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Date/Time: Thu, 01 Dec 2022 00:09:36 +0000



I want to use denali data but place orders on IB

View Count: 261

[2022-09-19 18:38:22]
Tamer Ibrahem - Posts: 16
Subject updated from 'totally lost' to 'I want to use denali data but place orders on IB'
--------------------------------------------------------------------------------

Hi, I was using Denali data with the help of of your colleague Raymond but I've noticed that the drop down on the Dom only has sim1 and my account with IB which was the main purpose to get SC is not there, so I went through the documentation to link them and now I can see my IB account but to do that I had to switch the Data/service settings on the global settings from SC to IB, so does that mean I'm using IB now as my data provider? and can't I just use your data but the orders would be placed on IB.

Thanks in advance for your prompt reply.
[2022-09-19 20:04:14]
Sierra_Chart Engineering - Posts: 5388
so does that mean I'm using IB now as my data provider?
No. However, be sure to follow through the instructions here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-19 20:22:19]
Tamer Ibrahem - Posts: 16
Hi,
Sorry to bother you again but I couldn't link IB to SC properly it seems when ever I place and order I get this error message,
So would you plz help me connecting my IB account to your SC platform , maybe it's too complicated or I'm getting old or maybe because English is not my first language. all I want is to have your Denali data and when I sell or buy the order goes through IB, I've failed to do that since last Wednesday, so I'd really appreciate if someone could help me with the issue to start trading I'm still using IB TWS and done nothing with SC plz help.
[2022-09-20 14:48:56]
John - SC Support - Posts: 20209
What is the error message that you are getting?

Also, if you have not already done so, then follow the instructions at the following link for how to setup your Sierra Chart to work with Interactive Brokers:
Interactive Brokers Trading Service: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-20 20:44:56]
Tamer Ibrahem - Posts: 16
I still didn't place an order to your platform due to failing to connect it to IB account, it's been a week unfortunately and you keep referring me to the documents that already failed to solve the problem, all I need is a remote help for 5 minutes to make it work, if not can I please cancel the subscription and have a refund, thanks.
[2022-09-20 21:22:08]
John - SC Support - Posts: 20209
We need some additional information in order to be able to help you. In particular, if you have gone through the setup instructions to connect your Sierra Chart to IB, then what error are you now receiving? What does it state?

Offhand, it looks like you have made a good connection to IB. Therefore, if you are having an issue, we do not think it is related to this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-20 21:23:05
[2022-09-21 15:47:45]
Tamer Ibrahem - Posts: 16
Reading Internal Order ID file. | 2022-09-21 13:09:25.697
Reading Trade Orders file. | 2022-09-21 13:09:25.745
Reading Trade Positions file. | 2022-09-21 13:09:25.751
Reading Trade Account Data files. | 2022-09-21 13:09:25.755
Software version: 2438 64-bit | 2022-09-21 13:09:25.785
Primary Thread ID: 26860 | 2022-09-21 13:09:25.785
Usage end date: 2023-04-03 | 2022-09-21 13:09:25.785
Enabled for: Advanced Features 2. | 2022-09-21 13:09:25.785
Enabled for: Sierra Chart Historical Data Service. | 2022-09-21 13:09:25.785
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-21 13:09:25.785
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-21 13:09:25.785
Enabled for exchange2: CME (Trading Account Required) | 2022-09-21 13:09:25.785
Enabled for exchange2: CBOT (Trading Account Required) | 2022-09-21 13:09:25.785
Enabled for exchange2: COMEX (Trading Account Required) | 2022-09-21 13:09:25.785
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-09-21 13:09:25.785
Enabled for exchange2: fairx_exchange.data | 2022-09-21 13:09:25.785
Enabled for exchange2: NASDAQ US stock data | 2022-09-21 13:09:25.785
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-21 13:09:25.785
Current selected Data/Trading service: SC Data - All Services | 2022-09-21 13:09:25.785
Custom symbol settings values: enabled | 2022-09-21 13:09:25.785
Chart Update Interval: 500 | 2022-09-21 13:09:25.785
Intraday Data Storage Time Unit: 0 | 2022-09-21 13:09:25.785
Time Zone: +00:00:00 (UTC+00) | 2022-09-21 13:09:25.785
2022-09-21 13:09:25 Local computer time in UTC | 2022-09-21 13:09:25.785
2022-09-21 13:09:25 Local computer time in SC Time Zone | 2022-09-21 13:09:25.785
2022-09-21 13:09:19 Server time in UTC | 2022-09-21 13:09:25.785
Local computer UTC time and Server UTC time difference: 6 seconds. | 2022-09-21 13:09:25.785
Notice: Your computer's clock is off by 6 seconds. For help with this, press the 'Send for Analysis' button. | 2022-09-21 13:09:25.785
Program path: C:\SierraChart\ | 2022-09-21 13:09:25.785
Data Files path: C:\SierraChart\Data\ | 2022-09-21 13:09:25.785
OS Version Number: 10.0 | 2022-09-21 13:09:25.785
Locale Setting: C | 2022-09-21 13:09:25.785
DLLs: UserContributedStudies_64.dll | 2022-09-21 13:09:25.786
Allowed protected custom studies: | 2022-09-21 13:09:25.786
Crash reporter started: true | 2022-09-21 13:09:25.786

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2022-09-21 13:09:25.805
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-21 13:09:25.875
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-21 13:09:25.995
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-21 13:09:25.995
Received 5 login tokens. | 2022-09-21 13:09:26.193
Symbol settings MD5 received. Request ID: 1. | 2022-09-21 13:09:27.695
Symbol settings are up-to-date for scdataallservices. | 2022-09-21 13:09:27.695
Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2022-09-21 13:09:30.384

SC Data - All Services | Connected to server complete. | 2022-09-21 13:09:32.371
Triggering next historical data download in queue. | 2022-09-21 13:09:32.372
Triggering next historical data download in queue. | 2022-09-21 13:09:32.372
Triggering next historical data download in queue. | 2022-09-21 13:09:32.372
Triggering next historical data download in queue. | 2022-09-21 13:09:32.372
No download requests in the queue to start downloads for. | 2022-09-21 13:09:32.380
No download requests in the queue to start downloads for. | 2022-09-21 13:09:32.380
No download requests in the queue to start downloads for. | 2022-09-21 13:09:32.380
No download requests in the queue to start downloads for. | 2022-09-21 13:09:32.380
SC Data - All Services | Disconnected. | 2022-09-21 13:09:53.621
SC Data - All Services | Disconnected. | 2022-09-21 13:09:53.814
Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 2. | 2022-09-21 13:09:53.819
Current selected Data/Trading service: Interactive Brokers | 2022-09-21 13:09:53.819
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:09:53.852
Symbol settings MD5 received. Request ID: 2. | 2022-09-21 13:09:55.738
Requested symbol settings for service code interactive_brokers.trading. Request ID: 3. | 2022-09-21 13:09:55.738

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:09:55.847
IB TWS socket (3) | Creating socket. | 2022-09-21 13:09:55.847
IB TWS socket (3) | New receive buffer size: 5242880 | 2022-09-21 13:09:55.847
IB TWS socket (3) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:09:55.847
IB TWS socket (3) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:09:57.868 *
IB TWS socket (3) | CloseSocket call. | 2022-09-21 13:09:57.868
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:09:57.868 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:09:57.868 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:09:57.868
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:09:57.868
IB TWS socket (3) | Closed. | 2022-09-21 13:09:57.868
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:09:57.896
Interactive Brokers | Disconnected. | 2022-09-21 13:09:57.896
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:09:57.896
Symbol settings received. Request ID: 3. | 2022-09-21 13:09:58.517

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:09:59.887
IB TWS socket (1) | Creating socket. | 2022-09-21 13:09:59.887
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:09:59.887
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:09:59.887
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:01.946 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:01.946
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:01.946 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:01.946 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:01.946
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:01.946
IB TWS socket (1) | Closed. | 2022-09-21 13:10:01.946
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:01.962
Interactive Brokers | Disconnected. | 2022-09-21 13:10:01.962
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:01.962

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:03.963
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:03.963
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:03.963
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:03.963
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:06.003 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:06.004
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:06.004 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:06.004 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:06.004
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:06.004
IB TWS socket (1) | Closed. | 2022-09-21 13:10:06.004
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:06.018
Interactive Brokers | Disconnected. | 2022-09-21 13:10:06.018
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:06.018

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:08.014
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:08.014
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:08.014
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:08.014
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:10.061 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:10.062
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:10.062 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:10.062 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:10.062
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:10.062
IB TWS socket (1) | Closed. | 2022-09-21 13:10:10.062
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:10.077
Interactive Brokers | Disconnected. | 2022-09-21 13:10:10.077
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:10.077

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:12.076
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:12.076
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:12.076
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:12.076
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:14.113 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:14.113
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:14.113 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:14.113 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:14.113
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:14.113
IB TWS socket (1) | Closed. | 2022-09-21 13:10:14.113
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:14.129
Interactive Brokers | Disconnected. | 2022-09-21 13:10:14.129
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:14.129

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:16.129
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:16.130
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:16.130
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:16.130
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:18.167 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:18.167
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:18.167 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:18.167 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:18.167
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:18.167
IB TWS socket (1) | Closed. | 2022-09-21 13:10:18.167
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:18.183
Interactive Brokers | Disconnected. | 2022-09-21 13:10:18.183
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:18.183

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:20.211
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:20.211
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:20.211
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:20.211
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:22.266 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:22.266
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:22.266 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:22.266 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:22.266
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:22.266
IB TWS socket (1) | Closed. | 2022-09-21 13:10:22.266
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:22.281
Interactive Brokers | Disconnected. | 2022-09-21 13:10:22.281
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:22.281

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:24.289
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:24.289
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:24.289
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:24.289
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:26.569 *
IB TWS socket (1) | CloseSocket call. | 2022-09-21 13:10:26.569
Interactive Brokers | Failed to connect to the data and trade server. | 2022-09-21 13:10:26.569 *
Note: Is the Interactive Brokers TWS software running and is it enabled for socket clients? | 2022-09-21 13:10:26.569 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2022-09-21 13:10:26.569
Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:26.569
IB TWS socket (1) | Closed. | 2022-09-21 13:10:26.569
IB TWS socket (0) | CloseSocket call. | 2022-09-21 13:10:26.584
Interactive Brokers | Disconnected. | 2022-09-21 13:10:26.584
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2022-09-21 13:10:26.584

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:10:28.578
IB TWS socket (1) | Creating socket. | 2022-09-21 13:10:28.578
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:10:28.578
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:10:28.578
IB TWS socket (1) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2022-09-21 13:10:30.629 *
[2022-09-21 15:48:48]
Tamer Ibrahem - Posts: 16
Reading Internal Order ID file. | 2022-09-21 13:26:21.000
Reading Trade Orders file. | 2022-09-21 13:26:21.065
Reading Trade Positions file. | 2022-09-21 13:26:21.066
Reading Trade Account Data files. | 2022-09-21 13:26:21.066
Software version: 2438 64-bit | 2022-09-21 13:26:21.083
Primary Thread ID: 30600 | 2022-09-21 13:26:21.083
Usage end date: 2023-04-03 | 2022-09-21 13:26:21.083
Enabled for: Advanced Features 2. | 2022-09-21 13:26:21.083
Enabled for: Sierra Chart Historical Data Service. | 2022-09-21 13:26:21.083
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-21 13:26:21.083
Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-21 13:26:21.083
Enabled for exchange2: CME (Trading Account Required) | 2022-09-21 13:26:21.083
Enabled for exchange2: CBOT (Trading Account Required) | 2022-09-21 13:26:21.083
Enabled for exchange2: COMEX (Trading Account Required) | 2022-09-21 13:26:21.083
Enabled for exchange2: NYMEX (Trading Account Required) | 2022-09-21 13:26:21.083
Enabled for exchange2: fairx_exchange.data | 2022-09-21 13:26:21.083
Enabled for exchange2: NASDAQ US stock data | 2022-09-21 13:26:21.083
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-21 13:26:21.083
Current selected Data/Trading service: Interactive Brokers | 2022-09-21 13:26:21.083
Custom symbol settings values: enabled | 2022-09-21 13:26:21.083
Chart Update Interval: 500 | 2022-09-21 13:26:21.083
Intraday Data Storage Time Unit: 0 | 2022-09-21 13:26:21.083
Time Zone: +00:00:00 (UTC+00) | 2022-09-21 13:26:21.083
2022-09-21 13:26:21 Local computer time in UTC | 2022-09-21 13:26:21.083
2022-09-21 13:26:21 Local computer time in SC Time Zone | 2022-09-21 13:26:21.083
2022-09-21 13:26:14 Server time in UTC | 2022-09-21 13:26:21.083
Local computer UTC time and Server UTC time difference: 6 seconds. | 2022-09-21 13:26:21.083
Notice: Your computer's clock is off by 6 seconds. For help with this, press the 'Send for Analysis' button. | 2022-09-21 13:26:21.083
Program path: C:\SierraChart\ | 2022-09-21 13:26:21.083
Data Files path: C:\SierraChart\Data\ | 2022-09-21 13:26:21.083
OS Version Number: 10.0 | 2022-09-21 13:26:21.083
Locale Setting: C | 2022-09-21 13:26:21.083
DLLs: UserContributedStudies_64.dll | 2022-09-21 13:26:21.083
Allowed protected custom studies: | 2022-09-21 13:26:21.083
Crash reporter started: true | 2022-09-21 13:26:21.083

Checking for new symbol settings. Requested symbol settings MD5 for service code interactive_brokers.trading. Request ID: 1. | 2022-09-21 13:26:21.107
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2022-09-21 13:26:21.188
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2022-09-21 13:26:21.308
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2022-09-21 13:26:21.308
Received 5 login tokens. | 2022-09-21 13:26:21.501
Symbol settings MD5 received. Request ID: 1. | 2022-09-21 13:26:23.120
Symbol settings are up-to-date for interactive_brokers.trading. | 2022-09-21 13:26:23.120
Files to Open on Startup | File does not exist: C:\SierraChart\Data\ExampleChartbook.cht | 2022-09-21 13:26:25.701

Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-21 13:26:27.715
IB TWS socket (1) | Creating socket. | 2022-09-21 13:26:27.715
IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-21 13:26:27.715
IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-21 13:26:27.715
Interactive Brokers | Sending API sign: API | 2022-09-21 13:26:28.227
Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2022-09-21 13:26:28.227
Interactive Brokers | TWS server version: 136 | 2022-09-21 13:26:28.235
Interactive Brokers | TWS time: 20220921 15:26:24 EET | 2022-09-21 13:26:28.235
Interactive Brokers | Connected. Sending Start API command. | 2022-09-21 13:26:28.490
Interactive Brokers | Waiting for account information. | 2022-09-21 13:26:28.491
Next valid order ID: 1 | 2022-09-21 13:26:28.493
IB Account information received. | 2022-09-21 13:26:28.493
Interactive Brokers | Received 1 Trade Accounts from TWS. | 2022-09-21 13:26:28.493
Interactive Brokers | Connected to Live account. | 2022-09-21 13:26:28.493
Updated verified funded futures trading account ending date to: 2022-10-21 13:26:28 | 2022-09-21 13:26:28.493
Interactive Brokers | Connected to server complete. | 2022-09-21 13:26:28.493
Triggering next historical data download in queue. | 2022-09-21 13:26:28.493
Triggering next historical data download in queue. | 2022-09-21 13:26:28.493
Triggering next historical data download in queue. | 2022-09-21 13:26:28.493
Triggering next historical data download in queue. | 2022-09-21 13:26:28.493
Updated verified funded futures trading account ending date to: 2022-10-21 13:26:28 | 2022-09-21 13:26:28.504
Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2022-09-21 13:26:28.504
Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. | 2022-09-21 13:26:28.504
No download requests in the queue to start downloads for. | 2022-09-21 13:26:28.504
No download requests in the queue to start downloads for. | 2022-09-21 13:26:28.504
No download requests in the queue to start downloads for. | 2022-09-21 13:26:28.504
No download requests in the queue to start downloads for. | 2022-09-21 13:26:28.504
Next valid order ID: 1 | 2022-09-21 13:26:28.505
Next valid order ID: 1 | 2022-09-21 13:26:28.603
Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U654* | 2022-09-21 13:26:28.739
Interactive Brokers | Received Trade Positions download end message for account U654* | 2022-09-21 13:26:28.745
Interactive Brokers | Begin Trade Positions processing. | 2022-09-21 13:26:28.745
Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2022-09-21 13:26:28.745
MNQ-202212-GLOBEX-USD 10 Min #1 | Reloading chart. | 2022-09-21 13:26:32.861
MNQ-202212-GLOBEX-USD #3 | Reloading chart. | 2022-09-21 13:26:33.056
MNQ-202212-GLOBEX-USD #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-21 13:26:33.057
Cannot import symbols. File does not exist: C:\SierraChart\Data\futures.SymbolList.SymbolList | 2022-09-21 13:26:33.083 *
Using symbol data fast lookup vector | 2022-09-21 13:26:33.084
Interactive Brokers | Starting real-time market data updates for: ZCZ22-CBOT. ID: 1 | 2022-09-21 13:26:33.084
Interactive Brokers | Subscribing to Symbol: ZCZ22, SecurityType: CBOT, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.084
Interactive Brokers | Requesting security definition data for: ZCZ22-CBOT. ID: 1 | 2022-09-21 13:26:33.084
Interactive Brokers | Starting real-time market data updates for: ZSX22-CBOT. ID: 2 | 2022-09-21 13:26:33.084
Interactive Brokers | Subscribing to Symbol: ZSX22, SecurityType: CBOT, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.084
Interactive Brokers | Requesting security definition data for: ZSX22-CBOT. ID: 2 | 2022-09-21 13:26:33.084
Interactive Brokers | Starting real-time market data updates for: ZWZ22-CBOT. ID: 3 | 2022-09-21 13:26:33.085
Interactive Brokers | Subscribing to Symbol: ZWZ22, SecurityType: CBOT, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.085
Interactive Brokers | Requesting security definition data for: ZWZ22-CBOT. ID: 3 | 2022-09-21 13:26:33.085
Interactive Brokers | Starting real-time market data updates for: CLX22-NYMEX. ID: 4 | 2022-09-21 13:26:33.085
Interactive Brokers | Subscribing to Symbol: CLX22, SecurityType: NYMEX, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.085
Interactive Brokers | Requesting security definition data for: CLX22-NYMEX. ID: 4 | 2022-09-21 13:26:33.085
Interactive Brokers | Starting real-time market data updates for: MCLX22-NYMEX. ID: 5 | 2022-09-21 13:26:33.085
Interactive Brokers | Subscribing to Symbol: MCLX22, SecurityType: NYMEX, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.085
Interactive Brokers | Requesting security definition data for: MCLX22-NYMEX. ID: 5 | 2022-09-21 13:26:33.085
Interactive Brokers | Starting real-time market data updates for: ESZ22-CME. ID: 6 | 2022-09-21 13:26:33.085
Interactive Brokers | Subscribing to Symbol: ESZ22, SecurityType: CME, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.085
Interactive Brokers | Requesting security definition data for: ESZ22-CME. ID: 6 | 2022-09-21 13:26:33.085
Interactive Brokers | Starting real-time market data updates for: MESZ22-CME. ID: 7 | 2022-09-21 13:26:33.085
Interactive Brokers | Subscribing to Symbol: MESZ22, SecurityType: CME, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.085
Interactive Brokers | Requesting security definition data for: MESZ22-CME. ID: 7 | 2022-09-21 13:26:33.085
Interactive Brokers | Starting real-time market data updates for: NQZ22-CME. ID: 8 | 2022-09-21 13:26:33.086
Interactive Brokers | Subscribing to Symbol: NQZ22, SecurityType: CME, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.086
Interactive Brokers | Requesting security definition data for: NQZ22-CME. ID: 8 | 2022-09-21 13:26:33.086
Interactive Brokers | Starting real-time market data updates for: MNQZ22-CME. ID: 9 | 2022-09-21 13:26:33.086
Interactive Brokers | Subscribing to Symbol: MNQZ22, SecurityType: CME, Expiration: , Exchange: , Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2022-09-21 13:26:33.086
Interactive Brokers | Requesting security definition data for: MNQZ22-CME. ID: 9 | 2022-09-21 13:26:33.086
Mapping ZC-202212-ECBOT to ZCZ22. Service code: cbot | 2022-09-21 13:26:33.086
SC Data - All Services | Starting real-time market data updates for: ZC-202212-ECBOT (ZCZ22). ID: 10 Service code: cbot | 2022-09-21 13:26:33.086
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 10048 | 2022-09-21 13:26:33.086
SC Data - All Services | Requesting security definition data for: ZC-202212-ECBOT (ZCZ22). ID: 10 | 2022-09-21 13:26:33.088
Mapping ZS-202211-ECBOT to ZSX22. Service code: cbot | 2022-09-21 13:26:33.088
SC Data - All Services | Starting real-time market data updates for: ZS-202211-ECBOT (ZSX22). ID: 11 Service code: cbot | 2022-09-21 13:26:33.089
SC Data - All Services | Requesting security definition data for: ZS-202211-ECBOT (ZSX22). ID: 11 | 2022-09-21 13:26:33.089
Mapping ZW-202212-ECBOT to ZWZ22. Service code: cbot | 2022-09-21 13:26:33.089
SC Data - All Services | Starting real-time market data updates for: ZW-202212-ECBOT (ZWZ22). ID: 12 Service code: cbot | 2022-09-21 13:26:33.089
SC Data - All Services | Requesting security definition data for: ZW-202212-ECBOT (ZWZ22). ID: 12 | 2022-09-21 13:26:33.089
Mapping CL-202211-NYMEX to CLX22. Service code: nymex | 2022-09-21 13:26:33.089
SC Data - All Services | Starting real-time market data updates for: CL-202211-NYMEX (CLX22). ID: 13 Service code: nymex | 2022-09-21 13:26:33.089
SC Data - All Services | Requesting security definition data for: CL-202211-NYMEX (CLX22). ID: 13 | 2022-09-21 13:26:33.089
Mapping MCL-202211-NYMEX-USD to MCLX22. Service code: nymex | 2022-09-21 13:26:33.089
SC Data - All Services | Starting real-time market data updates for: MCL-202211-NYMEX-USD (MCLX22). ID: 14 Service code: nymex | 2022-09-21 13:26:33.089
SC Data - All Services | Requesting security definition data for: MCL-202211-NYMEX-USD (MCLX22). ID: 14 | 2022-09-21 13:26:33.089
Mapping ES-202212-GLOBEX to ESZ22. Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Starting real-time market data updates for: ES-202212-GLOBEX (ESZ22). ID: 15 Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Requesting security definition data for: ES-202212-GLOBEX (ESZ22). ID: 15 | 2022-09-21 13:26:33.090
Mapping MES-202212-GLOBEX-USD to MESZ22. Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Starting real-time market data updates for: MES-202212-GLOBEX-USD (MESZ22). ID: 16 Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Requesting security definition data for: MES-202212-GLOBEX-USD (MESZ22). ID: 16 | 2022-09-21 13:26:33.090
Mapping NQ-202212-GLOBEX to NQZ22. Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Starting real-time market data updates for: NQ-202212-GLOBEX (NQZ22). ID: 17 Service code: cme | 2022-09-21 13:26:33.090
SC Data - All Services | Requesting security definition data for: NQ-202212-GLOBEX (NQZ22). ID: 17 | 2022-09-21 13:26:33.090
DTC Client socket (2) | Creating socket. | 2022-09-21 13:26:33.091
DTC Client socket (2) | New receive buffer size: 5242880 | 2022-09-21 13:26:33.091
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-21 13:26:33.091
Mapping MNQ-202212-GLOBEX-USD to MNQZ22. Service code: cme | 2022-09-21 13:26:33.091
SC Data - All Services | Starting real-time market data updates for: MNQ-202212-GLOBEX-USD (MNQZ22). ID: 18 Service code: cme | 2022-09-21 13:26:33.091
SC Data - All Services | Requesting security definition data for: MNQ-202212-GLOBEX-USD (MNQZ22). ID: 18 | 2022-09-21 13:26:33.091
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 1. Symbol: ZCZ22-CBOT | 2022-09-21 13:26:33.187
SC Data - All Services | Network connection to server complete. | 2022-09-21 13:26:33.262
SC Data - All Services | Starting socket receive thread. | 2022-09-21 13:26:33.262
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-21 13:26:33.262
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 1. Symbol: ZCZ22-CBOT | 2022-09-21 13:26:33.286
Starting DelayedDownloadMonitoringTimer | 2022-09-21 13:26:33.371
Starting HDTimeoutTimer | 2022-09-21 13:26:33.371
Added historical Intraday data request for MNQ-202212-GLOBEX-USD to the queue. | 2022-09-21 13:26:33.371
Intraday data recording state for symbol MNQ-202212-GLOBEX-USD is set to download 'Pending'. | 2022-09-21 13:26:33.371
Triggering next historical data download in queue. | 2022-09-21 13:26:33.372
Delaying start of download for MNQ-202212-GLOBEX-USD. | 2022-09-21 13:26:33.374
SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-21 13:26:33.466
SC Data - All Services | Sending logon request message. | 2022-09-21 13:26:33.466
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 2. Symbol: ZSX22-CBOT | 2022-09-21 13:26:33.485
Requesting market depth updates for: MNQ-202212-GLOBEX-USD if supported. | 2022-09-21 13:26:33.490
Separate subscription for market depth updates not supported. MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:33.490
MNQ-202212-GLOBEX-USD #3 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-21 13:26:33.553
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 2. Symbol: ZSX22-CBOT | 2022-09-21 13:26:33.585
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 3. Symbol: ZWZ22-CBOT | 2022-09-21 13:26:33.787
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 3. Symbol: ZWZ22-CBOT | 2022-09-21 13:26:33.885
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 4. Symbol: CLX22-NYMEX | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 4. Symbol: CLX22-NYMEX | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 5. Symbol: MCLX22-NYMEX | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 5. Symbol: MCLX22-NYMEX | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 6. Symbol: ESZ22-CME | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 6. Symbol: ESZ22-CME | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 7. Symbol: MESZ22-CME | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 7. Symbol: MESZ22-CME | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 8. Symbol: NQZ22-CME | 2022-09-21 13:26:34.085
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 8. Symbol: NQZ22-CME | 2022-09-21 13:26:34.185
Message from IB: Error validating request.-'bW' : cause - Please enter exchange. IB Error Code: 321. Request ID: 9. Symbol: MNQZ22-CME | 2022-09-21 13:26:34.186
Message from IB: Error validating request.-'bQ' : cause - Please enter a valid security type. IB Error Code: 321. Request ID: 9. Symbol: MNQZ22-CME | 2022-09-21 13:26:34.186
SC Data - All Services | Received logon response. | 2022-09-21 13:26:34.280
SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-21 13:26:34.280
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-21 13:26:34.280
SC Data - All Services | Successfully connected. | 2022-09-21 13:26:34.280
SC Data - All Services | Trading is not supported. | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: CL-202211-NYMEX -> CLX22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: ES-202212-GLOBEX -> ESZ22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: MCL-202211-NYMEX-USD -> MCLX22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: MES-202212-GLOBEX-USD -> MESZ22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: MNQ-202212-GLOBEX-USD -> MNQZ22. Market Depth data restarted. | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: NQ-202212-GLOBEX -> NQZ22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: ZC-202212-ECBOT -> ZCZ22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: ZS-202211-ECBOT -> ZSX22 | 2022-09-21 13:26:34.280
SC Data - All Services | Restarting real-time data updates for symbol: ZW-202212-ECBOT -> ZWZ22 | 2022-09-21 13:26:34.280
MNQ-202212-GLOBEX-USD[M] 10 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-09-21 13:26:34.350
SC Data - All Services | Clearing market depth for MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol CL-202211-NYMEX | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol ES-202212-GLOBEX | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol MCL-202211-NYMEX-USD | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol MES-202212-GLOBEX-USD | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol NQ-202212-GLOBEX | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol ZC-202212-ECBOT | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol ZS-202211-ECBOT | 2022-09-21 13:26:34.697
SC Data - All Services | Received security definition for symbol ZW-202212-ECBOT | 2022-09-21 13:26:34.697
HD Request # 1 | Downloading Intraday chart data for MNQ-202212-GLOBEX-USD to the file MNQ-202212-GLOBEX-USD.scid. Service: cme | 2022-09-21 13:26:39.386
HD Request # 1 | Download start date-time: 2022-09-21 13:25:49.000000. File last date-time: 2022-09-21 13:25:49.651001 | 2022-09-21 13:26:39.387
HD Request # 1 | Using server: ds23.sierracharts.com port 10150 | 2022-09-21 13:26:39.387
Socket (3) | Creating socket. | 2022-09-21 13:26:39.387
Socket (3) | New receive buffer size: 5242880 | 2022-09-21 13:26:39.387
Socket (3) | Connecting to IP: 216.1.90.130. | 2022-09-21 13:26:39.387
HD Request # 1 | Setting DTC encoding to Binary VLS | 2022-09-21 13:26:39.746
HD Request # 1 | Sending historical data logon request message. | 2022-09-21 13:26:39.746
HD Request # 1 | Requesting Intraday data. Start date-time: 2022-09-21 13:25:49. Record interval: 0. Symbol: MNQZ22 | 2022-09-21 13:26:40.375
HD Request # 1 | Decompressing data. | 2022-09-21 13:26:40.544
HD Request # 1 | Receiving Intraday data for MNQ-202212-GLOBEX-USD starting at 2022-09-21 13:25:49.130000 | 2022-09-21 13:26:40.551
Socket (3) | CloseSocket call. | 2022-09-21 13:26:40.552
Socket (3) | Shutdown started. Waiting for graceful close. | 2022-09-21 13:26:40.552
Historical data download thread signaled to stop. | 2022-09-21 13:26:40.552
HD Request # 1 | Timestamp of first Intraday data file record written: 2022-09-21 13:25:50.366000. | 2022-09-21 13:26:40.552
HD Request # 1 | Received 787 Intraday data records from 2022-09-21 13:25:49.130000 to 2022-09-21 13:26:34.199000 (45.1 seconds) and wrote 780 records for MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:40.552
HD Request # 1 | Completion time: 1s. | 2022-09-21 13:26:40.553
HD Request # 1 | Intraday data download complete for MNQ-202212-GLOBEX-USD. Unique request ID: 1 | 2022-09-21 13:26:40.553
Removing historical data download ID 1. | 2022-09-21 13:26:40.553
Real-time Intraday chart data file updates started for MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:40.553
Intraday chart data file opened for MNQ-202212-GLOBEX-USD | 2022-09-21 13:26:40.553
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2022-09-21 13:26:40.553

Triggering next historical data download in queue. | 2022-09-21 13:26:40.553
No download requests in the queue to start downloads for. | 2022-09-21 13:26:40.553
Socket (3) | Socket gracefully closed by remote side. | 2022-09-21 13:26:40.722
Socket (3) | Closed. | 2022-09-21 13:26:40.722
Opened cached Intraday file: C:\SierraChart\Data\MNQ-202212-GLOBEX-USD.scid. Thread ID: 8940 | 2022-09-21 13:26:41.212
Saved Chartbook: Trading.cht. Time: 0.0003 seconds. | 2022-09-21 13:26:58.973
Saved Chartbook: Trading.cht. Time: 0.0004 seconds. | 2022-09-21 13:27:00.277
[2022-09-21 15:49:10]
Tamer Ibrahem - Posts: 16
TradeActivity files query time: 0.006088 seconds. Entries: 0. Current queries: 2 | 2022-09-21 13:26:21.061
TradeActivity files query time: 0.006070 seconds. Entries: 724. Current queries: 2 | 2022-09-21 13:26:21.067
Interactive Brokers | Requesting Open orders. | 2022-09-21 13:26:28.739
Interactive Brokers | Sent reqAutoOpenOrders request | 2022-09-21 13:26:28.739
Interactive Brokers | Received Open orders end message. | 2022-09-21 13:26:28.745
TradeActivity files query time: 0.009161 seconds. Entries: 0. Current queries: 1 | 2022-09-21 13:26:28.748
Interactive Brokers | Requesting historical order fills for account U654*. Starting date: 20220918-00:00:00 | 2022-09-21 13:26:28.748
Interactive Brokers | Received 0 historical order fills from TWS. | 2022-09-21 13:26:28.941
TradeActivity files query time: 0.001171 seconds. Entries: 0. Current queries: 1 | 2022-09-21 13:26:33.058
TradeActivity files query time: 0.004521 seconds. Entries: 0. Current queries: 1 | 2022-09-21 13:26:33.558
SC Data - All Services | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 | 2022-09-21 13:26:34.280
SC Data - All Services | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 | 2022-09-21 13:26:34.280
TradeActivity files query time: 0.004219 seconds. Entries: 0. Current queries: 1 | 2022-09-21 13:26:34.354
TradeActivity files query time: 0.003452 seconds. Entries: 3. Current queries: 1 | 2022-09-21 13:27:39.041
TradeActivity files query time: 0.003638 seconds. Entries: 3. Current queries: 1 | 2022-09-21 13:27:39.091
TradeActivity files query time: 0.000601 seconds. Entries: 4. Current queries: 1 | 2022-09-21 13:27:46.657
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 201. Service Order ID: (none). Symbol: ZC-202212-ECBOT. Account: U6547481 | 2022-09-21 13:27:48.037 *
[2022-09-21 15:52:48]
Tamer Ibrahem - Posts: 16
if someone would remote help me for 5 minutes instead going back and forth for a week wouldn't it be easier, seriously what is more problematic for a customer than he can't place an order or make the platform that he paid for work properly, what could be more urgent!?
[2022-09-21 16:32:06]
bradh - Posts: 701
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 201. Service Order ID: (none). Symbol: ZC-202212-ECBOT.

You cannot be in Simulation mode and send trades to the broker.
[2022-09-21 16:39:37]
Tamer Ibrahem - Posts: 16
I switched it to the real account and still getting error messages, what I sent here is an example of different error messages I get, now what are the chances to get my money back I really lost interest in this platform and I want to go back to Ninjatrader, since it's been a week and it seems to hard for some one to help other than this sending posts every day here, so I'd appreciate if someone of the refund team would refund the money to the card and thanks.
[2022-09-21 17:35:39]
John - SC Support - Posts: 20209
We have refunded your Usage Time back to your Services Surplus and put in the request to have the funds returned to your card.

You do still have Usage Time through September 29, 2022 if you want to continue to use Sierra Chart through that time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-21 17:37:44]
Tamer Ibrahem - Posts: 16
plz confirm when its done
[2022-09-21 18:10:32]
User584084 - Posts: 101
I was having the same IB error message today: Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode.

The way I solved it was I opened up and cleared the Trade Activity Log and the Trade Service Log.

Open up the Trade Menu using the Menu Bar. Select 'Clear Trade Simulation Orders and Data' (Right hand side of Trade Menu). You can open up the Trade Activity Log and Trade Service Log from the Trade Menu.

Open the Trade Activity Log and make sure the drop down list shows 'All Accounts'.

Open the Trade Service Log and select Edit and Clear Log to clear the Trade Service Log.

The Trade Menu also has the Trade Orders, Trade Positions and Trade Account Monitor / Balances Window.

Go to the Trade Menu and Uncheck 'Trade Simulation Mode On'.

Then submit your order to IB using the Trade Window.

Let me know if this works.
Date Time Of Last Edit: 2022-09-21 21:01:53
[2022-09-21 18:15:38]
John - SC Support - Posts: 20209
Tamer Ibrahem:

The refund to your card has been processed. Note that it can take up to 10 work days (2 weeks) for the funds to show back on your card.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-21 19:13:32]
Tamer Ibrahem - Posts: 16
User584084

I can't thank you enough. And to support team how hard was that couple of words instead referring me to endless web pages and documents, and I really would like to know an example of a problem that you'd say nope that needs urgent remote assistant, I wasn't asking to change the background colors of my chart , any way thanks again User584084, but I'm going back to NT, spending a week for a simple 5 minutes task is unacceptable.
[2022-09-26 16:04:26]
Sierra_Chart Engineering - Posts: 5388
Regarding post #15, that is completely unnecessary and irrelevant to the issue.

Other than this one simple step:
Go to the Trade Menu and Uncheck 'Trade Simulation Mode On'.

This error message is very simple:
Trade Order Error - Cannot submit non-simulated order when in Trade Simulation Mode. Internal Order ID: 201. Service Order ID: (none). Symbol: ZC-202212-ECBOT. Account: U6547481 | 2022-09-21 13:27:48.037 *

It simply means that you are using a non-simulated account as selected on the Trade Window:
Basic Trading and the Trade Window: Main/C >> Trade Account (Selecting Trade Account for Chart / Trade DOM)

When Sierra Chart is in Trade Simulation Mode:
Trade Menu: Trade Simulation Mode On (Trade menu)

Simply disable Trade >> Trade Simulation Mode On and that is all!:

I can't thank you enough.
They posted unnecessary and not relevant steps.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-26 16:05:11

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