Support Board
Date/Time: Tue, 08 Jul 2025 14:46:12 +0000
SC freezes
View Count: 154
| [2025-07-02 22:12:00] |
| User357195 - Posts: 150 |
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When I am on a 43 range chart in the NQ, Symbol NQu5, and I try to just type in 1m for a change to a 1 minute chart without having to go to Chart > Chart Setting and make the change from a 43 range chart to a 1 minute chart there, SC freezes, and I mean it freezes. The only way to get out of the frozen situation is to use CTRL > SHIFT > ESC and then use the task manager to highlight SC and then select End Task. If I am on a 1 minute chart and just type in 43R to ask SC to go to a 43 range chart from a 1 minute chart, then SC performs at its usual excellence. Have not tested any other range charts or other symbols. I have also noticed this freezing issue in realtime and while backtesting. I will test more for a small fee of only $250 per hour, with a 1 hour minimum. :+) I have found a bug!! Where do I go to submit my resume for a software tester and support person for Sierra Charts. :+) Sierra Charts are still the best, in my opinion. This is the first time I have seen SC freeze while using it. I think I have been using it for around 4 or 5 years. Maybe more. Date Time Of Last Edit: 2025-07-02 22:19:51
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| [2025-07-03 15:46:43] |
| John - SC Support - Posts: 40773 |
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There must be some explanation for this in your particular case. It is not like some problem that we would need to fix within Sierra Chart. That does not make sense. When you notice this condition take a screenshot of Sierra Chart, even if it is in a frozen state so we can see the state of it. You will need to use the system tools to capture the screen. Then follow these instructions to attach the image to this thread: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 17:18:49] |
| User357195 - Posts: 150 |
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I can't go to any other screen. It just locks everything up. I can post a screenshot using the Windows snipping tool. Will SC allow me to do that? Or, if you want to see it happen in real time, I am willing to do a screenshare to show you. Just let me know. I just tried it now and it locks up the entire SC program...nothing moves. Like I said above, the only way to get out of SC once it freezes is to use the Task Manager and end the task.
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| [2025-07-03 19:43:32] |
| John - SC Support - Posts: 40773 |
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We need a post using the Windows snipping tool. You should be able to get an image of what is on your screen at that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-03 20:07:19] |
| User357195 - Posts: 150 |
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Remember this is when I try to go from a 43 Range chart to a 1 minute chart by just typing 1m when we are already on the 43 range chart. If I am on a 1 minute chart and just type in 43R to ask SC to go to a 43 range chart from a 1 minute chart, then SC performs at its usual excellence. The freezing happens when I am on a 43 range chart and I try to go to a 1 minute chart without going to Chart > Chart Setting and make the change from a 43 range chart to a 1 minute chart there. Here is a snipping tool screenshot. Let me know if you can't see it. I clicked on Add/Edit attached files and then uploaded it there. |
 Screenshot 2025-07-03 135433.png / V - Attached On 2025-07-03 20:06:39 UTC - Size: 46.91 KB - 27 views |
| [2025-07-07 15:05:43] |
| User357195 - Posts: 150 |
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SC: Did you see the screenshot showing what my chart looks like when it freezes up the entire Sierra Chart program? |
| [2025-07-07 18:41:07] |
| Sierra_Chart Engineering - Posts: 20119 |
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Yes that looks like it is caused by a study. Are you running any custom studies?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-07 22:30:17] |
| User357195 - Posts: 150 |
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I have some study price overlays from other timeframe NQ charts and I also am using a few color background based upon alert condition but nothing using the "Add Custom Study" link. I think it is related to the code in the program since it only happens if you try to go from a range chart to a 1 minute chart by just typing 1m instead of going to chart > chart settings > bar period > and then selecting the bar period type and bar period type of days - mins - secs - milliseconds per bar and then 0-1-0. I think if you try to duplicate the issue there you will see the same thing. Date Time Of Last Edit: 2025-07-07 22:42:48
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