Support Board
Date/Time: Sun, 12 Jul 2026 18:45:04 +0000
I am connected but no data is coming thru
View Count: 132
| [2026-07-08 11:35:31] |
| User849502 - Posts: 481 |
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John, something odd has just happened and I have also written to Lucid. I was trading perfectly fine this morning. 1- I blow one of my Lucid accts. I purchased new acct 2- I log off of SC so that new acct can be added to drop down on dom 3- I re log on 4- I select new acct from drop down. I see a small trade. I enter 2 lot buy 5- Suddenly the dom stops, and the data disappears 6- I hit flatten 7- I have Rithmic pro open, and see the acct has been added AND the trade I just did entered. 8- now all the acct doms are dead. No data 9- disconnect and reconnect data service. Still dead. Check log in is correct, it is. 10- check to make sure my acct balance is in credit, it is. I am clueless as nothing changed except for me to log off to allow new acct to be entered into chartbook. A trade was made, and then it went dead. See accompany sheet shots. HELP |
 rithmicOK,tradeentered.jpg / V - Attached On 2026-07-08 11:32:25 UTC - Size: 682.04 KB - 12 views loginOKnodata.png / V - Attached On 2026-07-08 11:34:44 UTC - Size: 482.77 KB - 11 views |
| [2026-07-08 14:04:44] |
| John - SC Support - Posts: 47144 |
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Most likely, you had an issue connecting to Rithmic for some reason. If you are not able to connect to your connected trading service, you will also not get the data from our Denali Exchange Data Feed. If you are still having an issue, then please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-08 14:13:20] |
| User849502 - Posts: 481 |
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john, Attached is the reply from rithmic. I googled Claude, and it seems when adding a new acct this can happen. Please read attached, and I will send log in the next post. again, I have restarted everything. |
| rithmicsaySCissue.png / V - Attached On 2026-07-08 14:13:05 UTC - Size: 787.14 KB - 10 views claude.png / V - Attached On 2026-07-08 14:13:13 UTC - Size: 787.14 KB - 6 views |
| [2026-07-08 14:15:41] |
| User849502 - Posts: 481 |
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2026-07-08 14:14:00.528 | Trade activity files set size: 224 2026-07-08 14:14:00.533 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-07-08 14:14:00.570 | Reading Internal Order ID file. 2026-07-08 14:14:00.570 | Reading Trade Orders file. 2026-07-08 14:14:00.570 | Reading Trade Positions file. 2026-07-08 14:14:00.571 | Reading Trade Account Data files. 2026-07-08 14:14:00.573 | Software version: 2899 64-bit 2026-07-08 14:14:00.573 | Primary Thread ID: 4892 2026-07-08 14:14:00.573 | Usage end date: 2026-11-03 2026-07-08 14:14:00.573 | Enabled for: Advanced Features 2. 2026-07-08 14:14:00.573 | Enabled for: Sierra Chart Historical Data Service. 2026-07-08 14:14:00.573 | Enabled for: Denali Real-Time Exchange Data Feed. 2026-07-08 14:14:00.573 | Enabled for: Delayed Denali Exchange Data Feed. 2026-07-08 14:14:00.573 | Enabled for exchange2: CME (Trading Account Required) 2026-07-08 14:14:00.573 | Enabled for exchange2: CBOT (Trading Account Required) 2026-07-08 14:14:00.573 | Enabled for exchange2: COMEX (Trading Account Required) 2026-07-08 14:14:00.573 | Enabled for exchange2: NYMEX (Trading Account Required) 2026-07-08 14:14:00.573 | Enabled for exchange2: CBOE Global Indexes Main 2026-07-08 14:14:00.573 | Allow Support for Sierra Chart Data Feeds is enabled. 2026-07-08 14:14:00.573 | Current selected Data/Trading service: Rithmic Direct - DTC 2026-07-08 14:14:00.573 | Custom symbol settings values: enabled 2026-07-08 14:14:00.573 | Chart Update Interval: 400 2026-07-08 14:14:00.573 | Intraday Data Storage Time Unit: 0 2026-07-08 14:14:00.573 | Time Zone: +00:00:00 (UTC+00) 2026-07-08 14:14:00.573 | 2026-07-08 14:14:00 Local computer time in UTC 2026-07-08 14:14:00.573 | 2026-07-08 14:14:00 Local computer time in SC Time Zone 2026-07-08 14:14:00.573 | 2026-07-08 14:14:00 Server time in UTC 2026-07-08 14:14:00.573 | Local computer UTC time and Server UTC time difference: 0 seconds. 2026-07-08 14:14:00.573 | Program path: C:\SierraChartLUCID\ 2026-07-08 14:14:00.573 | Data Files path: C:\SierraChartLUCID\Data\ 2026-07-08 14:14:00.573 | OS Version Number: 10.0 2026-07-08 14:14:00.573 | Locale Setting: C 2026-07-08 14:14:00.573 | Crash reporter started: true 2026-07-08 14:14:00.573 | 2026-07-08 14:14:00.614 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Creating socket. Using TLS 1.2. 2026-07-08 14:14:00.614 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | New receive buffer size: 0 2026-07-08 14:14:00.614 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Connecting to IP: 38.79.0.89. 2026-07-08 14:14:00.633 | Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2026-07-08 14:14:00.649 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2026-07-08 14:14:00.741 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2026-07-08 14:14:00.741 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2026-07-08 14:14:00.919 | Received 5 login tokens. 2026-07-08 14:14:01.114 | Symbol settings MD5 received. Request ID: 1. 2026-07-08 14:14:01.114 | Symbol settings are up-to-date for rithmic_v2.trading. 2026-07-08 14:14:01.238 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Socket gracefully closed by remote side. | Number times message added: 1 2026-07-08 14:14:01.241 | Rithmic Direct - DTC | Wrote file: C:\SierraChartLUCID\RithmicConnections.json. Size: 115672 2026-07-08 14:14:01.245 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-07-08 14:14:01.245 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | CloseSocket call. 2026-07-08 14:14:01.245 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-07-08 14:14:01.245 | HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) | Closed. 2026-07-08 14:14:03.142 | Requested user files to download. 2026-07-08 14:14:03.664 | File to download: TWT_Signals.dll. Action: 1 2026-07-08 14:14:03.665 | File to download: prop_alpha_pro_vanta_studies_64.dll. Action: 1 2026-07-08 14:14:03.667 | File to download: prop_alpha_pro_64.dll. Action: 1 2026-07-08 14:14:03.670 | File to download: prop_alpha_basic_vanta_studies_64.dll. Action: 1 2026-07-08 14:14:03.672 | File to download: prop_alpha_fvg_64.dll. Action: 1 2026-07-08 14:14:03.674 | File to download: prop_alpha_basic_64.dll. Action: 1 2026-07-08 14:14:03.677 | File to download: kkstars_64.dll. Action: 1 2026-07-08 14:14:03.678 | File to download: prop_alpha_gelber_64.dll. Action: 1 2026-07-08 14:14:03.680 | File to download: bduffy_kk_64.dll. Action: 1 2026-07-08 14:14:03.682 | File to download: kk_lvls_64.dll. Action: 1 2026-07-08 14:14:03.684 | User files to download complete 2026-07-08 14:14:05.144 | 2026-07-08 14:14:05.144 | Rithmic Direct - DTC | Using server connection: LucidTrading-Chicago Area-Non-Aggregated 2026-07-08 14:14:05.144 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50569 2026-07-08 14:14:05.145 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50569 2026-07-08 14:14:05.168 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2026-07-08 14:14:05.169 | DTC Client socket (1) | New receive buffer size: 0 2026-07-08 14:14:05.169 | DTC Client socket (1) | Connecting to IP: 38.65.210.70. 2026-07-08 14:14:05.263 | Rithmic Direct - DTC | Network connection to server complete. 2026-07-08 14:14:05.263 | Rithmic Direct - DTC | Starting socket receive thread. 2026-07-08 14:14:05.263 | Rithmic Direct - DTC | Using fixed encoding of Binary 2026-07-08 14:14:05.263 | Rithmic Direct - DTC | Sending logon request message. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Received logon response. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Server Name: . 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Successfully connected. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Trading is supported. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Order cancel and replace is supported. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | OCO Orders supported. 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2026-07-08 14:14:05.577 | Rithmic Direct - DTC | Connection to server complete. 2026-07-08 14:14:05.579 | No download requests in the queue to start downloads for. | Number times message added: 3 2026-07-08 14:14:05.579 | Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2026-07-08 14:14:08.375 | Files to Open on Startup | File does not exist: C:\SierraChartLUCID\Data\ExampleChartbook.cht 2026-07-08 14:14:25.147 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Creating socket. Using TLS 1.2. 2026-07-08 14:14:25.147 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | New receive buffer size: 0 2026-07-08 14:14:25.147 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Connecting to IP: 38.79.0.89. 2026-07-08 14:14:25.768 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Socket gracefully closed by remote side. | Number times message added: 1 2026-07-08 14:14:25.769 | Rithmic Direct - DTC | Wrote file: C:\SierraChartLUCID\RithmicConnections.json. Size: 115672 2026-07-08 14:14:25.770 | Rithmic Direct - DTC | Processed connection points. Count: 496 2026-07-08 14:14:25.770 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | CloseSocket call. 2026-07-08 14:14:25.770 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2026-07-08 14:14:25.770 | HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (2) | Closed. |
| [2026-07-08 14:17:14] |
| User849502 - Posts: 481 |
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PLEASE NOTE, AS RITHMIC SAYS IN EMAIL REPLY, THE FACT THAT THE TRADE WENT THRU, AND THAT I AND THEY CAN SEE ALL THE ACCTS LIVE ON RITHMIC PRO MIGHT INDICATE IS IS A SC ISSUE.
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| [2026-07-08 14:49:24] |
| John - SC Support - Posts: 47144 |
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They always say that. But, the issue in this case is not due to Rithmic. The issue is that you have not connected to your live, funded, futures trading account within the past month. As such, your "Verifed Until" date is set to "July 7, 2026". Which means that you are no longer able to get the real-time data from our Denali Exchange Data Feed for the CME Group. And since you do not have the fields filled out for the "Market Data" and "Historical Data" on your "Data/Trade Service Settings", you are not going to get the data from Rithmic, therefore, you are not getting any data. Once you connect to your live trading account, everything will go back to normal. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-08 14:51:11] |
| User849502 - Posts: 481 |
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Rithmic is adamant that the issue is with SC as the accounts are all showing live in trader dashboard of R Pro
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| acctshowsinRPro.png / V - Attached On 2026-07-08 14:51:00 UTC - Size: 816.41 KB - 6 views |
| [2026-07-08 14:57:12] |
| User849502 - Posts: 481 |
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Wait, but how am I able to get data, live and kicking, on SC data? Why would Rithmic not be able to access it as well? I will google this as I must be missing something. I have put the Edge Philip cap acct on hold that must be why.
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| [2026-07-08 16:54:46] |
| John - SC Support - Posts: 47144 |
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If you have an installation connected to "SC Data" then that installation is NOT getting real-time data, but would be getting the delayed streaming data. In the installation that you have connected to Rithmic, you are not getting any data, as you are not able to get the real-time data from our Denali Exchnage Data Feed, so the system tries to get the data from Rithmic. But since you do not have the fields filled out to get the data from Rithmic, you are getting no data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-07-09 05:52:16] |
| User849502 - Posts: 481 |
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ok Idiot girl has sent funds to Philip, and they were received overnight. I have emailed them to make sure to turn back on Teton CME access. That will solve my issue, right? I tried doing it just now, and it wouldn't connect. So even tho Philip received the funds they must not have switched it back on. I am so sorry to have bothered you. I know all these issues are self-made, but I completely forgot that I needed a funded acct. I looked at your list, and to confirm, you can't have a funded acct at Schwab/TOS right? I have one there, but not Interactive Brokers. Karen |
| noconnection.png / V - Attached On 2026-07-09 05:52:11 UTC - Size: 61.37 KB - 7 views |
| [2026-07-09 06:26:14] |
| User849502 - Posts: 481 |
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hey John, on one login of SC data it is, as you said it would be, delayed. But guess what? On the other it is live...yes, really.
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| [2026-07-09 13:01:50] |
| User849502 - Posts: 481 |
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omg mate, you were so right about Rithmic being total shite haha. I connected whilst waiting for Philip/Edge to reconnect my Teton as funds arrived yesterday. How could someone trade off that? Anyway, I keep bugging the customer service team, so hopefully, with the next hour or two when they arrive at work, it will be turned back on. Then once my doms are active and the Edge accts show in dom the Lucid and Rithmic should work right? thanks mate
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| [2026-07-09 15:24:23] |
| John - SC Support - Posts: 47144 |
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Yes, you should be fine now. Your "Verifed Until" date is now showing as "August 8, 2026". So you would be getting the real-time data again. hey John, on one login of SC data it is, as you said it would be, delayed. But guess what? On the other it is live...yes, really.
At this point, we can not say what may have been occurring, as you have updated your "Verified Until" date. The only thing we can think is that you have to remember that this rule is just for the CME Group data. If you were looking at the CBOE Indices, which is another exchange you have active with us, then that data would still be real-time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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