank you so much for your input here, it prompted me to call IBKR a 4th time, but armed with better info. So, I was told in this last conversation that IBKR Lite is a relatively new account delineation for them. This level of account currently denies access to API functionality through the Gateway or TWS, but it has been approved and will have that access in a couple of months. The good news is that Chad is correct. You can change your classification from Lite to Pro and while your trade commission structure will change, your market data rates will stay at the non-pro level (as reflected by your disclosures), which is a huge difference. This is different from what personnel at their secondary call center have said (and priced) to me more than once, but is good to finally get to the bottom of this. I'm guessing the default account for most non-pros that use IBKR for stock trading will be set to Lite for the free commissions, so anyone with a newer IBKR account should be aware of this limitation (for the time being). I still look forward to the Sierra Chart version of Market Depth Data, but hopefully IBKR will get me through until then. Thanks to Chad and SC Support for your help with this. |
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