Support Board

Date/Time: Thu, 25 Apr 2024 09:00:06 +0000

Post From: No response from Sierra servers

[2023-01-30 10:39:26] Link To Thread - Link To Post [Go To First Post]
anniemci - Posts: 11
Hi all, I work in IT support for a quant research firm. We are having issues with users accessing Sierra Chart. User receives an error code of 10060, so we whitelisted the attached domains, ports and IPs on the company firewall. Our Networks team have confirmed they can see the traffic leaving the company firewalls but the user receives no response back from Sierra. The user is currently using a demo account and once the connection is established, the license will be purchased. How can we find out if Sierra can see the traffic coming through on their end? Thanks


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