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Date/Time: Thu, 02 May 2024 22:25:25 +0000

How to Post a Message for Support

Data connection

View Count: 621

[2023-05-22 02:00:33] #1 [Go To First Post]
User882391 - Posts: 82
Hello, my data for Sunday evening is not loading at all and not able to view market price update. Please advise What’s causing this Date Time Of Last Edit: 2023-05-22 03:05:21

[2023-05-22 13:29:35] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14187
We see what the problem is for your account.: \| Verified trading account ending date: 2023-05-18 The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the "Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges" section here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Rithmic paper trading or trading evaluator accounts are not considered a live funded futures trading account. Refer to the following for instructions on how to connect once a month to your live funded trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported Trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement Consider the above solution to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-22 14:07:23] #3 [Go To First Post]
User882391 - Posts: 82
The reason you are not getting real-time data from the Denali Data Feed, and historical data from the Denali Data Feed in the case of when using an external Trading service (Rithmic, CQG, Interactive Brokers), from the CME Group of exchanges is that you activated the Non-Professional exchange fees. However, you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. How do i verify the above.

[2023-05-22 15:41:07] #4 [Go To First Post]
John - SC Support - Posts: 31334
You need to connect to your live, funded, futures trading account. But we see that you have done this now, as your "Verified Until" date is now showing June 21, 2023. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-22 15:55:40] #5 [Go To First Post]
User882391 - Posts: 82
Yes, but still not able to connect to on my second device to external rithmic provider. Also, awaiting to load NQ data thats saying "WATING TO Download HIstorical Data" for past 15 minutes, i included the screenshot of the message. Date Time Of Last Edit: 2023-05-22 15:56:22


still pending download.png / V - Attached On 2023-05-22 15:54:53 UTC - Size: 1.73 KB - 61 views still pending download.png / V - Attached On 2023-05-22 15:56:04 UTC - Size: 1.73 KB - 64 views

[2023-05-22 16:03:24] #6 [Go To First Post]
John - SC Support - Posts: 31334
Please get us the Message Log from that second system by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Tell us about one symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-22 16:20:30] #7 [Go To First Post]
User882391 - Posts: 82
Can you tell me why NQ is still showing waiting to Download historical data. I did send the message log for you to review.

[2023-05-22 20:10:06] #8 [Go To First Post]
User882391 - Posts: 82
Any update on this john why NQ data is still waiting to be load

[2023-05-22 23:34:28] #9 [Go To First Post]
John - SC Support - Posts: 31334
That second system has some kind of network issue. We see the following kind of message in your log numerous times: Error getting address info for api.cqg.com. Windows error code 11001: No such host is known. \| 2023-05-22 09:55:55.750 * This is not a Sierra Chart issue, it is something with your computer, or your ISP not looking up the IP addresses correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-05-22 23:38:11] #10 [Go To First Post]
User882391 - Posts: 82
That’s strange how can it be fixed it just shows waiting to download

[2023-05-23 07:39:57] #11 [Go To First Post]
Sierra_Chart Engineering - Posts: 14187
Refer to: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem The Domain Name Service on your computer or with your ISP is not functioning properly. The error message in the Window >> Message Log would contain the text: No such host is known or you may get a message similar to the following: Windows error code 11002: This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server. In this case you may want to try restarting your computer or going to the command line and entering the following: ipconfig /flushdns. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-05-23 07:40:30

[2023-05-23 15:56:42] #12 [Go To First Post]
User882391 - Posts: 82
I restarted and it worked

[2023-08-08 13:55:24] #13 [Go To First Post]
User882391 - Posts: 82
Hello, For the trades that are placed when the computer is on sleep mode why are not the resting trades being executed? Please advise.

[2023-08-08 14:16:31] #14 [Go To First Post]
John - SC Support - Posts: 31334
This would mean that those orders are being held on the local computer. How these are handled depends on what trading service you are using. Refer to the following: Attached Orders: General Management of Attached Orders For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-08 14:20:55] #15 [Go To First Post]
User882391 - Posts: 82
Right, but how do I know server order are supported are not is there a functional swtich that i need to approve? Thanks

[2023-08-08 19:45:49] #16 [Go To First Post]
John - SC Support - Posts: 31334
You need to check with your broker. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-08-08 19:50:43] #17 [Go To First Post]
User882391 - Posts: 82
Whats the appropriate technical lingo to use. FROM sierra chart POV is it right to assume i need to keep computer to let resting trades be executed if its closed it wont be executed.

[2023-08-08 21:04:32] #18 [Go To First Post]
John - SC Support - Posts: 31334
You need to ask them for the specific type of orders you are placing, whether they are held by the exchange or the trading service, or if they are kept on the local computer. You will have to explain to them how you are putting together your orders. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-18 20:33:11] #19 [Go To First Post]
User882391 - Posts: 82
Hello John, can you please tell me the difference between option 2 & 3. If you can show where i can see prior service selected history would help. I believe my selection was inadvertently changed and i presume option 3 top of the book for everything. Thanks,


Selection.png / V - Attached On 2024-01-18 20:33:00 UTC - Size: 36.4 KB - 14 views Attachment Deleted.

[2024-01-18 22:39:02] #20 [Go To First Post]
John - SC Support - Posts: 31334
#2 is the "Full CME Group". The CME Group is composed of 4 exchanges - CME, COMEX, NYMEX, and CBOT. So this would give you the data for all 4 of these exchanges. #3 is the "CME Top-of Book". This is just the CME exchange alone. You will not get any real-time data for the other exchanges on the CME Group (COMEX, NYMEX, and CBOT). You can view what you have previously purchased by reviewing the Transaction Log for your account. The direct link to this is here: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog In looking at it, you have always been using the "Full CME Group" option #2. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-01-19 19:48:38] #21 [Go To First Post]
User882391 - Posts: 82
Thanks John, so looks like the price increased for #2 to $11 from $7 is that right

[2024-01-19 22:06:44] #22 [Go To First Post]
John - SC Support - Posts: 31334
There were general price increases for all the CME Group exchanges on January 1, 2024. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-01 16:19:39] #23 [Go To First Post]
User882391 - Posts: 82
HELLO John, ITS an EMERGENCY I am currently seeing the DPL being CALCULATED i have taken only 1 trade thus far expecting a loss of -0.75 ticks but its showing a gain of +4.5P. please how is this possible. see attached screen shot 4879.25- 4880 execution. Best Regards,


Trade Pending.png / V - Attached On 2024-02-01 16:19:35 UTC - Size: 82.08 KB - 14 views

[2024-02-01 17:03:51] #24 [Go To First Post]
John - SC Support - Posts: 31334
Refer to the following: Help With Daily Profit/Loss Value For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-02-01 19:05:18] #25 [Go To First Post]
User882391 - Posts: 82
No the DPL is being calculated wrong it should be showing -.75 instead of 4.50P not sure why is there trade thats not being closed? so the screenshot is showing the trade executed and DPL is calculated based on trade not being seen. Date Time Of Last Edit: 2024-02-01 19:15:28


Trade Pending.png / V - Attached On 2024-02-01 19:15:23 UTC - Size: 82.08 KB - 21 views

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