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Date/Time: Thu, 20 Jun 2024 20:01:28 +0000



help with activation by phone number

View Count: 703

[2023-01-17 11:23:17]
User990121 - Posts: 1
Dear support
i have recently made an account in sierra and when i went for activation via SMS,i did not receive any text message.
and when i tried to re-enter my phone and i got this message:


{"ERROR":"Failed to send code to number. SMS already sent for account."}

please help me with my trial activation
[2023-01-17 15:49:15]
John - SC Support - Posts: 32499
We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-25 18:27:05]
User473312 - Posts: 1
Hi Support

I'm getting the same error message when I enter my mobile number

{"ERROR":"Failed to send code to number. SMS already sent for account."}

Could you activate my trial account please
[2023-01-25 21:41:51]
John - SC Support - Posts: 32499
User473312:

We have set your account to be an Activated Trial.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-28 19:27:09]
nate_at_sierra - Posts: 1
Hi Support

I'm getting the same error message when I enter my mobile number

{"ERROR":"Failed to send code to number. SMS already sent for account."}

Could you activate my trial account please
[2023-01-29 04:16:56]
Sierra Chart Engineering - Posts: 104368
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-30 13:24:59]
20025114 - Posts: 2
Hi, I need help with trial. The sms didn't arrive. Can you help me?
[2023-01-30 18:50:25]
John - SC Support - Posts: 32499
20025114:

We have set your account to an Activated Trial.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-03-05 12:40:52]
User273939 - Posts: 1
Hi, ยด

Same issue here: {"ERROR":"Failed to send code to number. SMS already sent for account."}
Can you please activate my account? Thank you.

My account name is: pedroghira
[2023-03-05 19:44:44]
Sierra_Chart Engineering - Posts: 15020
Your account has been activated and the usage time extended if necessary.

If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu.

After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit".
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-06-29 13:01:30]
Atif Hussain - Posts: 1
Hello, I am suffering from a similar situation. Can you activate my account also? Thank you.
[2023-06-29 14:20:19]
John - SC Support - Posts: 32499
Atif Hussain:

We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-07-31 20:05:18]
GoldQueen888 - Posts: 1
Hi there,

I am trying to receive the SMS but it says that i have exceeded the number of time I tried my phone number?
How can i activate it? I am in the UK. I put in 44 and then all the digits of my mobile phone number? Is that not right?
This site is so complicated, so much to read everywhere! thanks
[2023-07-31 20:50:11]
John - SC Support - Posts: 32499
GoldQueen888:

We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-17 20:14:09]
User584005 - Posts: 27
I'm not receiving a text message to activate my trial
[2023-08-17 21:25:49]
John - SC Support - Posts: 32499
User584005:

We have activated the trial for your account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-08-22 18:05:28]
User375760 - Posts: 1
Hello, I recently created a new account and I am trying to connect to the SC Data - All Services service to test out the platform. When I first installed SC on my computer and logged in, everything worked fine. I had to install a previous version of SC to use a Chartbook I downloaded, and when I log in, it will not connect to any data feed and all the services listed say "Not enabled on package". I've gone through all the links and pages to see what I need to do, but nothing seems to work. The Account Control Panel says I need to activate my account, but when I go to the page for that, it says it's no longer required. When I try to follow the directions listed underneath that for activation inside the SC platform, there is no "Activate Trial" option in the application. What do I do?
[2023-08-22 18:20:07]
John - SC Support - Posts: 32499
To start with, we have activated the trial for your account in order for you to have more access to the system capabilities and data. Refer to the information here:
Sierra Chart Trial Account and Account Activation

While you are on a trial, you are not able to connect to any trading services or get real-time data except for FOREX, CFD, Crypto Currency and Market Statistics.

Due to the above, the only setting for "Current Selected Service" in the "Data/Trade Service Settings" is "SC Data - All Services".

--

If you are wanting to do something beyond what is available during a trial, then you will need to change to a paid package. If you want to do this, then follow the instructions at the following link:
Sierra Chart Purchase and License Information: Instructions

Also, be aware of the differences in the packages by reviewing them at the following link:
Description of Service Packages and Pricing: Packages
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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