Support Board
Date/Time: Tue, 26 Aug 2025 07:15:55 +0000
SC freezes
View Count: 515
| [2025-07-02 22:12:00] |
| User357195 - Posts: 160 |
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When I am on a 43 range chart in the NQ, Symbol NQu5, and I try to just type in 1m for a change to a 1 minute chart without having to go to Chart > Chart Setting and make the change from a 43 range chart to a 1 minute chart there, SC freezes, and I mean it freezes. The only way to get out of the frozen situation is to use CTRL > SHIFT > ESC and then use the task manager to highlight SC and then select End Task. If I am on a 1 minute chart and just type in 43R to ask SC to go to a 43 range chart from a 1 minute chart, then SC performs at its usual excellence. Have not tested any other range charts or other symbols. I have also noticed this freezing issue in realtime and while backtesting. I will test more for a small fee of only $250 per hour, with a 1 hour minimum. :+) I have found a bug!! Where do I go to submit my resume for a software tester and support person for Sierra Charts. :+) Sierra Charts are still the best, in my opinion. This is the first time I have seen SC freeze while using it. I think I have been using it for around 4 or 5 years. Maybe more. Date Time Of Last Edit: 2025-07-02 22:19:51
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| [2025-07-03 15:46:43] |
| John - SC Support - Posts: 41464 |
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There must be some explanation for this in your particular case. It is not like some problem that we would need to fix within Sierra Chart. That does not make sense. When you notice this condition take a screenshot of Sierra Chart, even if it is in a frozen state so we can see the state of it. You will need to use the system tools to capture the screen. Then follow these instructions to attach the image to this thread: Support Board Posting Information: Attaching a File (Optional) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 17:18:49] |
| User357195 - Posts: 160 |
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I can't go to any other screen. It just locks everything up. I can post a screenshot using the Windows snipping tool. Will SC allow me to do that? Or, if you want to see it happen in real time, I am willing to do a screenshare to show you. Just let me know. I just tried it now and it locks up the entire SC program...nothing moves. Like I said above, the only way to get out of SC once it freezes is to use the Task Manager and end the task.
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| [2025-07-03 19:43:32] |
| John - SC Support - Posts: 41464 |
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We need a post using the Windows snipping tool. You should be able to get an image of what is on your screen at that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 20:07:19] |
| User357195 - Posts: 160 |
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Remember this is when I try to go from a 43 Range chart to a 1 minute chart by just typing 1m when we are already on the 43 range chart. If I am on a 1 minute chart and just type in 43R to ask SC to go to a 43 range chart from a 1 minute chart, then SC performs at its usual excellence. The freezing happens when I am on a 43 range chart and I try to go to a 1 minute chart without going to Chart > Chart Setting and make the change from a 43 range chart to a 1 minute chart there. Here is a snipping tool screenshot. Let me know if you can't see it. I clicked on Add/Edit attached files and then uploaded it there. |
 Screenshot 2025-07-03 135433.png / V - Attached On 2025-07-03 20:06:39 UTC - Size: 46.91 KB - 70 views |
| [2025-07-07 15:05:43] |
| User357195 - Posts: 160 |
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SC: Did you see the screenshot showing what my chart looks like when it freezes up the entire Sierra Chart program? |
| [2025-07-07 18:41:07] |
| Sierra_Chart Engineering - Posts: 20734 |
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Yes that looks like it is caused by a study. Are you running any custom studies?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-07 22:30:17] |
| User357195 - Posts: 160 |
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I have some study price overlays from other timeframe NQ charts and I also am using a few color background based upon alert condition but nothing using the "Add Custom Study" link. I think it is related to the code in the program since it only happens if you try to go from a range chart to a 1 minute chart by just typing 1m instead of going to chart > chart settings > bar period > and then selecting the bar period type and bar period type of days - mins - secs - milliseconds per bar and then 0-1-0. I think if you try to duplicate the issue there you will see the same thing. Date Time Of Last Edit: 2025-07-07 22:42:48
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| [2025-07-08 22:54:34] |
| User357195 - Posts: 160 |
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Are you going to fix this issue in an upgrade? Or should I continue to use the workaround?
Date Time Of Last Edit: 2025-07-08 22:54:52
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| [2025-07-09 15:00:23] |
| Sierra_Chart Engineering - Posts: 20734 |
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Attach the Chartbook: Support Board Posting Information: Attaching a File (Optional) And then tell us the Chart Number you are having this issue with and we will try to reproduce. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-09 16:30:14] |
| User357195 - Posts: 160 |
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SC Engineering: There you go. I have uploaded the chartbook. It is Chart #23. I have the charts spread out over 3 monitors. Chart #23 is on the far right monitor. I have made my chartbook private. Please be sure it stays that way. Just let me know if you have any questions. If you want to do a screenshare, I can do that also after NYSE trading hours.....for only a small fee. :+) Sierra Charts are the best, in my opinion. Date Time Of Last Edit: 2025-07-09 16:38:27
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Private File |
| [2025-07-16 23:08:35] |
| User357195 - Posts: 160 |
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SC Engineering: Do you have a resolution of the issue discussed above? |
| [2025-07-17 01:28:02] |
| Sierra_Chart Engineering - Posts: 20734 |
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We did do some testing and we are unable to reproduce. We will try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-22 16:30:19] |
| User357195 - Posts: 160 |
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SC Engineering: Were you able to reproduce the issue? |
| [2025-07-25 18:36:36] |
| User357195 - Posts: 160 |
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S C Engineering: Were you able to reproduce the issue discussed above?
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| [2025-07-28 21:47:35] |
| Sierra_Chart Engineering - Posts: 20734 |
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We have now tested again, and are unable to reproduce any issue and are very impressed at how fast the chart loads. It does not matter how the timeframe is changed whether through the Chart Settings or directly through the chart. The result will be the same. Also we typed in the new timeframe, 1 Minute directly into the chart. The chart loaded very quickly. Instantly almost. We tried going back and forth between the range bars and the minute bars. No problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-28 21:48:10
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| [2025-07-28 23:12:08] |
| User357195 - Posts: 160 |
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Any idea why I am having the problem? I just typed 1m into a 43 range chart and it is trying to create a 1 range NQ chart instead of a 1 minute NQ chart?
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| [2025-07-29 13:20:03] |
| John - SC Support - Posts: 41464 |
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With regards to this last issue, it is most likely just a typo on your part for that one time. Please try again and see if this occurs reproducibly and let us know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-29 13:25:13] |
| Sierra_Chart Engineering - Posts: 20734 |
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So now we know what the problem is: Any idea why I am having the problem? I just typed 1m into a 43 range chart and it is trying to create a 1 range NQ chart instead of a 1 minute NQ chart?
You are trying to change to a 1 Tick Range chart, which would load a lot of data and depending upon the studies on the chart would cause a long calculation time.The problem is you did not enter 1m. You would have just typed 1. And this is why you do not have a problem through the Chart Settings because you cannot make a mistake like this. This is not the fault of Sierra Chart. It is user input error definitively. This is absolute definitive fact. So therefore, set this option to No: Global Settings >> General Settings >> Charts >>Support Bar Period Keyboard Entry from Chart: No Instead set up Control Bar buttons for the Intraday chart bar time frames: Control Bar: Custom Buttons for Intraday Chart Bar Period Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-07-29 13:31:32
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| [2025-07-29 17:14:31] |
| User357195 - Posts: 160 |
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I think on that last try I did make a mistake and only typed 1, instead of 1M, but I have been typing in 1M when I try to change from a 43 Range chart to a 1 minute chart and the software freezes. It is still happening on my side. No big deal, I can just use the long way and go to chart > chart settings > bar period > and then selecting the bar period type and bar period type of days - mins - secs - milliseconds per bar and then 0-1-0. No clue why when I type just 1m, it freezes. Do you have an idea why it just happens to me if you can't duplicate the issue? If I am on a 1 minute chart and type in 43R then the software performs as it should. It is only when I try to go from a range chart, ie 43R, to a 1 minute chart by just typing in 1m, that the software does not perform as it should. Date Time Of Last Edit: 2025-07-29 17:15:56
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| [2025-07-29 19:27:42] |
| John - SC Support - Posts: 41464 |
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Unfortunately, we have no idea. There is no reason for this to be occurring as you state. And since we can not reproduce it, we simply do not know where to look to figure out what might be occurring. This is the first time we have heard of an issue like this. The one thing we suggest, is to look at the Title Bar of the chart when you are typing in the "1 m <enter>". At the end of the displayed data in the title bar, you will see the input buffer for these kind of changes. Make sure it just has the "1" and "m" in it when you select <enter>. If it shows something else, then you would need to figure out why there is something else showing. Another thing we wonder about is if you are using any keyboard shortcuts that might be tied to either a 1 or an m. The process above should help you with determining this. In the end, we wonder if the "m" is not getting received properly, so what you perceive as the system locking, is it trying to load the 1 tick chart as mentioned in post #19. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-29 20:20:53] |
| User357195 - Posts: 160 |
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You just solved the problem. I have "M" set as a keyboard shortcut for trading an order to where I have the horizontal bar on the crosshair. No wonder you could not reproduce it and I kept having the issue. It is a simple fix, I will change my trading shortcut to a different letter. Unless you would like to change your code so that it wouldn't matter. Since I solved the issue, do I get 6 months subscriptions for free? :+) Sierra Charts are the best in my opinion. Thanks again and good trading to you. Date Time Of Last Edit: 2025-07-29 20:23:26
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| [2025-07-29 20:41:34] |
| John - SC Support - Posts: 41464 |
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We do not recommend using a single key for a keyboard shortcut. This can lead to problems where you want to use that key to type something, but it does not do what you want (hence the problem you had). Also, you could then accidentally trigger the shortcut, when you do not want it. You should always use a modifier key with your keyboard shortcuts (Shift, Alt, or Ctrl).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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