Home >> Support Board

Support Board

Date/Time: Thu, 25 Apr 2024 22:40:30 +0000

How to Post a Message for Support

Slow Order Execution / Incorrect Positions shown (IKBR)

View Count: 598

[2022-09-27 16:58:21] #1 [Go To First Post]
User1967 - Posts: 34
I have been using my Interactive Brokers account with Sierra Chart for years. Currently, I have am using it with Denali Data Feed (Package 11 without the exchange agreements in place). Recently, I am having very slow order execution issues (sometimes it is 15 sec - 1 min delays) to get even a market order filled. Also, when an order is executed (especially if a position is closed) then the wrong position size keeps appearing in the Trade Window. Please advise how to solve these problems as we can't use Sierra Chart with IBKR. Note: I have not executed the Exchange Agreements (CME, CBOT) at the moment. Should we first initiate these agreements ? Regards

[2022-09-27 17:12:27] #2 [Go To First Post]
John - SC Support - Posts: 31131
The first thing to note is that you are NOT getting any real-time data from us. You are either getting real-time data from IB, or you are getting delayed data from us. We do not know which is the case unless we could see an image of a chart. If you are wanting real-time data from us, then you need to complete the agreements and activate the exchange(s) for which you want the real-time data. Follow the instructions at the following link to get this setup: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges As to the slow executions, if you are using our Delayed Data, then that could explain it, but it would depend on how you are entering the orders. The first thing, though, is to ensure you are getting real-time data from whatever source you are wanting to use. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-28 13:40:03] #3 [Go To First Post]
User1967 - Posts: 34
I have enacted the CME Exchange Agreements and the Denali Data Feed is active. A screenshot is also attached. The problem still persists and there is a delay b/w the order placed and execution even if it is a market order. In addition, if a position is closed it still appears in the Trade Window which updates after a while (a minute or so). Please check and advise. Regards


SierraChart 1.jpg / V - Attached On 2022-09-28 13:39:38 UTC - Size: 571.49 KB - 78 views

[2022-09-28 14:08:01] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14090
We need to be very clear here. We can only help you with Sierra Chart provided market data. We cannot help you with any trading issues or delays with Interactive Brokers. We have disclosed the problems for years with Interactive Brokers. We just simply cannot provide any help in this area. There is nothing we can do anyway. We are not going to check anything. We know there are problems. And that is your issue if you decide to use Interactive Brokers. If you are trading the CME Group of markets, there should be no reason at all to be using Interactive Brokers and you should be using Teton order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-28 14:27:03] #5 [Go To First Post]
Stage 5 Trading - Posts: 152
Hello Trader, Stage 5 Trading is a bespoke brokerage firm that offers tailer made solutions to fit our traders needs and help them reach their goals. We do this with discount commissions as well. Stage 5 takes great pride in helping traders transition as seamlessly as possible. Personally, I believe the best solution would be to switch to Sierra Teton Order Routing with Denali for real time and historical data. This is all maintained by Sierra directly, which I feel provides great benefits to traders as Sierra can focus on enhancements instead of maintenance of other third party order routing feeds. In addition, I feel it is the best overall quality and value for traders. You can open an account for as little as $100 and you will receive $0.20 per side commissions on the micros and $0.45 commissions on non micros plus exchange and regulatory fees. We also have competitive/flexible intraday margins. Please feel free to contact us and we will gladly assist you with any questions you may have and/or the process of transitioning your account and hopefully helping you improve your current trading solution. If you have questions or would like to speak to an assigned personal broker for details, please call us at 1-312-896-9897 or 1-800-258-6675. You can email us at sierrachart@s5trading.com and can also contact us here: https://stage5trading.com/contact/ If you are ready to move to the Teton Order Routing solution right away, we invite you to complete an application by clicking the blue button at the top of the https://stage5trading.com/ page that says Introducing Sierra Chart Teton Order Routing - Click Here to Open an account Thank you, Anthony Giacomin Stage 5 Trading Trading derivatives carries a high degree of risk, and may not be suitable for all investors. Past performance is not necessarily indicative of future results.

To post a message in this thread, you need to log in with your Sierra Chart account: