Support Board
Date/Time: Sun, 11 May 2025 21:01:57 +0000
DELAYED DATA
View Count: 2341
| [2022-06-03 19:21:09] |
| PHUOC MY TONG - Posts: 5 |
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Dear Sierra Support Team, I've managed for 2 weeks and still can't fix the data delayed as it is in the file attach (yellow points) |
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| [2022-06-03 20:52:48] |
| John - SC Support - Posts: 39699 |
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The reason you have the delayed data is because you have not gone through the setup instructions in order to get the real-time data. But, before you do that, the first thing you need to be aware of is that in order to get the real-time data for the CME Group at the non-professional exchange fee, you need to have a live, funded, futures trading account to which you can connect your Sierra Chart software. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have an account that will meet the requirements, then we recommend the following service: Easy Solution to CME Funded Trading Account Requirement Once you have the above worked out, then to get the real-time data for the CME Group, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-06-03 22:23:23] |
| PHUOC MY TONG - Posts: 5 |
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Hello Sierra Support Team, I have CQG API and when I input in the chart, there are 2 errors appear as below, and there is nothing in the chart, Please help. the errors are : 1. Real-Time market data only supported with sierra Chart data feed for Symbol : F.US.EPM22. ID2 2. Download failed - Historical Data only supported with Sierra Chart Data Feed |
| Screenshot 2022-06-03 171216.png / V - Attached On 2022-06-03 22:22:53 UTC - Size: 46.5 KB - 211 views Screenshot 2022-06-03 170953.png / V - Attached On 2022-06-03 22:23:00 UTC - Size: 65.83 KB - 182 views Screenshot 2022-06-03 170953.png / V - Attached On 2022-06-03 22:23:08 UTC - Size: 65.83 KB - 175 views |
| [2022-06-04 15:17:33] |
| PHUOC MY TONG - Posts: 5 |
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I just added one more Screenshot for more details of the error. I purchased the package 11 and managed for 2 weeks since I got CQG account from AMP broker but still can't connect. Please help with many tks Tong/7135500887 |
| Screenshot 2022-06-04 101359.png / V - Attached On 2022-06-04 15:14:33 UTC - Size: 30.91 KB - 179 views |
| [2022-06-04 17:26:12] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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