Support Board
Date/Time: Tue, 28 Jul 2026 05:46:45 +0000
Post From: Apparent Depth Data Issue with Certain Servers
| [2026-06-11 14:41:43] |
| Sierra_Chart Engineering - Posts: 24317 |
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This has been resolved. It was the result of packet loss we had on one server yesterday which is an unusual condition. We took several steps, after the market close yesterday to resolve the problem at that time. We are confirming the problem is resolved. We recommend re-downloading the data, since Tuesday to ensure accurate volume: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart You definitely should not see any problem today. If there is, reconnect with File >> Reconnect. Yes it is a top priority, and we were working on it yesterday but only could take action at the end of the day. We did not want to do anything during the day in order to avoid, interrupting the data feed for users and potentially creating a worse problem. This is a massive issue on your part and should be top priority.
Also really it is impossible or very difficult for us to understand nearly all the screenshots provided. They are all a very condensed, and we do not know in some cases what market data column is what and impossible for us to match up with what is being described. However, none of those screenshots are even necessary. Once there is a report of a problem where market by order data quantities, are exceeding the market depth quantity at a particular price level. Or the market depth quantities beyond the first 10 levels do not match other services, that is more than enough for us to be aware of a problem. But we were already aware of the problem ahead of time anyway and analyzing the issue and working out a solution. This is why, we were slow to respond here because we were working on the issue at the time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2026-06-11 15:09:58
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