Support Board
Date/Time: Wed, 10 Jun 2026 17:43:53 +0000
Post From: Apparent Depth Data Issue with Certain Servers
| [2026-06-10 14:46:24] |
| CC208 - Posts: 7 |
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Yesterday and today, I and several people I trade with have been having problems with depth data on NQ with Denali data feed. There are two main problems: 1) There are orders showing up at certain places on the DOM that don't appear to be real (they are not showing up on one of our trader's CQG data feeds 2) The bid & ask depth bars do not add up to the totals shown in the market depth window I do not have the log from yesterday, but you can see a screenshot of the issue (20260609_1.png). Today, I was initially connected to these servers, per the message log: 2026-06-10 09:14:21.234 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2026-06-10 09:15:49.729 | SC Data with Depth | Connecting to the server ds12.sierracharts.com. Port 443 See the attached screenshot with the depth issue (20260610_1.png) I disconnected, and reconnected to: 2026-06-10 10:17:12.345 | SC Data with Depth | Connecting to the server ds4.sierracharts.com. Port 10048 2026-06-10 10:17:12.387 | Denali Data Feed | Connecting to the server ds25-2.sierracharts.com. Port 443 I deleted and redownloaded data and the depth issue is not apparently present now (screenshot 20260610_2.png). Others that I trade with tried to connect manually to the second servers above but the issue remained for them. Could this be related to a fix that was previously performed and detailed in this thread? CME Data Freezing | Post: 436098 Thank you in-advance for your help in resolving this issue. |
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