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Date/Time: Fri, 21 Jun 2024 17:21:36 +0000



UVOL NYSE / DVOL NYSE show on sub instance but not main

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[2023-01-13 16:50:26]
User751739 - Posts: 29
UVOL NYSE / DVOL NYSE show on sub instance but not main instance.

In the image on the left side in the UVOL / DVOL for NYSE, NASD, and SP500 on my main instance
and on the left side is my UVOL / DVOL for NYSE, NASD, and SP500 for my sub instance.

Why would the data work on my main instance but not my sub and how can I get it to work on my main? I've tried loading the same chartbook.
imaged26ea71831e988d0031f275739b1b3ef.png / V - Attached On 2023-01-13 16:48:28 UTC - Size: 43.93 KB - 81 views
[2023-01-13 18:11:49]
Sierra_Chart Engineering - Posts: 15032
Follow the instructions here to update the Symbol Settings:
Global Symbol Settings: Update Global Symbol Settings

In the instance where you have a problem:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-17 20:29:09]
User751739 - Posts: 29
Attached is my message log
Private File
[2023-01-17 22:14:04]
John - SC Support - Posts: 32511
The Message Log you sent only shows data downloading for the TICK-SP.

Does your Main Instance actually have the statistics charts open for those statistics that you are looking for? Make sure you have the data showing up properly in the charts first.

Then, if you are still getting a NaN in the display, then you need to look at where that data is coming from and track it down to the particular chart and see why it is showing bad data.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-18 02:23:09]
User751739 - Posts: 29
Hi Yes,
I'm pulling for the following symbols
UVOL-NYSE
DVOL-NYSE
UVOL-SP
DVOL-SP
DVOL-NASDAQ
UVOL-NASDAQ
Date Time Of Last Edit: 2023-01-18 02:23:57
imageScreenshot 2023-01-17 182251.png / V - Attached On 2023-01-18 02:23:03 UTC - Size: 15.89 KB - 68 views
imageScreenshot 2023-01-17 18234422.png / V - Attached On 2023-01-18 02:23:54 UTC - Size: 18.2 KB - 69 views
[2023-01-18 14:40:12]
Sierra_Chart Engineering - Posts: 15032
Open a separate dedicated chart for one of those symbols. And then re-download the data:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

Or, in the case of a Continuous Futures Contract chart, follow these instructions:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After about a minute provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-26 17:09:46]
User751739 - Posts: 29
Attached is my new message log

Error looks like:
HD Request # 28 | Header check failed: Unknown Intraday file type. Header error. Failed to open the Intraday data file for download. | 2023-01-26 09:06:11.374
HD Request # 28 | Error downloading historical Intraday data for UVOL-NYSE. Not downloading any Intraday data for symbol UVOL-NYSE. | 2023-01-26 09:06:11.374
Private File
Attachment Deleted.
[2023-01-26 23:39:56]
Sierra_Chart Engineering - Posts: 15032
You need to delete the Intraday data file for the symbol:
UVOL-NYSE. |

Instructions:
Chart Data and Chart Data Files: Deleting a Chart Data File
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2023-01-27 00:06:39]
User751739 - Posts: 29
Thank you!

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