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Date/Time: Sat, 18 May 2024 22:45:31 +0000

How to Post a Message for Support

Post From: Waiting to download historical data

[2019-08-01 19:15:47] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We apologize for the delay. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog This is the most direct help you can get here on the Support Board. Normally I have to wait 15 minutes for Sierra to start up (also too long). But now it looks like nothing happens.. You should generally only have to wait less than 10 seconds. This is exceptionally long. Refer to this help topic: High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often Also, instead of using Rithmic we recommend changing over to this new service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart has substandard connectivity to Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-01 19:17:47