Support Board
Date/Time: Tue, 26 Aug 2025 08:58:42 +0000
购买套餐等级
View Count: 1023
| [2025-06-13 18:06:57] |
| John - SC Support - Posts: 41464 |
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From Google Translate: Hello! If the market depth, bar chart, time and sales of the delayed streaming data are correct, I will try it first. How can I set up the other three charts?
We are not certain what you are looking for in terms of Market Depth. For the DOM, you need to have the correct columns displayed. Refer to the following: Global Trade Settings Windows: Bid Size/Buy Column - Left/Center/Right Aligned Trade Menu: Show Market Data Columns (Trade menu) And there is also the Market Depth Historical Graph. Refer to the following: https://www.sierrachart.com/index.php?page=doc/StudiesReference.php&ID=375#Market_Depth_Historical_Graph -- For the Footprints (we refer to them as "Numbers Bars") refer to the following: Numbers Bars -- For Time and Sales, refer to the following: Time and Sales Window -- Also, if you have not already gone through it, go through the getting started information at the following link: Getting Started, Opening Charts and Basic Trading For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-06-14 04:59:27] |
| User660904 - Posts: 24 |
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你好！这些图形都能调出来吗？
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 微信图片_20250614121753.jpg / V - Attached On 2025-06-14 04:57:32 UTC - Size: 237.19 KB - 81 views 微信图片_20250614121821.jpg / V - Attached On 2025-06-14 04:57:41 UTC - Size: 346.57 KB - 67 views |
| [2025-06-14 04:59:55] |
| User660904 - Posts: 24 |
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File attached
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| 微信图片_20250614122102.jpg / V - Attached On 2025-06-14 04:59:41 UTC - Size: 184.6 KB - 77 views 微信图片_20250614122302.jpg / V - Attached On 2025-06-14 04:59:49 UTC - Size: 238.84 KB - 66 views |
| [2025-06-14 05:17:11] |
| Tony - Posts: 618 |
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在约翰回复之前，如果你有时间，不妨参考一下三个视频，这是一个用户录制的，并非Sierra Chart的官方视频： https://www.youtube.com/watch?v=roKTRyzhA0Y https://www.youtube.com/watch?v=8rLRI2DMRXU https://www.youtube.com/watch?v=BkdZJRNc528 里面详细介绍了足迹图的设置。 |
| [2025-06-16 04:11:31] |
| User660904 - Posts: 24 |
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你好！账户信息里打x的怎么改不了？
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| QQ20250616-120758.png / V - Attached On 2025-06-16 04:09:25 UTC - Size: 105.19 KB - 68 views |
| [2025-06-16 04:27:20] |
| User660904 - Posts: 24 |
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File attached
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| QQ20250616-122640.png / V - Attached On 2025-06-16 04:27:15 UTC - Size: 8.2 KB - 63 views |
| [2025-06-16 05:38:46] |
| Tony - Posts: 618 |
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那一栏的信息只适用于住在加拿大或者美国的用户，其他国家的用户只要选择”不适用“就可以了。
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| [2025-06-16 05:41:21] |
| Tony - Posts: 618 |
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@John, I just noticed the translation of "United States" is wrong, the country name in Chinese is "美国", but it is translated as "美国州", meaning "the State of United" as if "United" is one of the 50 states. Date Time Of Last Edit: 2025-06-16 05:43:15
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| [2025-06-16 09:40:53] |
| User660904 - Posts: 24 |
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你好！SierraChart公司有没有关于操作和设置的中文视频？
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| [2025-06-16 15:34:01] |
| John - SC Support - Posts: 41464 |
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I just noticed the translation of "United States" is wrong, the country name in Chinese is "美国", but it is translated as "美国州", meaning "the State of United" as if "United" is one of the 50 states. That is whatever translation software the customer is using. All our pages are in English. 你好！这些图形都能调出来吗？
We really need more information on what exactly you want to do. We are not certain from the images, as the image where you show your screen have the notations in Chinese. But, in general, refer to the documentation for the Numbers Bars study here: Numbers Bars Another powerful study is the "Color Bar Based on Alert Condition", as this may give you what you want for the delta values above/below the bars: Color Bar Based on Alert Condition 你好！账户信息里打x的怎么改不了？
Hopefully you have figured this out. But if it is still an issue then you need to turn off the Translation software you are using. We have seen issues with that software and the Account Information page. 你好！SierraChart公司有没有关于操作和设置的中文视频？
We do not ourselves. All of our official documentation is in English. There may be information on the Internet somewhere, but would not be from us. Just so you are aware, Sierra Chart does allow for changing the text in the program. Refer to the following: Additional Language Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-06-16 15:34:39
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| [2025-06-16 16:18:57] |
| Tony - Posts: 618 |
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非常少，我只找到两个： https://www.youtube.com/watch?v=v-rymBN6FgU https://www.youtube.com/watch?v=pmFEXpIPhP8 我这里善意的提醒一下：如果英文有难度，使用Sierra Chart的 挑战会是巨大的。 Date Time Of Last Edit: 2025-06-16 16:21:19
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| [2025-06-19 08:45:13] |
| User660904 - Posts: 24 |
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你好！账户已充值购买服务包5成功，之前的信用卡汇款一直没到账，问银行说已汇款成功，但一直没到账户，之后又重新办了一张信用卡，今早汇款就到账。 关于SierraChart设置和操作问题，我已购买了英文翻译机，看看有关SierraChart视频技术资料如还有问题还希望贵公司给予技术支持。谢谢！ |
| [2025-06-19 16:00:05] |
| John - SC Support - Posts: 41464 |
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From Google Translate: Hello! I have successfully recharged my account to purchase Service Pack 5. The previous credit card remittance has not been received. I asked the bank and they said the remittance was successful, but it has not been received. I then applied for a new credit card and the remittance was received this morning.
Regarding the setting and operation of SierraChart, I have purchased an English translation machine to read the relevant SierraChart video technical information. If there are still questions, I hope your company can provide technical support. Thank you! We found the transaction that was approved, and we used that to search for other transactions with PayPal under the same name. There are no other transactions showing, so you should not see a charge on your account for the previous attempts to add funds. The only one that has worked is the most recent one for $92.00. We do our support through this Support Board, as you have seen or through our Account Support Tickets when there is an account question. Please continue to post here in this Support Board for questions on how to use the system. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-04 05:29:02] |
| User660904 - Posts: 24 |
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你好！我购买了足迹图模板打不开，软件商说将代码更新为当前九月合约，请问SC上怎么操作？
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| [2025-07-05 10:52:59] |
| Sierra_Chart Engineering - Posts: 20734 |
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Translation: Hello! I bought the footprint template and couldn't open it. The software provider said that the code should be updated to the current September contract. How to operate on SC?
Refer to this page: Changing to a New Futures Contract Month If the problem is that the Chartbook is not compatible, then refer to: Chartbooks (Workspaces): Opening Older Chartbooks Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-05 13:48:50] |
| User660904 - Posts: 24 |
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你好！交易品种是黄金XAUUSD，怎么设置合约月份？
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| QQ20250705-213633.png / V - Attached On 2025-07-05 13:48:31 UTC - Size: 16.54 KB - 46 views |
| [2025-07-06 00:12:43] |
| Tony - Posts: 618 |
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XAUUSD 是 CFD， 不是期货，不存在合约问题
Date Time Of Last Edit: 2025-07-06 00:22:31
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| [2025-07-07 13:27:03] |
| User660904 - Posts: 24 |
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Hello! The setup issue has been resolved and is now working normally, thanks to your service and technical support. Thank you!
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| [2025-07-25 01:32:54] |
| User660904 - Posts: 24 |
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Hello! You said before that the data of Package 5 is delayed by 10-15 minutes. I compared the price with MT4 and it is basically the same. Is it the delay of trading volume and K-line price?
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| [2025-07-25 13:41:27] |
| Sierra_Chart Engineering - Posts: 20734 |
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Tell us what symbol you are referring to. Give us the exact symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-07-27 00:22:40] |
| User660904 - Posts: 24 |
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Hello! Symbol: CFD-FXCM-XAUUSD, what is the data delay?
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| [2025-07-27 00:25:29] |
| User660904 - Posts: 24 |
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Hello! Symbol: CFD-FXCM-XAUUSD, what is the delay?
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| [2025-07-28 15:50:19] |
| John - SC Support - Posts: 41464 |
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CFD-FXCM-XAUUSD is not a valid symbol. The symbol in "Chart >> Chart Settings >> Symbol >> Symbol" should be XAUUSD. If it is not this, then change it and then you should be getting the data. If you are not certain of the symbol to use, use the "File >> Find Symbol" window to look up the symbol so you get the correct symbol in your chart. Refer to the following: File Menu: Find Symbol (File) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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