Support Board
Date/Time: Wed, 17 Jun 2026 04:09:08 +0000
Order Lines not showing
View Count: 251
| [2026-04-29 16:15:51] |
| MarieXMarkets - Posts: 17 |
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Hey, When I enter an order on DOM the order lines aren't showing on the chart itself It is showing the orders lines on DOM, it is live in the Trade Orders. I have my symbol ES, Trade and Current Symbol MES , Use Trade Only Symbol is YES on both. When I enter directly from the chart they do show on all the charts it's linked to. How do I get it to show when entered from DOM ( it used to ) Thank you! |
| [2026-04-29 17:19:11] |
| John - SC Support - Posts: 46735 |
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Refer to the following: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 05:13:41] |
| MarieXMarkets - Posts: 17 |
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I have all those settings in place and its still not showing. its the same trade account ( SIM because I want to get it working ) same symbol as I mentioned above. Es/<ES on both in SIM as I am trying to figure this out. steps 1 -4 Trade >> Chart Trade Mode On, Trade >> Trading Chart DOM On, or Trade >> Show Orders and Position, Trade >> Show Orders and Position, and this Trade >> Only Orders from Chart is unchecked. All done but it's the actual entry lines on the chart are still not showing. |
| [2026-05-01 13:39:06] |
| John - SC Support - Posts: 46735 |
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What kind of order are you entering? Are there Attached orders to the main order? Are you getting anything showing in the Chart, such as a single position line, but not the attached order lines? Please get us an image of both charts with your trade showing in the one and not in the other. Follow these instructions to get us an image(s): Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 14:00:19] |
| MarieXMarkets - Posts: 17 |
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Market Orders, with Attached bracket orders. I don't get anything showing in the chart no lines on the chart including no lines for the attached orders ( which is selected on ) when entering from DOM These two yesterday Did show the entry and attached order lines ( when I responded yesterady ) but now aren't https://www.sierrachart.com/image.php?Image=1777643648275.png https://www.sierrachart.com/image.php?Image=1777643716846.png This chart is where It hasn't been showing at all but it used to https://www.sierrachart.com/image.php?Image=1777643755953.png Thank you |
| [2026-05-01 16:13:05] |
| John - SC Support - Posts: 46735 |
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We need to see an image of the chart where the lines are showing. Are the images you provided of the other charts, when an position was open with working orders? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 16:28:00] |
| MarieXMarkets - Posts: 17 |
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yes exactly this is when a position was open. The lines don't show (That's where my issue is).I have open positions at the time of taking/sending those imagees and the entry lines with attached orders aren't showing. Trade chart mode on is - checked Show order fills is -checked Shnow orders and postions is - checked Only orders from chart is -unchecked is there any other info you need. Like it any are linked or anything I really appreciate your help with this. |
| [2026-05-01 16:35:12] |
| John - SC Support - Posts: 46735 |
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We need to see an image of the chart that does show the lines.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 17:46:30] |
| MarieXMarkets - Posts: 17 |
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I can't because it Won't show the lines when I enter. That's what I am trying to say is the problem. You're asking me to send you a picture of the chart with the lines, I would love to send that, But that's what I am saying it is not doing. Even with all of those settings checked. The lines are not showing. How do I send you that then? Alternativly: Do You want me to enter directly on the chart? Right click , buy market, right click , send attached order by postion? https://www.sierrachart.com/image.php?Image=1777657500641.png but when I just hit send attached order by position it cleared all of the lines That would be the only way but thats not the problem we are tyring to fix. Its when I enter from Dom the lines don't show <- ths is the problem |
| [2026-05-01 17:49:53] |
| John - SC Support - Posts: 46735 |
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We thought the lines were showing in the DOM, but not in the charts. From what you state, this is not the case. How exactly are you entering the order on the DOM? Also, do you know if an order is actually being placed? Have you looked at your "Trade Activity Log" to see what is occurring? Most likely, what is happening is that you are trying to place an order type that is not valid, or is at some price level that is very different from what you think you are doing. This is why we need to know how you are entering the order. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 17:57:12] |
| MarieXMarkets - Posts: 17 |
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okay yes thank you for the follow up I noticed on the chart the order isn't even being placed because once I hit the attached order all the lines disappear. ( How do I fix this ) when i enter on dom i choose my order type example "simople bracket" and enter and YES the lines show on the DOM , not on the chart at that time. Most likely, what is happening is that you are trying to place an order type that is not valid, or is at some price level that is very different from what you think you are doing. This is why we need to know how you are entering the order. -> I entered right now to test, its live on DOM ( i see the lines ) , live in the trrade orders, https://www.sierrachart.com/image.php?Image=1777658172175.png <-not on the chart. |
| [2026-05-01 18:04:02] |
| John - SC Support - Posts: 46735 |
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Those are Order Fills. Note the prices that are showing - 72797498.37. So you are putting orders at some crazy price. First of all, make sure you select the "Flatten" button on the Trade Window, or right click and select "Flatten and Cancel". Then, we need to understand exactly how you are entering the order. The "Simple Bracket" is a configuration, not an order. It just sets up your Trade Window per how you saved that configuration (or how it came with the software). We need to know how you are actually entering the order on the DOM? Are you selecting a button on the Trade Window? Are you right-clicking on the graph and selecting an option there? Are you using a left or right click in the Buy/Sell columns in the DOM? Also, look at your Trade Window (Trade >> Open Trade Window for Chart) and see how you have that setup. What is the "Order Type"? What are the prices that are setup for that order type? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-01 18:17:53] |
| MarieXMarkets - Posts: 17 |
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My trade entries are 7292 , 7275 things like that however I do see those wild lines at 72774998.37 or 727472498.37 . I am really not sure how those big numbers are there in the middle of the other numbers as I dont set limits for those big numbers. how I enter - I enter Dom, Market order, BUy Mrk Button or Sell Market button, Buy Market 2, SIM 2 , use attached orders. Lines show. This part is working fine. This is where it doesn't then reflect on the chart. Thank you alot for this . |
| [2026-05-01 19:00:50] |
| John - SC Support - Posts: 46735 |
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I enter Dom, Market order, BUy Mrk Button or Sell Market button, Buy Market 2, SIM 2 , use attached orders. Lines show
You have us completely confused by the fact that you state in the above "Lines show". Previously you stated that no lines show. So we do not know what is occurring. Do lines show in the DOM or do they not show in the DOM when you place an order in the DOM? If the lines are showing, then we would need to see an image of those. And what lines exactly are showing? Are these order fills or the position and order lines? Refer to the following regarding each of these: Chart Trading and the Chart DOM: Viewing Orders and Trade Position on the Chart / Trade DOM Chart Trading and the Chart DOM: Displaying Order Fills on the Chart Please do the following in the DOM where you are having an issue: - Select "Trade >> Attach Trade Window to Chart" if the trade window is not already attached. Do NOT use a floating trade window. We require that you attach the Trade Window to the chart to ensure that you have the correct Trade Window. - With the trade window attached to the DOM chart, make sure the option for "Use Attached Orders" is NOT selected (no checkmark in that option). - Select the "Flatten" button on that window. If the Message Log opens, just close it. - Set the Quantity in that window to '1'. - Select the "Buy Mkt" button near the top of the window. Get an image of that DOM chart after you have done the above. You should have a position line showing on the DOM at that time. If you do NOT have a position line showing (as shown in the information we referenced above), then get us your "Trade >> Trade Service Log" by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-05 15:14:40] |
| MarieXMarkets - Posts: 17 |
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Hi, I think something else may be going on. First Yes I have all these settings on. checkmark by Trade >> Chart Trade Mode On,Trade >> Show Orders and Position for the active Chart or Trade DOM. and unchecked only Orders from this chart. I have been using you guys since Decemeber this hasn't happened its been "normal" I am sorry I have confused you but it really doesn't make any sense over here either. I wish I could send you photos. For example today its saying I entered at prices 72749998.37 when my photo shows my entry at 7268 approx. I left this for a couple of days to hopefully come back with fresh eyes. I will be as clear as possible. Last week, on the DOM order entry and the bracket lines WERE showing. Those orders seemed to also be going into the Trade Order positions. I could flatten those positions. You pointed out I was entering at wild numbers which didn't make sense ( it is showing that today also but I took a photo that shows something different than Sierra Trade Orders Window is - Can send it to you? ) because I kept inputting market orders which would execute at CURRENT price. And if you recall those wildly high entries happened in the middle of the current price. I wasn't setting limit orders and typing in 9 digits. It was always market orders. I just now entered a Market order on DOM, the order did submit but then the position lines that once showed on DOM last week , no longer show. I tried to flatten the position and they wouldn't flatten. Eventually they did "cancel",. At this point I should have taken a picture but I didn't realize yet that soon those orders would completely disappear. They are no longer visible in the history ( on my end) So I tried entering from the Chart directly. This time I hit " Open window Trade Window for chart" . I entered first no bracket order , 1 contract and it immediaTELY had me green over 7K points. Which can't be accruate. 1 contract a couple points move isn't over 7K points green. This one allowed me to flatten it. I rentered again this time with Bracket orders. This time it put me immediately red again over 7K points. It wouldn't show to attached brackets. Two dotted vertical lines appear on my chart which I have never seen before. and It wouldn't allow me to flatten. I have a picture of all of this so you can see how I am -7K points and you can see my entry and that is it only 2 contracts. Can I send this picture because you will see, it just doesn't make sense that I am in a position but it won't allow me to flatten. Mind you the position lines aren't showing still but the Trade DOM has the points and THIS entry is in The Trade Positions but never showed the lines on the chart. You see? It's very much all over the place. Simply following those steps doesn't change anything over here. I can assure you I have followed making sure all those above settings are checked. |
| [2026-05-05 16:32:04] |
| John - SC Support - Posts: 46735 |
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Please follow the instructions as we gave you in Post #14. Here they are again: - Select "Trade >> Attach Trade Window to Chart" if the trade window is not already attached. Do NOT use a floating trade window. We require that you attach the Trade Window to the chart to ensure that you have the correct Trade Window.
- With the trade window attached to the DOM chart, make sure the option for "Use Attached Orders" is NOT selected (no checkmark in that option). - Select the "Flatten" button on that window. If the Message Log opens, just close it. - Set the Quantity in that window to '1'. - Select the "Buy Mkt" button near the top of the window. Get an image of that DOM chart after you have done the above. You should have a position line showing on the DOM at that time. Follow these instructions to get us an image: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-11 14:26:20] |
| MarieXMarkets - Posts: 17 |
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Ya , unfortunately what you're asking does NOT work. The DOM didn't get a line. And a normally entry at 7498 is showing up in Sierra at 74299998.34 Same weird thing that has been happening last few days./ I don't respond to these quickly because we are trying to figure this out without blowing up support. We went back to files in Early March , the first day it worked. Everything was fine. Two day later (Today) it's stopped working again. (No settings change). AS PER MY PREVIOUS MESSAGE I entered first no bracket order , 1 contract and it immediaTELY had me green over 7K points. Not accurate. 1 contract a couple points move on MES isn't over 7K points green. Rentered again this time with Bracket orders. This time it put me immediately red again over 7K points. That's a 14 point move instantly upon entry. It wouldn't show to attached brackets. Two dotted vertical lines appear on my chart which I have never seen before. Wouldn't allow me to flatten. Can someone hop into a call or do remote support? Something else is going on. |
| [2026-05-11 14:35:31] |
| John - SC Support - Posts: 46735 |
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What is one symbol for which you are having an isssue? We need the symbol exactly as it is entered in "Chart >> Chart Settings >> Symbol >> Symbol". Also, please follow the instructions given in posts 14 and 16. Those instructions ask you to get us your Trade Service Log and an image. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-05-25 14:08:21] |
| MarieXMarkets - Posts: 17 |
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Hey John, I haven't been able to get this to work since beginning of April. Would I be able to get a refund for the most of the time ( not all ) that I have been struggling with this? That would be for the payment that was taken out yesterday May 24th, on May 17th and April23? I am going to need to switch platforms for a bit and hopefully in the future come back to Sierra. Thank you, |
| [2026-05-26 14:47:54] |
| John - SC Support - Posts: 46735 |
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We have taken care of the refund through the following Account Support Ticket: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1779806554457939668#TopOfTicket Only you and Sierra Chart can view that ticket. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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