Support Board
Date/Time: Sat, 07 Feb 2026 03:03:25 +0000
Post From: CME Data Freezing
| [2026-02-06 15:52:22] |
| Sierra_Chart Engineering - Posts: 22707 |
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We apologize for the issue. The problem is on one particular server or at least that is where most of the occurrence is. It is now clear what the problem is. It is clear, it is increased market data rates which is exceeding, what can be handled within a single process due to the architecture of the market data processing. The configuration changes we did yesterday, did not help, and only made the issue affect more users. We know how to solve the problem and it is going to be worked on after the close today. This is a very easy resolution by us breaking up CME market data channels, among more processes. Our servers have more than enough processing power to handle, the increased market data rates. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-02-06 15:54:13
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