Support Board
Date/Time: Fri, 01 May 2026 17:07:54 +0000
CME Data Freezing
View Count: 3414
| [2026-04-03 17:03:11] |
| gz6969 - Posts: 51 |
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Is there also a server in Germany for the historical CME data -> "CME Exchange Data Feed Historical Server Address Override"?
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| [2026-04-03 17:39:18] |
| Rui S - Posts: 234 |
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Is there also a server in Germany for the historical CME data -> "CME Exchange Data Feed Historical Server Address Override"?
I think DS14-2 is the only one in Germany, but for historical data any server will be good. |
| [2026-04-03 18:18:10] |
| gz6969 - Posts: 51 |
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I've access to a server through the RDP protocol(Terminal server) which is located in Germany. When www.sierrachart.com is not available from my site here in Austria this server can access www.sierrachart.com without any problems in Firefox. It seems this server is using another route to the Sierra Chart servers. My server is behind a firewall and ping and tracert seems to be blocked. This is so annoying when you have no chance to do something to solve such a problem. All these red bars are package losses when using the route from Austria....:-((
Date Time Of Last Edit: 2026-04-03 18:27:03
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| [2026-04-03 19:29:58] |
| Rui S - Posts: 234 |
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All these red bars are package losses when using the route from Austria....:-((
That's not good in did. Try using different Denali servers to see which works better for you, as some have different ISPs and different routes. Check here: Data/Trading Service Connection and Symbol Issues: IP Addresses You have a similar amount of latency in Austria as I have in Portugal, which is strange since my internet route is longer than yours. You may also try to use different ISPs. Date Time Of Last Edit: 2026-04-03 19:31:39
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| [2026-04-06 17:41:26] |
| gz6969 - Posts: 51 |
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Strange because you are ~1000 km nearer to the US than me. I tried the german server DS14-2 today not a single interruption. But also pinging www.sierrachart.com was much much better than in recent days. It seems somebody fixed these package loss problems on the route to the SierraChart servers.
Date Time Of Last Edit: 2026-04-06 17:41:48
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| Screenshot 2026-04-06 193958.png / V - Attached On 2026-04-06 17:41:43 UTC - Size: 173.34 KB - 21 views |
| [2026-04-06 18:45:19] |
| Rui S - Posts: 234 |
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Strange because you are ~1000 km nearer to the US than me.
That's because the route to my location goes first to the UK, France and/or Madrid - Spain. That makes it much longer. I tried the german server DS14-2 today not a single interruption. But also pinging www.sierrachart.com was much much better than in recent days. It seems somebody fixed these package loss problems on the route to the SierraChart servers.
I didn't have any problem today too, but the volume and volatility was much less, specially the bursts. |
| [2026-04-06 20:37:51] |
| gz6969 - Posts: 51 |
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Ok, this longer route will cost you more latency. Let's see how it will be the rest of the week.
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| [2026-04-07 13:38:50] |
| joshtrader - Posts: 543 |
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Just wanted to report ~9:36am EDT, that both of my SC instances experienced data lag, then disconnected and reconnected. My other trading software kept streaming data. Could be routing, not sure, just wanted to report it.
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