Support Board

Date/Time: Mon, 29 Apr 2024 12:11:53 +0000

Post From: Sierra charts will not update

[2022-12-07 17:44:33] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
The main issue is the following from your log: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 You are connected to the Denali feed from more than 1 computer. The exchanges do not allow this unless you pay an additional exchange fee to allow 2 systems to connect at the same time. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously You do also have the following: DTC Client socket (2) \| Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. But this could have been just a one time incident where there was a routing issue. But, refer to the following regarding this error: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem -- Finally - note that you do not need to reinstall Sierra Chart for any issue. Just wait until we can get you the answer through this support board. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing