Support Board
Date/Time: Wed, 10 Jun 2026 17:44:07 +0000
Apparent Depth Data Issue with Certain Servers
View Count: 78
| [2026-06-10 14:46:24] |
| CC208 - Posts: 7 |
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Yesterday and today, I and several people I trade with have been having problems with depth data on NQ with Denali data feed. There are two main problems: 1) There are orders showing up at certain places on the DOM that don't appear to be real (they are not showing up on one of our trader's CQG data feeds 2) The bid & ask depth bars do not add up to the totals shown in the market depth window I do not have the log from yesterday, but you can see a screenshot of the issue (20260609_1.png). Today, I was initially connected to these servers, per the message log: 2026-06-10 09:14:21.234 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2026-06-10 09:15:49.729 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 See the attached screenshot with the depth issue (20260610_1.png) I disconnected, and reconnected to: 2026-06-10 10:17:12.345 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2026-06-10 10:17:12.387 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 I deleted and redownloaded data and the depth issue is not apparently present now (screenshot 20260610_2.png). Others that I trade with tried to connect manually to the second servers above but the issue remained for them. Could this be related to a fix that was previously performed and detailed in this thread? CME Data Freezing | Post: 436098 Thank you in-advance for your help in resolving this issue. |
 20260609_1.png / V - Attached On 2026-06-10 14:41:56 UTC - Size: 185.68 KB - 13 views 20260610_1.png / V - Attached On 2026-06-10 14:43:54 UTC - Size: 114.14 KB - 11 views 20260610_2.png / V - Attached On 2026-06-10 14:44:01 UTC - Size: 114.4 KB - 11 views |
| [2026-06-10 15:38:35] |
| John - SC Support - Posts: 46606 |
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When the number of Market Depth levels is at the Sierra Chart limit of 1400, then the Bid and Ask Depth bars have problems with some of the calculations. If you set the following to be 1399, then this should resolve it: Chart Settings: Number of Levels for Bid/Ask Depth Calculations (Chart >> Chart Settings >> Market Depth menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2026-06-10 15:56:37] |
| zippyzip - Posts: 308 |
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major issue with depth and dom on denali there are multiplies of orders adding up on dom that are not there , example this 110 lot or that group of orders i circled is not there on any other data like cqg or rithmic and this has been happening since yesterday at multiple prices on dom with orders adding to each other , post 436098 was similar issue that was addressed by you guys . please advise as this is unacceptable
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| 2026-06-10_11h51_52.png / V - Attached On 2026-06-10 15:54:43 UTC - Size: 73.02 KB - 6 views 2026-06-09_10h25_25.png / V - Attached On 2026-06-10 15:55:55 UTC - Size: 53.98 KB - 8 views |
| [2026-06-10 16:20:38] |
| GPM2000 - Posts: 16 |
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Hi John, I have the number of levels set to 1000 on one chart and 0 on the second chart included. This is still showing incorrectly on the depth. The first chart was previously at 1399 with the same issue (to avoid the 1400 issue). The total on the depth is swinging between 80,000 and -80,000. I do not believe this is a calculation issue on the chart. It looks more like a data issue. Please could you advise on how to resolve this? |
| DepthIssue0610.png / V - Attached On 2026-06-10 16:13:13 UTC - Size: 70.84 KB - 3 views DepthIssue0610_2.png / V - Attached On 2026-06-10 16:19:55 UTC - Size: 78.31 KB - 4 views |
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