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Date/Time: Fri, 29 Mar 2024 12:24:52 +0000



Sierra charts will not update

View Count: 393

[2022-12-06 17:23:13]
L2Ltrades - Posts: 42
The platform will show connected but the price won't move or change. Every time I close it and open again, the price will show a change.
[2022-12-06 19:28:19]
John - SC Support - Posts: 30444
Is this for all symbols or just for some? What is one symbol for which you are having this issue?

Keep in mind, you are only setup to get real-time data from the CME exchange (not the full CME Group, just the CME Exchange).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-12-07 13:19:01]
L2Ltrades - Posts: 42
This is for ES, MES symbols. Please see the attached image. The platform shows that it is connected, but the price will not update. You can see the price vs the time on the real time clock. The price will update if I close the charts and reopen it. It will show the most recent price and just stay there. Same on the DPM as well. I uninstalled and reinstalled the software as well. It worked for about 10 mins and same thing occurred again.
imageScreenshot 2022-12-07 081546.png / V - Attached On 2022-12-07 13:17:45 UTC - Size: 86.64 KB - 55 views
[2022-12-07 14:24:51]
Sierra_Chart Engineering - Posts: 13625
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
Support Board Posting Information: How to Post Your Message Log (Required In Some Cases)

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-12-07 14:24:59
[2022-12-07 14:40:54]
L2Ltrades - Posts: 42
Here you go. It keeps saying feed has been disconnected and will attempt to reconnect in 30 seconds. I have not changed anything. This started yesterday.

Software version: 2457 64-bit | 2022-12-07 14:36:52.656
Primary Thread ID: 16800 | 2022-12-07 14:36:52.656
Usage end date: 2023-04-30 | 2022-12-07 14:36:52.656
Enabled for: Advanced Features 2. | 2022-12-07 14:36:52.656
Enabled for: Sierra Chart Historical Data Service. | 2022-12-07 14:36:52.656
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-12-07 14:36:52.656
Enabled for: Delayed Denali Exchange Data Feed. | 2022-12-07 14:36:52.656
Enabled for exchange2: CME | 2022-12-07 14:36:52.656
Enabled for exchange2: fairx_exchange.data | 2022-12-07 14:36:52.656
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-12-07 14:36:52.656
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-12-07 14:36:52.656
Custom symbol settings values: enabled | 2022-12-07 14:36:52.656
Chart Update Interval: 500 | 2022-12-07 14:36:52.656
Intraday Data Storage Time Unit: 1 | 2022-12-07 14:36:52.656
Time Zone: +00:00:00 (UTC+00) | 2022-12-07 14:36:52.656
2022-12-07 14:36:52 Local computer time in UTC | 2022-12-07 14:36:52.656
2022-12-07 14:36:52 Local computer time in SC Time Zone | 2022-12-07 14:36:52.656
2022-12-07 14:15:28 Server time in UTC | 2022-12-07 14:36:52.656
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-12-07 14:36:52.656
Program path: C:\SierraChart\ | 2022-12-07 14:36:52.656
Data Files path: C:\SierraChart\Data\ | 2022-12-07 14:36:52.656
OS Version Number: 10.0 | 2022-12-07 14:36:52.656
Locale Setting: C | 2022-12-07 14:36:52.656
DLLs: UserContributedStudies_64.dll | 2022-12-07 14:36:52.656
Allowed protected custom studies: | 2022-12-07 14:36:52.656
Crash reporter started: true | 2022-12-07 14:36:52.656


Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2022-12-07 14:36:56.164
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2022-12-07 14:36:56.167
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-07 14:37:04.342
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-07 14:37:04.342
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-07 14:37:04.342
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-07 14:37:04.396
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-07 14:37:04.396
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-07 14:37:04.396
Rithmic Direct - DTC | Sending logon request message. | 2022-12-07 14:37:04.396
Rithmic Direct - DTC | Received logon response. | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Server Name: . | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Successfully connected. | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Trading is supported. | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | OCO Orders supported. | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-12-07 14:37:04.479
Rithmic Direct - DTC | Connected to server complete. | 2022-12-07 14:37:04.479
Triggering next historical data download in queue. | 2022-12-07 14:37:04.487
Triggering next historical data download in queue. | 2022-12-07 14:37:04.487
Triggering next historical data download in queue. | 2022-12-07 14:37:04.487
Triggering next historical data download in queue. | 2022-12-07 14:37:04.487
Updated verified funded futures trading account ending date to: 2023-01-06 14:37:04 | 2022-12-07 14:37:04.487
No download requests in the queue to start downloads for. | 2022-12-07 14:37:04.499
No download requests in the queue to start downloads for. | 2022-12-07 14:37:04.499
No download requests in the queue to start downloads for. | 2022-12-07 14:37:04.499
No download requests in the queue to start downloads for. | 2022-12-07 14:37:04.499
Updated verified funded futures trading account ending date to: 2023-01-06 14:37:04 | 2022-12-07 14:37:04.554
Mapping ESZ2.CME to ESZ22. Service code: cme | 2022-12-07 14:37:04.717
Using symbol data fast lookup vector | 2022-12-07 14:37:04.717
SC Data - All Services | Starting real-time market data updates for: ESZ2.CME (ESZ22). ID: 1 Service code: cme | 2022-12-07 14:37:04.717
SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 10048 | 2022-12-07 14:37:04.717
SC Data - All Services | Requesting security definition data for: ESZ2.CME (ESZ22). ID: 1 | 2022-12-07 14:37:04.718
Added historical Intraday data request for ESZ2.CME to the queue. | 2022-12-07 14:37:04.718
Intraday data recording state for symbol ESZ2.CME is set to download 'Pending'. | 2022-12-07 14:37:04.718
Triggering next historical data download in queue. | 2022-12-07 14:37:04.718
DTC Client socket (2) | Creating socket. | 2022-12-07 14:37:04.726
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:37:04.726
DTC Client socket (2) | Connecting to IP: 142.215.18.107. | 2022-12-07 14:37:04.726
Delaying start of download for ESZ2.CME. | 2022-12-07 14:37:04.757
SC Data - All Services | Network connection to server complete. | 2022-12-07 14:37:04.757
SC Data - All Services | Starting socket receive thread. | 2022-12-07 14:37:04.757
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 14:37:04.757
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 14:37:04.849
SC Data - All Services | Sending logon request message. | 2022-12-07 14:37:04.849
SC Data - All Services | Received logon response. | 2022-12-07 14:37:05.536
SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 14:37:05.536
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:37:05.536
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-12-07 14:37:05.536
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 14:37:05.536
DTC Client socket (2) | CloseSocket call. | 2022-12-07 14:37:05.536
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:37:05.536
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-12-07 14:37:05.536
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:37:05.536
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-07 14:37:05.568
DTC Client socket (2) | Closed. | 2022-12-07 14:37:05.568
Requesting market depth updates for: ESZ2.CME if supported. | 2022-12-07 14:37:09.473
Separate subscription for market depth updates not supported. ESZ2.CME | 2022-12-07 14:37:09.473
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2022-12-07 14:37:16.332
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2022-12-07 14:37:16.332
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2022-12-07 14:37:16.332
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2022-12-07 14:37:16.430
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2022-12-07 14:37:16.431
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-07 14:37:16.431
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2022-12-07 14:37:16.431
File >> Disconnect selected. | 2022-12-07 14:37:31.101
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-12-07 14:37:31.110
DTC Client socket (1) | CloseSocket call. | 2022-12-07 14:37:31.110
DTC Client socket (1) | Max send buffers used during socket life: 3 | 2022-12-07 14:37:31.110
DTC Client socket (1) | Max send buffer size during socket life: 1325 | 2022-12-07 14:37:31.110
DTC Client socket (0) | CloseSocket call. | 2022-12-07 14:37:31.110
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:37:31.110
Rithmic Direct - DTC | Disconnected. | 2022-12-07 14:37:31.110
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:37:31.110
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-12-07 14:37:31.137
DTC Client socket (1) | Closed. | 2022-12-07 14:37:31.137
HD Request # 29 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: cme | 2022-12-07 14:37:32.096
HD Request # 29 | Download start date-time: 2022-12-07 14:21:48.000000. File last date-time: 2022-12-07 14:21:48.095000 | 2022-12-07 14:37:32.097
HD Request # 29 | Using server: ds26.sierracharts.com port 10150 | 2022-12-07 14:37:32.097
Socket (1) | Creating socket. | 2022-12-07 14:37:32.098
Socket (1) | New receive buffer size: 5242880 | 2022-12-07 14:37:32.098
Socket (1) | Connecting to IP: 142.215.18.107. | 2022-12-07 14:37:32.098
HD Request # 29 | Setting DTC encoding to Binary VLS | 2022-12-07 14:37:32.158
HD Request # 29 | Sending historical data logon request message. | 2022-12-07 14:37:32.158
HD Request # 29 | Requesting Intraday data. Start date-time: 2022-12-07 14:21:48. Record interval: 1. Symbol: ESZ22 | 2022-12-07 14:37:32.706
HD Request # 29 | Decompressing data. | 2022-12-07 14:37:32.733
HD Request # 29 | Receiving Intraday data for ESZ2.CME starting at 2022-12-07 14:21:48.095000 | 2022-12-07 14:37:32.795
Socket (1) | CloseSocket call. | 2022-12-07 14:37:32.799
Historical data download thread signaled to stop. | 2022-12-07 14:37:32.799
Socket (1) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:37:32.799
HD Request # 29 | Timestamp of first Intraday data file record written: 2022-12-07 14:21:48.095000. | 2022-12-07 14:37:32.800
HD Request # 29 | Received 903 Intraday data records from 2022-12-07 14:21:48.095000 to 2022-12-07 14:37:30.000000 (15.7 minutes) and wrote 903 records for ESZ2.CME | 2022-12-07 14:37:32.800
HD Request # 29 | Completion time: 0s. | 2022-12-07 14:37:32.801
HD Request # 29 | Intraday data download complete for ESZ2.CME. Unique request ID: 29 | 2022-12-07 14:37:32.801
Removing historical data download ID 29. | 2022-12-07 14:37:32.801
HD Request # 29 | Enabling Intraday chart updating for symbol. | 2022-12-07 14:37:32.801

Triggering next historical data download in queue. | 2022-12-07 14:37:32.801
Historical data for ESZ2.CME is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2022-12-07 14:37:32.801
No download requests in the queue to start downloads for. | 2022-12-07 14:37:32.801
Socket (1) | Socket gracefully closed by remote side. | 2022-12-07 14:37:32.823
Socket (1) | Closed. | 2022-12-07 14:37:32.823
Chart #8 has tagged chart #11 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
Chart #8 has tagged chart #13 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
Chart #8 has tagged chart #15 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
Chart #8 has tagged chart #3 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
Chart #8 has tagged chart #7 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
Chart #8 has tagged chart #9 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:37:33.240
ESZ2.CME [CV][M] 15 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.404
ESZ2.CME [CV][M] 1 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.425
ESZ2.CME [CV][M] 3000 Volume #11 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.468
ESZ2.CME [CV][M] 1 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.481
ESZ2.CME [CV][M] 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.518
ESZ2.CME [CV][M] 30 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:37:33.545

Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated | 2022-12-07 14:37:35.901
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 | 2022-12-07 14:37:35.905
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-12-07 14:37:35.905
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-12-07 14:37:35.905
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-12-07 14:37:35.905
Rithmic Direct - DTC | Network connection to server complete. | 2022-12-07 14:37:35.944
Rithmic Direct - DTC | Starting socket receive thread. | 2022-12-07 14:37:35.944
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-12-07 14:37:35.944
Rithmic Direct - DTC | Sending logon request message. | 2022-12-07 14:37:35.944
Rithmic Direct - DTC | Received logon response. | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Server Name: . | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Successfully connected. | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Trading is supported. | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | OCO Orders supported. | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-12-07 14:37:36.043
Rithmic Direct - DTC | Connected to server complete. | 2022-12-07 14:37:36.043
Triggering next historical data download in queue. | 2022-12-07 14:37:36.048
Triggering next historical data download in queue. | 2022-12-07 14:37:36.048
Triggering next historical data download in queue. | 2022-12-07 14:37:36.048
Triggering next historical data download in queue. | 2022-12-07 14:37:36.048
Updated verified funded futures trading account ending date to: 2023-01-06 14:37:36 | 2022-12-07 14:37:36.048
No download requests in the queue to start downloads for. | 2022-12-07 14:37:36.056
No download requests in the queue to start downloads for. | 2022-12-07 14:37:36.056
No download requests in the queue to start downloads for. | 2022-12-07 14:37:36.056
No download requests in the queue to start downloads for. | 2022-12-07 14:37:36.056
Updated verified funded futures trading account ending date to: 2023-01-06 14:37:36 | 2022-12-07 14:37:36.116
Mapping ESZ2.CME to ESZ22. Service code: cme | 2022-12-07 14:37:36.344
Using symbol data fast lookup vector | 2022-12-07 14:37:36.344
SC Data - All Services | Starting real-time market data updates for: ESZ2.CME (ESZ22). ID: 1 Service code: cme | 2022-12-07 14:37:36.344
SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2022-12-07 14:37:36.344
SC Data - All Services | Requesting security definition data for: ESZ2.CME (ESZ22). ID: 1 | 2022-12-07 14:37:36.345
Added historical Intraday data request for ESZ2.CME to the queue. | 2022-12-07 14:37:36.345
Intraday data recording state for symbol ESZ2.CME is set to download 'Pending'. | 2022-12-07 14:37:36.345
Triggering next historical data download in queue. | 2022-12-07 14:37:36.345
DTC Client socket (2) | Creating socket. | 2022-12-07 14:37:36.346
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:37:36.346
DTC Client socket (2) | Connecting to IP: 216.1.90.129. | 2022-12-07 14:37:36.346
Delaying start of download for ESZ2.CME. | 2022-12-07 14:37:36.380
SC Data - All Services | Network connection to server complete. | 2022-12-07 14:37:36.380
SC Data - All Services | Starting socket receive thread. | 2022-12-07 14:37:36.380
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 14:37:36.380
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 14:37:36.462
SC Data - All Services | Sending logon request message. | 2022-12-07 14:37:36.462
SC Data - All Services | Received logon response. | 2022-12-07 14:37:37.270
SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 14:37:37.270
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:37:37.270
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-12-07 14:37:37.270
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 14:37:37.270
DTC Client socket (2) | CloseSocket call. | 2022-12-07 14:37:37.271
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:37:37.271
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-12-07 14:37:37.271
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:37:37.272
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-07 14:37:37.313
DTC Client socket (2) | Closed. | 2022-12-07 14:37:37.313
Requesting market depth updates for: ESZ2.CME if supported. | 2022-12-07 14:37:41.043
Separate subscription for market depth updates not supported. ESZ2.CME | 2022-12-07 14:37:41.043
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Creating socket. Using TLS 1.2. | 2022-12-07 14:37:56.046
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | New receive buffer size: 32768 | 2022-12-07 14:37:56.046
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Connecting to IP: 38.79.0.89. | 2022-12-07 14:37:56.046
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Socket gracefully closed by remote side. | 2022-12-07 14:37:56.123
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | CloseSocket call. | 2022-12-07 14:37:56.124
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-12-07 14:37:56.124
HTTPS connection ID:4 to www.rithmic.com:443 for request ID:4 (2) | Closed. | 2022-12-07 14:37:56.124
HD Request # 30 | Downloading Intraday chart data for ESZ2.CME to the file ESZ2.CME.scid. Service: cme | 2022-12-07 14:38:07.214
HD Request # 30 | Download start date-time: 2022-12-07 14:37:30.000000. File last date-time: 2022-12-07 14:37:30.000000 | 2022-12-07 14:38:07.215
HD Request # 30 | Using server: ds21.sierracharts.com port 10149 | 2022-12-07 14:38:07.215
Socket (2) | Creating socket. | 2022-12-07 14:38:07.215
Socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:38:07.215
Socket (2) | Connecting to IP: 216.1.90.129. | 2022-12-07 14:38:07.215
HD Request # 30 | Setting DTC encoding to Binary VLS | 2022-12-07 14:38:07.283
HD Request # 30 | Sending historical data logon request message. | 2022-12-07 14:38:07.283
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-12-07 14:38:07.438
DTC Client socket (3) | Creating socket. | 2022-12-07 14:38:07.438
DTC Client socket (3) | New receive buffer size: 5242880 | 2022-12-07 14:38:07.438
DTC Client socket (3) | Connecting to IP: 142.215.18.103. | 2022-12-07 14:38:07.438
SC Data - All Services | Network connection to server complete. | 2022-12-07 14:38:07.476
SC Data - All Services | Starting socket receive thread. | 2022-12-07 14:38:07.476
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 14:38:07.476
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 14:38:07.566
SC Data - All Services | Sending logon request message. | 2022-12-07 14:38:07.566
HD Request # 30 | Requesting Intraday data. Start date-time: 2022-12-07 14:37:30. Record interval: 1. Symbol: ESZ22 | 2022-12-07 14:38:07.890
HD Request # 30 | Decompressing data. | 2022-12-07 14:38:08.013
HD Request # 30 | Receiving Intraday data for ESZ2.CME starting at 2022-12-07 14:37:30.000000 | 2022-12-07 14:38:08.014
Socket (2) | CloseSocket call. | 2022-12-07 14:38:08.014
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:38:08.014
Historical data download thread signaled to stop. | 2022-12-07 14:38:08.017
HD Request # 30 | Timestamp of first Intraday data file record written: 2022-12-07 14:37:30.000000. | 2022-12-07 14:38:08.017
HD Request # 30 | Received 35 Intraday data records from 2022-12-07 14:37:30.000000 to 2022-12-07 14:38:04.004000 (34.0 seconds) and wrote 35 records for ESZ2.CME | 2022-12-07 14:38:08.017
HD Request # 30 | Add time&sales data | Remembered last file record date-time: 2022-12-07 14:38:04.004000 | 2022-12-07 14:38:08.017
HD Request # 30 | Completion time: 1s. | 2022-12-07 14:38:08.017
HD Request # 30 | Intraday data download complete for ESZ2.CME. Unique request ID: 30 | 2022-12-07 14:38:08.017
Removing historical data download ID 30. | 2022-12-07 14:38:08.017
Real-time Intraday chart data file updates started for ESZ2.CME | 2022-12-07 14:38:08.017
Opened cached Intraday file: C:\SierraChart\Data\ESZ2.CME.scid. Thread ID: 16800 | 2022-12-07 14:38:08.018
Intraday chart data file opened for ESZ2.CME | 2022-12-07 14:38:08.018
HD Request # 30 | Enabling Intraday chart updating for symbol. | 2022-12-07 14:38:08.018

Triggering next historical data download in queue. | 2022-12-07 14:38:08.018
No download requests in the queue to start downloads for. | 2022-12-07 14:38:08.018
Socket (2) | Socket gracefully closed by remote side. | 2022-12-07 14:38:08.081
Socket (2) | Closed. | 2022-12-07 14:38:08.081
SC Data - All Services | Received logon response. | 2022-12-07 14:38:08.292
SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 14:38:08.292
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:38:08.292
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-12-07 14:38:08.292
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 14:38:08.292
DTC Client socket (3) | CloseSocket call. | 2022-12-07 14:38:08.292
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:38:08.292
SC Data - All Services | Data feed disconnected. Will reconnect in 30 seconds. | 2022-12-07 14:38:08.292
DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:38:08.292
DTC Client socket (3) | Socket gracefully closed by remote side. | 2022-12-07 14:38:08.349
DTC Client socket (3) | Closed. | 2022-12-07 14:38:08.349
Chart #8 has tagged chart #11 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
Chart #8 has tagged chart #13 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
Chart #8 has tagged chart #15 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
Chart #8 has tagged chart #3 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
Chart #8 has tagged chart #7 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
Chart #8 has tagged chart #9 for full recalculation. Chartbook: ES.Cht | 2022-12-07 14:38:08.446
ESZ2.CME [CV][M] 15 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.560
ESZ2.CME [CV][M] 1 Min #9 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.578
ESZ2.CME [CV][M] 3000 Volume #11 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.619
ESZ2.CME [CV][M] 1 Min #15 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.887
ESZ2.CME [CV][M] 5 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.924
ESZ2.CME [CV][M] 30 Min #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.Cht | 2022-12-07 14:38:08.949
SC Data - All Services | Connecting to the server ds13.sierracharts.com. Port 10048 | 2022-12-07 14:38:38.304
DTC Client socket (2) | Creating socket. | 2022-12-07 14:38:38.305
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:38:38.305
DTC Client socket (2) | Connecting to IP: 162.251.232.237. | 2022-12-07 14:38:38.305
SC Data - All Services | Network connection to server complete. | 2022-12-07 14:38:38.379
SC Data - All Services | Starting socket receive thread. | 2022-12-07 14:38:38.379
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-12-07 14:38:38.379
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-12-07 14:38:38.462
SC Data - All Services | Sending logon request message. | 2022-12-07 14:38:38.462
SC Data - All Services | Received logon response. | 2022-12-07 14:38:38.539
SC Data - All Services | Server Name: RealTime Server. | 2022-12-07 14:38:38.539
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-12-07 14:38:38.539
SC Data - All Services | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. | 2022-12-07 14:38:38.539
SC Data - All Services | Waiting for socket receive thread to end | 2022-12-07 14:38:38.539
DTC Client socket (2) | CloseSocket call. | 2022-12-07 14:38:38.540
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:38:38.540
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 14:38:38.540
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-12-07 14:38:38.540
DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-12-07 14:38:38.610
DTC Client socket (2) | Closed. | 2022-12-07 14:38:38.610
SC Data - All Services | Connecting to the server ds28.sierracharts.com. Port 443 | 2022-12-07 14:38:40.554
DTC Client socket (2) | Creating socket. | 2022-12-07 14:38:40.993
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:38:40.993
DTC Client socket (2) | Connecting to IP: 142.215.18.126. | 2022-12-07 14:38:40.993
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2022-12-07 14:39:02.025 *
DTC Client socket (2) | CloseSocket call. | 2022-12-07 14:39:02.025
DTC Client socket (0) | CloseSocket call. | 2022-12-07 14:39:02.025
SC Data - All Services | Disconnected from the server. | 2022-12-07 14:39:02.025
DTC Client socket (2) | Closed. | 2022-12-07 14:39:02.025
SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2022-12-07 14:39:02.025
SC Data - All Services | Connecting to the server ds28-2.sierracharts.com. Port 443 | 2022-12-07 14:39:04.041
DTC Client socket (2) | Creating socket. | 2022-12-07 14:39:04.463
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-12-07 14:39:04.463
DTC Client socket (2) | Connecting to IP: 142.215.18.125. | 2022-12-07 14:39:04.463
[2022-12-07 15:03:20]
L2Ltrades - Posts: 42
Also just a follow up information. I rebooted the system, the issue persists at my home, work or any other place. The firewall does not seem like an issue since it has been almost a year and nothing has changed for it to suddenly stop the connection. Hopefully this helps. I have uninstalled and installed the software couple of time since last night.

Regards,
[2022-12-07 17:44:33]
John - SC Support - Posts: 30444
The main issue is the following from your log:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2

You are connected to the Denali feed from more than 1 computer. The exchanges do not allow this unless you pay an additional exchange fee to allow 2 systems to connect at the same time. Refer to the following:
Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously

You do also have the following:
DTC Client socket (2) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

But this could have been just a one time incident where there was a routing issue. But, refer to the following regarding this error:
Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem

--

Finally - note that you do not need to reinstall Sierra Chart for any issue. Just wait until we can get you the answer through this support board.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
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