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Date/Time: Thu, 18 Jul 2024 04:08:48 +0000



No response from Sierra servers

View Count: 673

[2023-01-30 10:39:26]
anniemci - Posts: 11
Hi all,

I work in IT support for a quant research firm.

We are having issues with users accessing Sierra Chart. User receives an error code of 10060, so we whitelisted the attached domains, ports and IPs on the company firewall. Our Networks team have confirmed they can see the traffic leaving the company firewalls but the user receives no response back from Sierra. The user is currently using a demo account and once the connection is established, the license will be purchased.

How can we find out if Sierra can see the traffic coming through on their end?

Thanks
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[2023-01-30 14:49:24]
Sierra_Chart Engineering - Posts: 15496
The problem is that the wrong Service is selected in Sierra Chart.

Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-31 12:31:01]
anniemci - Posts: 11
Hello,


Since we followed the steps in your previous response, the user is reporting that they can now download intraday charts but can't download historical ones, looks like the server rejects some of the requests or some data gets pushed back. I've attached screenshots they've provided.

Please could you take a look and let me know if there is anything else we can try?


Thank you for your help
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[2023-01-31 17:04:30]
Sierra_Chart Engineering - Posts: 15496
Is port 10149 getting blocked? This is what it looks like.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-31 17:19:12]
anniemci - Posts: 11
Hi,

The following ports were whitelisted on the company firewall so I don't think it would be being blocked:

443, 10048, 10047, 10045, 10060, 10043, 10042, 80, 10149, 10150, 10159, 10149, 10150
[2023-02-01 04:43:32]
Sierra_Chart Engineering - Posts: 15496
Therefore the IP addresses associated with DS23.SierraCharts.com, DS26.SierraCharts.com and DS28.SierraCharts.com are being blocked.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-06 09:48:47]
anniemci - Posts: 11
Hi,

Please could you confirm the IP addresses associated with DS23.SierraCharts.com, DS26.SierraCharts.com and DS28.SierraCharts.com?
[2023-02-06 13:08:51]
Sierra_Chart Engineering - Posts: 15496
We determined this by using a command like this on the operating system command line:

ping DS23.sierracharts.com

These are the addresses currently:
142.215.17.190
142.215.17.188
142.215.18.147

These can change but that is very infrequent we would expect.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-02-06 13:09:00
[2023-02-08 13:15:28]
anniemci - Posts: 11
Hi,

We have already approved these IP addresses via FQDNs.

We also see that rules are working fine (attached)



Is there another resolution? Unless Sierra is using any UDP ports on these IP addresses?
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[2023-02-08 14:08:50]
Sierra_Chart Engineering - Posts: 15496
Provide us a Message Log again when there is a connection problem. Instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-02-08 14:43:39]
anniemci - Posts: 11
Hi,

Thank you, I will ask the user to provide this and revert back.
[2023-02-10 09:30:00]
anniemci - Posts: 11
Hi,

Please see the message log attached:
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Attachment Deleted.
[2023-02-10 13:37:31]
anniemci - Posts: 11
Reading Internal Order ID file. | 2023-02-10 13:28:07.549
Reading Trade Orders file. | 2023-02-10 13:28:07.659
Reading Trade Positions file. | 2023-02-10 13:28:07.664
Reading Trade Account Data files. | 2023-02-10 13:28:07.668
Software version: 2459 64-bit | 2023-02-10 13:28:07.669
Primary Thread ID: 18772 | 2023-02-10 13:28:07.669
Usage end date: 2023-04-04 | 2023-02-10 13:28:07.669
Enabled for: Advanced Features 2. | 2023-02-10 13:28:07.669
Enabled for: Sierra Chart Historical Data Service. | 2023-02-10 13:28:07.669
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-10 13:28:07.669
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-10 13:28:07.669
Enabled for exchange2: CME (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: EUREX EOBI | 2023-02-10 13:28:07.669
Enabled for exchange2: fairx_exchange.data | 2023-02-10 13:28:07.669
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-10 13:28:07.669
Current selected Data/Trading service: SC Data - All Services | 2023-02-10 13:28:07.669
Custom symbol settings values: enabled | 2023-02-10 13:28:07.669
Chart Update Interval: 500 | 2023-02-10 13:28:07.669
Intraday Data Storage Time Unit: 1 | 2023-02-10 13:28:07.669
Time Zone: +00:00:00 (UTC+00) | 2023-02-10 13:28:07.669
2023-02-10 13:28:07 Local computer time in UTC | 2023-02-10 13:28:07.669
2023-02-10 13:28:07 Local computer time in SC Time Zone | 2023-02-10 13:28:07.669
2023-02-10 13:28:05 Server time in UTC | 2023-02-10 13:28:07.669
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-10 13:28:07.669
Program path: C:\SierraChart\ | 2023-02-10 13:28:07.669
Data Files path: C:\SierraChart\Data\ | 2023-02-10 13:28:07.669
OS Version Number: 10.0 | 2023-02-10 13:28:07.670
Locale Setting: C | 2023-02-10 13:28:07.670
DLLs: OrderFlowLabs.com_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll | 2023-02-10 13:28:07.670
Allowed protected custom studies: OrderFlowLabs.com, SST_FreeBundle, TWFX_Free, zyp_app, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_pack1, zyp_pack2, zyp_pack3, zyp_pack6, zyp_pack7 | 2023-02-10 13:28:07.670
Crash reporter started: true | 2023-02-10 13:28:07.670

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-10 13:28:07.695
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:28:07.765
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-10 13:28:07.809
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-10 13:28:07.809
Received 5 login tokens. | 2023-02-10 13:28:07.922
Symbol settings MD5 received. Request ID: 1. | 2023-02-10 13:28:09.370
Symbol settings are up-to-date for scdataallservices. | 2023-02-10 13:28:09.370
XAUUSD 1 Min #1 | Reloading chart. | 2023-02-10 13:28:13.410
XAUUSD Daily #2 | Reloading chart. | 2023-02-10 13:28:13.430
US30 1 Min #3 | Reloading chart. | 2023-02-10 13:28:13.456
USOil 1 Min #4 | Reloading chart. | 2023-02-10 13:28:13.509
ESH23-CME 1 Min #5 | Reloading chart. | 2023-02-10 13:28:13.536
SPX500 Daily #6 | Reloading chart. | 2023-02-10 13:28:13.555
EURUSD Daily #7 | Reloading chart. | 2023-02-10 13:28:13.592
EURUSD 5 Min #8 | Reloading chart. | 2023-02-10 13:28:13.626
ESH23-CME #9 | Reloading chart. | 2023-02-10 13:28:13.654
ESH23-CME 1 Min #10 | Reloading chart. | 2023-02-10 13:28:14.021
AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-02-10 13:28:14.050
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2023-02-10 13:28:14.240
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-10 13:28:14.266
ESH23-CME 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-01-30 16:15:00 | 2023-02-10 13:28:14.288
AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-02-10 13:28:14.296
Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.443
Using symbol data fast lookup vector | 2023-02-10 13:28:14.444
Starting DelayedDownloadMonitoringTimer | 2023-02-10 13:28:14.444
Starting HDTimeoutTimer | 2023-02-10 13:28:14.444
Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:14.444
Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:14.444
Triggering next historical data download in queue. | 2023-02-10 13:28:14.444
HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:14.450
HD Request # 1 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:14.451
HD Request # 1 | Using server: ds4.sierracharts.com port 10150 | 2023-02-10 13:28:14.451
Socket (1) | Creating socket. | 2023-02-10 13:28:14.454
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.454
Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.454
Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:28:14.461
Triggering next historical data download in queue. | 2023-02-10 13:28:14.461
Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.463
Added historical Intraday data request for US30 to the queue. | 2023-02-10 13:28:14.463
Intraday data recording state for symbol US30 is set to download 'Pending'. | 2023-02-10 13:28:14.463
Triggering next historical data download in queue. | 2023-02-10 13:28:14.463
Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.466
Added historical Intraday data request for USOil to the queue. | 2023-02-10 13:28:14.467
Intraday data recording state for symbol USOil is set to download 'Pending'. | 2023-02-10 13:28:14.467
Triggering next historical data download in queue. | 2023-02-10 13:28:14.467
Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.475
Added historical Intraday data request for ESH23-CME to the queue. | 2023-02-10 13:28:14.475
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-02-10 13:28:14.475
Triggering next historical data download in queue. | 2023-02-10 13:28:14.475
Added historical Daily data request for SPX500 to the queue. | 2023-02-10 13:28:14.481
Triggering next historical data download in queue. | 2023-02-10 13:28:14.481
Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.481
Added historical Daily data request for EURUSD to the queue. | 2023-02-10 13:28:14.483
Triggering next historical data download in queue. | 2023-02-10 13:28:14.483
Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.483
Added historical Intraday data request for EURUSD to the queue. | 2023-02-10 13:28:14.486
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-02-10 13:28:14.486
Triggering next historical data download in queue. | 2023-02-10 13:28:14.486

SC Data - All Services | Connected to server complete. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.513
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514
Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.636
Using symbol data fast lookup vector | 2023-02-10 13:28:14.636
SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-02-10 13:28:14.636
SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-02-10 13:28:14.636
DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:14.643
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.643
DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-02-10 13:28:14.643
SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-02-10 13:28:14.643
Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2023-02-10 13:28:14.649
DTC Client socket (3) | Creating socket. | 2023-02-10 13:28:14.649
DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.649
DTC Client socket (3) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 2 | 2023-02-10 13:28:14.655
Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665
SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:14.665
DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:14.667
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.667
DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:14.667
SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2023-02-10 13:28:14.672
Added historical Intraday data request for AAPL-NQTV to the queue. | 2023-02-10 13:28:14.672
Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2023-02-10 13:28:14.672
Triggering next historical data download in queue. | 2023-02-10 13:28:14.672
Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 4 Service code: fxcm | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 4 | 2023-02-10 13:28:14.678
Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 5 | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Network connection to server complete. | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-02-10 13:28:14.870
SC DTC Data with Market Depth | Sending logon request message. | 2023-02-10 13:28:14.870
Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.907
SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 6 Service code: fxcm | 2023-02-10 13:28:14.907
SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 6 | 2023-02-10 13:28:14.907
Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 7 Service code: fxcm | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 7 | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Received logon response. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Successfully connected. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Trading is not supported. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol US30 | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol USOil | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-02-10 13:28:15.769
Socket (1) | CloseSocket call. | 2023-02-10 13:28:34.462
Socket (1) | Closed. | 2023-02-10 13:28:34.462
HD Request # 1 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:34.463
Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:34.463
Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:34.463
Triggering next historical data download in queue. | 2023-02-10 13:28:34.463
Historical data download thread signaled to stop. | 2023-02-10 13:28:34.463
HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:34.463
HD Request # 1 | Completion time: 20s. | 2023-02-10 13:28:34.463

HD Request # 2 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:34.463
HD Request # 2 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:34.464
HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2023-02-10 13:28:34.464
Socket (1) | Creating socket. | 2023-02-10 13:28:34.470
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:34.470
Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:28:34.470
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.682 *
DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:35.682
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.682
SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:35.682
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.682
DTC Client socket (2) | Closed. | 2023-02-10 13:28:35.682
DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.688 *
DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:35.688
DTC Client socket (4) | Closed. | 2023-02-10 13:28:35.688
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688
SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688
DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:37.688
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.688
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:37.688
DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:37.689
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.689
DTC Client socket (4) | Connecting to IP: 142.215.17.189. | 2023-02-10 13:28:37.689
[2023-02-10 13:38:07]
anniemci - Posts: 11
Reading Internal Order ID file. | 2023-02-10 13:28:07.549
Reading Trade Orders file. | 2023-02-10 13:28:07.659
Reading Trade Positions file. | 2023-02-10 13:28:07.664
Reading Trade Account Data files. | 2023-02-10 13:28:07.668
Software version: 2459 64-bit | 2023-02-10 13:28:07.669
Primary Thread ID: 18772 | 2023-02-10 13:28:07.669
Usage end date: 2023-04-04 | 2023-02-10 13:28:07.669
Enabled for: Advanced Features 2. | 2023-02-10 13:28:07.669
Enabled for: Sierra Chart Historical Data Service. | 2023-02-10 13:28:07.669
Enabled for: Denali Real-Time Exchange Data Feed. | 2023-02-10 13:28:07.669
Enabled for: Delayed Denali Exchange Data Feed. | 2023-02-10 13:28:07.669
Enabled for exchange2: CME (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: CBOT (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: COMEX (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: NYMEX (Trading Account Required) | 2023-02-10 13:28:07.669
Enabled for exchange2: EUREX EOBI | 2023-02-10 13:28:07.669
Enabled for exchange2: fairx_exchange.data | 2023-02-10 13:28:07.669
Allow Support for Sierra Chart Data Feeds is enabled. | 2023-02-10 13:28:07.669
Current selected Data/Trading service: SC Data - All Services | 2023-02-10 13:28:07.669
Custom symbol settings values: enabled | 2023-02-10 13:28:07.669
Chart Update Interval: 500 | 2023-02-10 13:28:07.669
Intraday Data Storage Time Unit: 1 | 2023-02-10 13:28:07.669
Time Zone: +00:00:00 (UTC+00) | 2023-02-10 13:28:07.669
2023-02-10 13:28:07 Local computer time in UTC | 2023-02-10 13:28:07.669
2023-02-10 13:28:07 Local computer time in SC Time Zone | 2023-02-10 13:28:07.669
2023-02-10 13:28:05 Server time in UTC | 2023-02-10 13:28:07.669
Local computer UTC time and Server UTC time difference: 1 seconds. | 2023-02-10 13:28:07.669
Program path: C:\SierraChart\ | 2023-02-10 13:28:07.669
Data Files path: C:\SierraChart\Data\ | 2023-02-10 13:28:07.669
OS Version Number: 10.0 | 2023-02-10 13:28:07.670
Locale Setting: C | 2023-02-10 13:28:07.670
DLLs: OrderFlowLabs.com_64.dll, sst_FreeBundle_2273_64.dll, sst_FreeBundle_64.dll, TWFX_FREE_64.dll, TWFX_FREE_SWS_64.dll, TWFX_FREE_ZZS_64.dll, UserContributedStudies_64.dll | 2023-02-10 13:28:07.670
Allowed protected custom studies: OrderFlowLabs.com, SST_FreeBundle, TWFX_Free, zyp_app, zyp_download_free_2, zyp_download_OF, zyp_download_PA, zyp_pack1, zyp_pack2, zyp_pack3, zyp_pack6, zyp_pack7 | 2023-02-10 13:28:07.670
Crash reporter started: true | 2023-02-10 13:28:07.670

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2023-02-10 13:28:07.695
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:28:07.765
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2023-02-10 13:28:07.809
HTTPS connection ID:1 to http://login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2023-02-10 13:28:07.809
Received 5 login tokens. | 2023-02-10 13:28:07.922
Symbol settings MD5 received. Request ID: 1. | 2023-02-10 13:28:09.370
Symbol settings are up-to-date for scdataallservices. | 2023-02-10 13:28:09.370
XAUUSD 1 Min #1 | Reloading chart. | 2023-02-10 13:28:13.410
XAUUSD Daily #2 | Reloading chart. | 2023-02-10 13:28:13.430
US30 1 Min #3 | Reloading chart. | 2023-02-10 13:28:13.456
USOil 1 Min #4 | Reloading chart. | 2023-02-10 13:28:13.509
ESH23-CME 1 Min #5 | Reloading chart. | 2023-02-10 13:28:13.536
SPX500 Daily #6 | Reloading chart. | 2023-02-10 13:28:13.555
EURUSD Daily #7 | Reloading chart. | 2023-02-10 13:28:13.592
EURUSD 5 Min #8 | Reloading chart. | 2023-02-10 13:28:13.626
ESH23-CME #9 | Reloading chart. | 2023-02-10 13:28:13.654
ESH23-CME 1 Min #10 | Reloading chart. | 2023-02-10 13:28:14.021
AAPL-NQTV 5 Min #11 | Reloading chart. | 2023-02-10 13:28:14.050
XAUUSD Daily #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XAUUSD.dly | 2023-02-10 13:28:14.240
SPX500 Daily #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\SPX500.dly | 2023-02-10 13:28:14.266
ESH23-CME 1 Min #10 | StartDateTimeForLoadingOrderFills: 2023-01-30 16:15:00 | 2023-02-10 13:28:14.288
AAPL-NQTV 5 Min #11 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AAPL-NQTV.scid | 2023-02-10 13:28:14.296
Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.443
Using symbol data fast lookup vector | 2023-02-10 13:28:14.444
Starting DelayedDownloadMonitoringTimer | 2023-02-10 13:28:14.444
Starting HDTimeoutTimer | 2023-02-10 13:28:14.444
Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:14.444
Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:14.444
Triggering next historical data download in queue. | 2023-02-10 13:28:14.444
HD Request # 1 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:14.450
HD Request # 1 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:14.451
HD Request # 1 | Using server: ds4.sierracharts.com port 10150 | 2023-02-10 13:28:14.451
Socket (1) | Creating socket. | 2023-02-10 13:28:14.454
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.454
Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.454
Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:28:14.461
Triggering next historical data download in queue. | 2023-02-10 13:28:14.461
Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.463
Added historical Intraday data request for US30 to the queue. | 2023-02-10 13:28:14.463
Intraday data recording state for symbol US30 is set to download 'Pending'. | 2023-02-10 13:28:14.463
Triggering next historical data download in queue. | 2023-02-10 13:28:14.463
Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.466
Added historical Intraday data request for USOil to the queue. | 2023-02-10 13:28:14.467
Intraday data recording state for symbol USOil is set to download 'Pending'. | 2023-02-10 13:28:14.467
Triggering next historical data download in queue. | 2023-02-10 13:28:14.467
Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.475
Added historical Intraday data request for ESH23-CME to the queue. | 2023-02-10 13:28:14.475
Intraday data recording state for symbol ESH23-CME is set to download 'Pending'. | 2023-02-10 13:28:14.475
Triggering next historical data download in queue. | 2023-02-10 13:28:14.475
Added historical Daily data request for SPX500 to the queue. | 2023-02-10 13:28:14.481
Triggering next historical data download in queue. | 2023-02-10 13:28:14.481
Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.481
Added historical Daily data request for EURUSD to the queue. | 2023-02-10 13:28:14.483
Triggering next historical data download in queue. | 2023-02-10 13:28:14.483
Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.483
Added historical Intraday data request for EURUSD to the queue. | 2023-02-10 13:28:14.486
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2023-02-10 13:28:14.486
Triggering next historical data download in queue. | 2023-02-10 13:28:14.486

SC Data - All Services | Connected to server complete. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
Triggering next historical data download in queue. | 2023-02-10 13:28:14.498
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.513
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514
No download requests in the queue to start downloads for. | 2023-02-10 13:28:14.514
Mapping ESH23-CME to ESH23. Service code: cme | 2023-02-10 13:28:14.636
Using symbol data fast lookup vector | 2023-02-10 13:28:14.636
SC Data - All Services | Starting real-time market data updates for: ESH23-CME (ESH23). ID: 1 Service code: cme | 2023-02-10 13:28:14.636
SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2023-02-10 13:28:14.636
DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:14.643
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.643
DTC Client socket (2) | Connecting to IP: 162.251.232.244. | 2023-02-10 13:28:14.643
SC Data - All Services | Requesting security definition data for: ESH23-CME (ESH23). ID: 1 | 2023-02-10 13:28:14.643
Using Bid/Ask average for last trade price for USOil | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Starting real-time market data updates for: USOil. ID: 2 Service code: fxcm | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 443 | 2023-02-10 13:28:14.649
DTC Client socket (3) | Creating socket. | 2023-02-10 13:28:14.649
DTC Client socket (3) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.649
DTC Client socket (3) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:28:14.649
SC DTC Data with Market Depth | Requesting security definition data for: USOil. ID: 2 | 2023-02-10 13:28:14.655
Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665
SC DTC Delayed Exchange Data | Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 3 Service code: nasdaq_exchange.data | 2023-02-10 13:28:14.665
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:14.665
DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:14.667
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:14.667
DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:14.667
SC DTC Delayed Exchange Data | Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 3 | 2023-02-10 13:28:14.672
Added historical Intraday data request for AAPL-NQTV to the queue. | 2023-02-10 13:28:14.672
Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. | 2023-02-10 13:28:14.672
Triggering next historical data download in queue. | 2023-02-10 13:28:14.672
Using Bid/Ask average for last trade price for SPX500 | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Starting real-time market data updates for: SPX500. ID: 4 Service code: fxcm | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Requesting security definition data for: SPX500. ID: 4 | 2023-02-10 13:28:14.678
Using Bid/Ask average for last trade price for EURUSD | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 5 Service code: fxcm | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 5 | 2023-02-10 13:28:14.678
SC DTC Data with Market Depth | Network connection to server complete. | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Starting socket receive thread. | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:28:14.745
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2023-02-10 13:28:14.870
SC DTC Data with Market Depth | Sending logon request message. | 2023-02-10 13:28:14.870
Using Bid/Ask average for last trade price for XAUUSD | 2023-02-10 13:28:14.907
SC DTC Data with Market Depth | Starting real-time market data updates for: XAUUSD. ID: 6 Service code: fxcm | 2023-02-10 13:28:14.907
SC DTC Data with Market Depth | Requesting security definition data for: XAUUSD. ID: 6 | 2023-02-10 13:28:14.907
Using Bid/Ask average for last trade price for US30 | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 7 Service code: fxcm | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 7 | 2023-02-10 13:28:14.946
SC DTC Data with Market Depth | Received logon response. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Successfully connected. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Trading is not supported. | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: SPX500 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: USOil | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: XAUUSD | 2023-02-10 13:28:15.581
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol SPX500 | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol US30 | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol USOil | 2023-02-10 13:28:15.769
SC DTC Data with Market Depth | Received security definition for symbol XAUUSD | 2023-02-10 13:28:15.769
Socket (1) | CloseSocket call. | 2023-02-10 13:28:34.462
Socket (1) | Closed. | 2023-02-10 13:28:34.462
HD Request # 1 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:34.463
Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:34.463
Intraday data recording state for symbol XAUUSD is set to download 'Pending'. | 2023-02-10 13:28:34.463
Triggering next historical data download in queue. | 2023-02-10 13:28:34.463
Historical data download thread signaled to stop. | 2023-02-10 13:28:34.463
HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:34.463
HD Request # 1 | Completion time: 20s. | 2023-02-10 13:28:34.463

HD Request # 2 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:34.463
HD Request # 2 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:34.464
HD Request # 2 | Using server: ds12.sierracharts.com port 10149 | 2023-02-10 13:28:34.464
Socket (1) | Creating socket. | 2023-02-10 13:28:34.470
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:34.470
Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:28:34.470
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.682 *
DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:35.682
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.682
SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:35.682
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.682
DTC Client socket (2) | Closed. | 2023-02-10 13:28:35.682
DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:35.688 *
DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:35.688
DTC Client socket (4) | Closed. | 2023-02-10 13:28:35.688
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:35.688
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688
SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688
DTC Client socket (2) | Creating socket. | 2023-02-10 13:28:37.688
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.688
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:28:37.688
DTC Client socket (4) | Creating socket. | 2023-02-10 13:28:37.689
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:28:37.689
DTC Client socket (4) | Connecting to IP: 142.215.17.189. | 2023-02-10 13:28:37.689
Socket (1) | CloseSocket call. | 2023-02-10 13:28:54.459
Socket (1) | Closed. | 2023-02-10 13:28:54.459
HD Request # 2 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:28:54.459
Added historical Intraday data request for XAUUSD to the queue. | 2023-02-10 13:28:54.459
Triggering next historical data download in queue. | 2023-02-10 13:28:54.459
Historical data download thread signaled to stop. | 2023-02-10 13:28:54.459
HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:28:54.459
HD Request # 2 | Completion time: 20s. | 2023-02-10 13:28:54.459

HD Request # 3 | Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm | 2023-02-10 13:28:54.459
HD Request # 3 | Download start date-time: 2023-02-09 12:01:31.000000. File last date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:28:54.459
HD Request # 3 | Using server: ds13-2.sierracharts.com port 10150 | 2023-02-10 13:28:54.459
Socket (1) | Creating socket. | 2023-02-10 13:28:54.465
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:28:54.465
Socket (1) | Connecting to IP: 162.251.232.245. | 2023-02-10 13:28:54.465
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:58.713 *
DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:28:58.714 *
DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:28:58.715
DTC Client socket (2) | Closed. | 2023-02-10 13:28:58.715
DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:28:58.716
DTC Client socket (4) | Closed. | 2023-02-10 13:28:58.716
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:58.716
SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:28:58.716
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:58.716
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:28:58.716
SC Data - All Services | Disconnected from the server. | 2023-02-10 13:28:58.716
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:28:58.717
SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2023-02-10 13:29:00.715
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:29:00.715
DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:00.716
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:00.716
DTC Client socket (2) | Connecting to IP: 142.215.18.147. | 2023-02-10 13:29:00.716
DTC Client socket (4) | Creating socket. | 2023-02-10 13:29:00.717
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:29:00.717
DTC Client socket (4) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:29:00.717
SC Data - All Services | Network connection to server complete. | 2023-02-10 13:29:00.807
SC Data - All Services | Starting socket receive thread. | 2023-02-10 13:29:00.807
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:29:00.807
Socket (1) | CloseSocket call. | 2023-02-10 13:29:14.463
Socket (1) | Closed. | 2023-02-10 13:29:14.463
HD Request # 3 | Error downloading historical Intraday data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:29:14.464
Historical data download thread signaled to stop. | 2023-02-10 13:29:14.464
HD Request # 3 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:29:14.464
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2023-02-09 12:01:31.120000 | 2023-02-10 13:29:14.464
HD Request # 3 | Receiving Intraday data for XAUUSD starting at 2023-02-10 13:28:15.920000 | 2023-02-10 13:29:14.464
Added 55 Time and Sales records to Intraday data file for XAUUSD after download. | 2023-02-10 13:29:14.465
HD Request # 3 | Timestamp of first Intraday data file record written: 2023-02-10 13:28:15.920000. | 2023-02-10 13:29:14.465
HD Request # 3 | Completion time: 20s. | 2023-02-10 13:29:14.465
HD Request # 3 | Intraday data download complete for XAUUSD. Unique request ID: 1 | 2023-02-10 13:29:14.465
Removing historical data download ID 1. | 2023-02-10 13:29:14.465
Real-time Intraday chart data file updates started for XAUUSD | 2023-02-10 13:29:14.465
Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 18772 | 2023-02-10 13:29:14.470
Intraday chart data file opened for XAUUSD | 2023-02-10 13:29:14.470
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2023-02-10 13:29:14.470

Triggering next historical data download in queue. | 2023-02-10 13:29:14.470
HD Request # 4 | Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-10. Service: fxcm | 2023-02-10 13:29:14.470
HD Request # 4 | Using server: ds4.sierracharts.com port 10149 | 2023-02-10 13:29:14.470
Socket (1) | Creating socket. | 2023-02-10 13:29:14.470
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:29:14.470
Socket (1) | Connecting to IP: 142.215.18.102. | 2023-02-10 13:29:14.470
DTC Client socket (2) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2023-02-10 13:29:20.047 *
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-10 13:29:20.047
DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:29:20.050
DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2023-02-10 13:29:20.050
DTC Client socket (2) | Closed. | 2023-02-10 13:29:20.050
SC Data - All Services | Waiting for socket receive thread to end | 2023-02-10 13:29:20.050
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:29:20.051
SC Data - All Services | Disconnected from the server. | 2023-02-10 13:29:20.051
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:20.051
DTC Client socket (4) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2023-02-10 13:29:21.759 *
DTC Client socket (4) | CloseSocket call. | 2023-02-10 13:29:21.759
DTC Client socket (0) | CloseSocket call. | 2023-02-10 13:29:21.759
SC DTC Delayed Exchange Data | Disconnected from the server. | 2023-02-10 13:29:21.759
SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:21.759
DTC Client socket (4) | Closed. | 2023-02-10 13:29:21.759
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2023-02-10 13:29:22.041
DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:22.048
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:22.048
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2023-02-10 13:29:22.048
SC Data - All Services | Network connection to server complete. | 2023-02-10 13:29:22.135
SC Data - All Services | Starting socket receive thread. | 2023-02-10 13:29:22.135
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2023-02-10 13:29:22.135
SC Data - All Services | Setting DTC encoding to Binary VLS | 2023-02-10 13:29:22.234
SC Data - All Services | Sending logon request message. | 2023-02-10 13:29:22.234
SC Data - All Services | Received logon response. | 2023-02-10 13:29:22.327
SC Data - All Services | Server Name: RealTime Server. | 2023-02-10 13:29:22.327
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2023-02-10 13:29:22.327
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2023-02-10 13:29:22.327
SC Data - All Services | Waiting for socket receive thread to end | 2023-02-10 13:29:22.327
DTC Client socket (2) | CloseSocket call. | 2023-02-10 13:29:22.327
SC Data - All Services | Disconnected from the server. | 2023-02-10 13:29:22.327
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2023-02-10 13:29:22.327
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2023-02-10 13:29:22.327
DTC Client socket (2) | Socket gracefully closed by remote side. | 2023-02-10 13:29:22.412
DTC Client socket (2) | Closed. | 2023-02-10 13:29:22.412
SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:29:23.764
DTC Client socket (2) | Creating socket. | 2023-02-10 13:29:23.764
DTC Client socket (2) | New receive buffer size: 5242880 | 2023-02-10 13:29:23.764
DTC Client socket (2) | Connecting to IP: 38.65.8.115. | 2023-02-10 13:29:23.764
SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 10048 | 2023-02-10 13:29:24.323
DTC Client socket (4) | Creating socket. | 2023-02-10 13:29:24.324
DTC Client socket (4) | New receive buffer size: 5242880 | 2023-02-10 13:29:24.324
DTC Client socket (4) | Connecting to IP: 142.215.18.148. | 2023-02-10 13:29:24.324
Socket (1) | CloseSocket call. | 2023-02-10 13:29:34.463
HD Request # 4 | Error downloading historical Daily data for XAUUSD. Timeout error connecting to server. | 2023-02-10 13:29:34.463
Socket (1) | Closed. | 2023-02-10 13:29:34.463
Added historical Daily data request for XAUUSD to the queue. | 2023-02-10 13:29:34.463
Triggering next historical data download in queue. | 2023-02-10 13:29:34.463
Historical data download thread signaled to stop. | 2023-02-10 13:29:34.463
HD Request # 4 | Received 0 Daily data records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for XAUUSD | 2023-02-10 13:29:34.463
HD Request # 4 | Completion time: 20s. | 2023-02-10 13:29:34.463

HD Request # 5 | Downloading Historical Daily chart data for XAUUSD. Starting date: 1973-02-10. Service: fxcm | 2023-02-10 13:29:34.463
HD Request # 5 | Using server: ds12.sierracharts.com port 10150 | 2023-02-10 13:29:34.464
Socket (1) | Creating socket. | 2023-02-10 13:29:34.464
Socket (1) | New receive buffer size: 5242880 | 2023-02-10 13:29:34.464
Socket (1) | Connecting to IP: 142.215.18.101. | 2023-02-10 13:29:34.464
[2023-02-10 13:38:51]
anniemci - Posts: 11
Further logs provided above from user. Please be advised my free account will run out tomorrow so I will need to post further replies from a new account made next week.
[2023-02-10 20:57:17]
Sierra_Chart Engineering - Posts: 15496
No definitely do not create a new account. We can keep it active . Also an inactive Sierra Chart account does not prevent you from posting on this board.

There's quite a lot of errors in here. So the firewall is blocking several connections.

These connections are still getting blocked:

SC DTC Delayed Exchange Data | Connecting to the server ds25.sierracharts.com. Port 10043 | 2023-02-10 13:28:37.688
SC Data - All Services | Connecting to the server ds26-2.sierracharts.com. Port 10048 | 2023-02-10 13:28:37.688

Take note of the server and the port. Use a Ping to determine the IP address.

Here is another connection getting blocked:
HD Request # 3 | Using server: ds13-2.sierracharts.com port 10150 | 2023-02-10 13:28:54.459

There are going to be quite a few ports and IP addresses for you to open up. Maybe it is not worth it for you. Maybe the customer should be finding a different way to connect. All of the data you need is already in the log. At this point there is no need to be consulting with us further. You can see the connection addresses which you can ping and get the IP address for and the port.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2023-02-10 23:41:01

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