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Date/Time: Wed, 29 Jun 2022 00:20:13 +0000



Problem

View Count: 98

[2022-05-25 15:43:43]
User692937 - Posts: 4
Hello

I have a Sierra chart account with 12 - Advanced MBO + Denali Data Feed.
I'm at Leelo with Rithmic.
I configured Sierra with Rithmic credentials.
The problem is that I don't have the market depth.
I may be wrong in my configuration.?
Can you help me ?


thanks in advance

Kind Regards

Styve
[2022-05-25 16:27:16]
John - SC Support - Posts: 17012
You do not have any exchanges active. You can activate the exchanges for the CME Group at the following link:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges

Just keep in mind that you will pay the full amount for the month regardless of when you activate the exchange. The means that you will pay the full amount for the exchanges you activate for the remaining 6 days of May and then pay again on June 1 for the month of June. So you may want to wait until June 1 to activate the exchange(s).

Also, keep in mind that for the CME Group data that you need to connect to your live, funded, futures trading account at least once a month to verify your non-professional status and keep getting the data for the non-professional exchanges. Refer to the information here:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 16:59:20]
User692937 - Posts: 4
Thank you for your reply.
I already pay at leeloo the CME fees of $39
I have to repay them too to use sierra?
Thanks again for your help or other solutions.

Thank you
[2022-05-25 18:02:03]
John - SC Support - Posts: 17012
Sorry, from your original post we thought you were saying that you wanted to use the Denali data.

We would need to see your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 18:11:49]
User692937 - Posts: 4
Thank you

Here is the copy of the message log

thank you for your

Styve



Software version: 2394 64-bit | 2022-05-25 20:07:56.997
Primary Thread ID: 18572 | 2022-05-25 20:07:56.997
Usage end date: 2022-06-07 | 2022-05-25 20:07:56.997
Enabled for: Advanced Features 2. | 2022-05-25 20:07:56.997
Enabled for: Sierra Chart Historical Data Service. | 2022-05-25 20:07:56.997
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-25 20:07:56.997
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-25 20:07:56.997
Enabled for exchange2: fairx_exchange.data | 2022-05-25 20:07:56.997
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-25 20:07:56.997
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-05-25 20:07:56.997
Custom symbol settings values: enabled | 2022-05-25 20:07:56.997
Chart Update Interval: 500 | 2022-05-25 20:07:56.997
Intraday Data Storage Time Unit: 1 | 2022-05-25 20:07:56.997
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-05-25 20:07:56.997
2022-05-25 18:07:56 Local computer time in UTC | 2022-05-25 20:07:56.997
2022-05-25 20:07:56 Local computer time in SC Time Zone | 2022-05-25 20:07:56.997
2022-05-25 18:05:50 Server time in UTC | 2022-05-25 20:07:56.997
Local computer UTC time and Server UTC time difference: 2 seconds. | 2022-05-25 20:07:56.997
Program path: C:\SierraChart\ | 2022-05-25 20:07:56.997
Data Files path: C:\SierraChart\Data\ | 2022-05-25 20:07:56.997
OS Version Number: 10.0 | 2022-05-25 20:07:56.997
Locale Setting: C | 2022-05-25 20:07:56.997
DLLs: alain_blocs_imbalances_64.dll, Cluster_de_volume_Alain_64.dll, UserContributedStudies_64.dll | 2022-05-25 20:07:56.997
Allowed protected custom studies: Alain_blocs_imbalances, Cluster_volume_Alain, zyp_app, zyp_download_free | 2022-05-25 20:07:56.997
Crash reporter started: true | 2022-05-25 20:07:56.997

File >> Disconnect selected. | 2022-05-25 20:08:08.137
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-05-25 20:08:08.139
DTC Client socket (1) | CloseSocket call. | 2022-05-25 20:08:08.139
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-25 20:08:08.139
Rithmic Direct - DTC | Disconnected. | 2022-05-25 20:08:08.139
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-25 20:08:08.255
DTC Client socket (1) | Closed. | 2022-05-25 20:08:08.255

Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2022-05-25 20:08:32.218
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-05-25 20:08:32.219
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-05-25 20:08:32.219
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-25 20:08:32.219
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-05-25 20:08:32.219
Rithmic Direct - DTC | Network connection to server complete. | 2022-05-25 20:08:32.336
Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-25 20:08:32.336
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-25 20:08:32.336
Rithmic Direct - DTC | Sending logon request message. | 2022-05-25 20:08:32.336
Rithmic Direct - DTC | Received logon response. | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Server Name: . | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Successfully connected. | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Trading is supported. | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | OCO Orders supported. | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-25 20:08:32.694
Rithmic Direct - DTC | Connected to server complete. | 2022-05-25 20:08:32.694
Triggering next historical data download in queue. | 2022-05-25 20:08:32.695
Triggering next historical data download in queue. | 2022-05-25 20:08:32.695
Triggering next historical data download in queue. | 2022-05-25 20:08:32.695
Triggering next historical data download in queue. | 2022-05-25 20:08:32.695
No download requests in the queue to start downloads for. | 2022-05-25 20:08:32.695
No download requests in the queue to start downloads for. | 2022-05-25 20:08:32.695
No download requests in the queue to start downloads for. | 2022-05-25 20:08:32.695
No download requests in the queue to start downloads for. | 2022-05-25 20:08:32.695
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2022-05-25 20:09:02.215
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2022-05-25 20:09:02.215
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2022-05-25 20:09:02.215
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2022-05-25 20:09:02.668
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2022-05-25 20:09:02.668
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-05-25 20:09:02.668
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2022-05-25 20:09:02.668
[2022-05-25 21:36:55]
John - SC Support - Posts: 17012
We need to see more information from the Message Log. Please be sure you open a Chartbook that has at least one chart in it for a symbol that you are having an issue with. Then get us the Message Log after doing that.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-05-25 22:12:46]
User692937 - Posts: 4
Hi

I attach the copy of the logs.
My problem is that I don't have the walking depth. I only see one level.
Thanks for your help.

Styve



Software version: 2394 64-bit | 2022-05-26 00:09:57.131
Primary Thread ID: 12572 | 2022-05-26 00:09:57.131
Usage end date: 2022-06-07 | 2022-05-26 00:09:57.131
Enabled for: Advanced Features 2. | 2022-05-26 00:09:57.131
Enabled for: Sierra Chart Historical Data Service. | 2022-05-26 00:09:57.131
Enabled for: Denali Real-Time Exchange Data Feed. | 2022-05-26 00:09:57.131
Enabled for: Delayed Denali Exchange Data Feed. | 2022-05-26 00:09:57.131
Enabled for exchange2: fairx_exchange.data | 2022-05-26 00:09:57.131
Allow Support for Sierra Chart Data Feeds is enabled. | 2022-05-26 00:09:57.131
Current selected Data/Trading service: Rithmic Direct - DTC | 2022-05-26 00:09:57.131
Custom symbol settings values: enabled | 2022-05-26 00:09:57.131
Chart Update Interval: 500 | 2022-05-26 00:09:57.131
Intraday Data Storage Time Unit: 1 | 2022-05-26 00:09:57.131
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2022-05-26 00:09:57.131
2022-05-25 22:09:57 Local computer time in UTC | 2022-05-26 00:09:57.131
2022-05-26 00:09:57 Local computer time in SC Time Zone | 2022-05-26 00:09:57.131
2022-05-25 22:09:01 Server time in UTC | 2022-05-26 00:09:57.131
Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-05-26 00:09:57.131
Program path: C:\SierraChart\ | 2022-05-26 00:09:57.131
Data Files path: C:\SierraChart\Data\ | 2022-05-26 00:09:57.131
OS Version Number: 10.0 | 2022-05-26 00:09:57.131
Locale Setting: C | 2022-05-26 00:09:57.131
DLLs: alain_blocs_imbalances_64.dll, Cluster_de_volume_Alain_64.dll, UserContributedStudies_64.dll | 2022-05-26 00:09:57.131
Allowed protected custom studies: Alain_blocs_imbalances, Cluster_volume_Alain, zyp_app, zyp_download_free | 2022-05-26 00:09:57.131
Crash reporter started: true | 2022-05-26 00:09:57.131

File >> Disconnect selected. | 2022-05-26 00:10:00.864
Rithmic Direct - DTC | Waiting for socket receive thread to end | 2022-05-26 00:10:00.866
DTC Client socket (1) | CloseSocket call. | 2022-05-26 00:10:00.866
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-05-26 00:10:00.866
Rithmic Direct - DTC | Disconnected. | 2022-05-26 00:10:00.866
DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-05-26 00:10:00.983
DTC Client socket (1) | Closed. | 2022-05-26 00:10:00.983

Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2022-05-26 00:10:16.835
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2022-05-26 00:10:16.836
DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-05-26 00:10:16.840
DTC Client socket (1) | New receive buffer size: 5242880 | 2022-05-26 00:10:16.840
DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2022-05-26 00:10:16.840
Rithmic Direct - DTC | Network connection to server complete. | 2022-05-26 00:10:16.959
Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-26 00:10:16.959
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-26 00:10:16.959
Rithmic Direct - DTC | Sending logon request message. | 2022-05-26 00:10:16.959
Rithmic Direct - DTC | Received logon response. | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Server Name: . | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Successfully connected. | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Trading is supported. | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Order cancel and replace is supported. | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | OCO Orders supported. | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-26 00:10:17.312
Rithmic Direct - DTC | Connected to server complete. | 2022-05-26 00:10:17.312
Triggering next historical data download in queue. | 2022-05-26 00:10:17.313
Triggering next historical data download in queue. | 2022-05-26 00:10:17.313
Triggering next historical data download in queue. | 2022-05-26 00:10:17.313
Triggering next historical data download in queue. | 2022-05-26 00:10:17.313
No download requests in the queue to start downloads for. | 2022-05-26 00:10:17.313
No download requests in the queue to start downloads for. | 2022-05-26 00:10:17.313
No download requests in the queue to start downloads for. | 2022-05-26 00:10:17.313
No download requests in the queue to start downloads for. | 2022-05-26 00:10:17.313
NQM2.CME [CBV] 5 Min #1 | Reloading chart. | 2022-05-26 00:10:21.356
NQM2.CME [CBV] 5 Min #1 | Performing continuous chart historical Daily data download for symbol NQM2.CME starting at last date in file. | 2022-05-26 00:10:21.358
Starting DelayedDownloadMonitoringTimer | 2022-05-26 00:10:21.358
Starting HDTimeoutTimer | 2022-05-26 00:10:21.358
Added historical Daily data request for NQM2.CME to the queue. | 2022-05-26 00:10:21.358
Triggering next historical data download in queue. | 2022-05-26 00:10:21.358
NQM2.CME [CBV] 5 Min #1 | Waiting for historical downloads to complete with the IDs: 1, | 2022-05-26 00:10:21.370
NQM2.CME 5 Min #2 | Reloading chart. | 2022-05-26 00:10:21.378
NQM2.CME Daily #3 | Reloading chart. | 2022-05-26 00:10:21.398
NQM2.CME [CBV] 15 Min #4 | Reloading chart. | 2022-05-26 00:10:21.410
NQM2.CME [CBV] 15 Min #4 | Waiting for historical downloads to complete with the IDs: 1, | 2022-05-26 00:10:21.506
NQM2.CME #5 | Reloading chart. | 2022-05-26 00:10:21.773
NQM2.CME #5 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-26 00:10:21.773
Using symbol data fast lookup vector | 2022-05-26 00:10:21.791
HD Request # 1 | Downloading Historical Daily chart data for NQM2.CME. Starting date: 2022-05-23. Service: rithmic.trading | 2022-05-26 00:10:21.793
Chart: NQM2.CME Daily #3 | Study: BidVolume vs. AskVolume | This study can only be applied to an Intraday Chart | 2022-05-26 00:10:21.796 *
Rithmic Direct - DTC | Starting real-time market data updates for: NQM2.CME. ID: 1 Service code: rithmic.trading | 2022-05-26 00:10:21.872
Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50507 | 2022-05-26 00:10:21.872
Rithmic Direct - DTC | Requesting security definition data for: NQM2.CME. ID: 1 | 2022-05-26 00:10:21.872
Starting DelayedDownloadMonitoringTimer | 2022-05-26 00:10:21.872
Starting HDTimeoutTimer | 2022-05-26 00:10:21.872
Added historical Intraday data request for NQM2.CME to the queue. | 2022-05-26 00:10:21.872
Intraday data recording state for symbol NQM2.CME is set to download 'Pending'. | 2022-05-26 00:10:21.872
Triggering next historical data download in queue. | 2022-05-26 00:10:21.872
DTC Client socket (3) | Creating socket. Using TLS 1.2. | 2022-05-26 00:10:21.873
DTC Client socket (3) | New receive buffer size: 5242880 | 2022-05-26 00:10:21.873
DTC Client socket (3) | Connecting to IP: 216.57.156.163. | 2022-05-26 00:10:21.873
Delaying start of download for NQM2.CME. | 2022-05-26 00:10:21.880
Rithmic Direct - DTC | Network connection to server complete. | 2022-05-26 00:10:21.989
Rithmic Direct - DTC | Starting socket receive thread. | 2022-05-26 00:10:21.989
Rithmic Direct - DTC | Setting DTC encoding to Binary | 2022-05-26 00:10:21.989
Rithmic Direct - DTC | Sending logon request message. | 2022-05-26 00:10:21.989
HD Request # 1 | Requesting historical Daily data for NQM22 starting at 2022-05-22. SC External HD service. | 2022-05-26 00:10:22.121
Requesting market depth updates for: NQM2.CME if supported. | 2022-05-26 00:10:22.318
Separate subscription for market depth updates not supported. NQM2.CME | 2022-05-26 00:10:22.318
Rithmic Direct - DTC | Received logon response. | 2022-05-26 00:10:22.343
Rithmic Direct - DTC | Server Name: . | 2022-05-26 00:10:22.343
Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 | 2022-05-26 00:10:22.343
Rithmic Direct - DTC | Successfully connected. | 2022-05-26 00:10:22.343
Rithmic Direct - DTC | Trading is not supported. | 2022-05-26 00:10:22.343
Rithmic Direct - DTC | Symbol and Exchange Delimiter: . | 2022-05-26 00:10:22.343
Rithmic Direct - DTC (Data) | Restarting real-time data updates for symbol: NQM2.CME. Market Depth data restarted. | 2022-05-26 00:10:22.343
Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: NQM2.CME. permission denied | 2022-05-26 00:10:22.458
Rithmic Direct - DTC (Data) | Received security definition for symbol NQM2.CME | 2022-05-26 00:10:22.460
HD Request # 1 | Receiving historical Daily data for NQM2.CME starting at 2022-05-23. | 2022-05-26 00:10:22.501
HD Request # 1 | Writing historical Daily data to the file NQM2.CME.dly. | 2022-05-26 00:10:22.502
HD Request # 1 | Bytes received: 179 | 2022-05-26 00:10:22.507
HD Request # 1 | Received 3 Daily data records from 2022-05-23 00:00:00 to 2022-05-25 00:00:00 (3.0 days) and wrote 3 records for NQM2.CME | 2022-05-26 00:10:22.507
HD Request # 1 | Completion time: 1s. | 2022-05-26 00:10:22.507
HD Request # 1 | Daily data download complete for NQM2.CME. Unique request ID: 1 | 2022-05-26 00:10:22.507
Removing historical data download ID 1. | 2022-05-26 00:10:22.507

Triggering next historical data download in queue. | 2022-05-26 00:10:22.507
No download requests in the queue to start downloads for. | 2022-05-26 00:10:22.508
NQM2.CME [CBV] 5 Min #1 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-05-26 00:10:22.878
NQM2.CME [CBV] 5 Min #1 | Reloading chart. | 2022-05-26 00:10:22.878
NQM2.CME Daily #3 | Reloading chart. | 2022-05-26 00:10:22.896
Chart: NQM2.CME Daily #3 | Study: BidVolume vs. AskVolume | This study can only be applied to an Intraday Chart | 2022-05-26 00:10:22.907 *
NQM2.CME [CBV] 15 Min #4 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-05-26 00:10:22.923
NQM2.CME [CBV] 15 Min #4 | Reloading chart. | 2022-05-26 00:10:22.923
NQM2.CME [CBV] 5 Min #1 | Reloading chart. | 2022-05-26 00:10:23.399
NQM2.CME [CBV] 15 Min #4 | Reloading chart. | 2022-05-26 00:10:23.423
NQM2.CME [CBV] 5 Min #1 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2022-05-26 00:10:23.664
HD Request # 2 | Downloading Intraday chart data for NQM2.CME to the file NQM2.CME.scid. Service: rithmic.trading | 2022-05-26 00:10:27.900
HD Request # 2 | Download start date-time: 2022-05-26 00:08:43.000000. File last date-time: 2022-05-26 00:08:43.000000 | 2022-05-26 00:10:27.900
HD Request # 2 | Using server: rsc.rithmic.com port 50502. Use encryption. | 2022-05-26 00:10:27.900
Socket (2) | Creating socket. Using TLS 1.2. | 2022-05-26 00:10:27.900
Socket (2) | New receive buffer size: 5242880 | 2022-05-26 00:10:27.900
Socket (2) | Connecting to IP: 216.57.156.163. | 2022-05-26 00:10:27.900
HD Request # 2 | Sending historical data logon request message. | 2022-05-26 00:10:28.017
HD Request # 2 | Requesting Intraday data. Start date-time: 2022-05-26 00:08:43. Record interval: 1. Symbol: NQM2.CME | 2022-05-26 00:10:28.368
HD Request # 2 | Receiving Intraday data for NQM2.CME starting at 2022-05-26 00:08:44.000000 | 2022-05-26 00:10:28.488
Socket (2) | CloseSocket call. | 2022-05-26 00:10:28.605
Historical data download thread signaled to stop. | 2022-05-26 00:10:28.605
Socket (2) | Shutdown started. Waiting for graceful close. | 2022-05-26 00:10:28.605
HD Request # 2 | Timestamp of first Intraday data file record written: 2022-05-26 00:08:44.000000. | 2022-05-26 00:10:28.605
HD Request # 2 | Received 47 Intraday data records from 2022-05-26 00:08:44.000000 to 2022-05-26 00:10:28.000000 (104.0 seconds) and wrote 47 records for NQM2.CME | 2022-05-26 00:10:28.605
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2022-05-25 22:10:28.000000 | 2022-05-26 00:10:28.608
HD Request # 2 | Completion time: 1s. | 2022-05-26 00:10:28.608
HD Request # 2 | Intraday data download complete for NQM2.CME. Unique request ID: 2 | 2022-05-26 00:10:28.608
Removing historical data download ID 2. | 2022-05-26 00:10:28.608
Real-time Intraday chart data file updates started for NQM2.CME | 2022-05-26 00:10:28.608
Opened cached Intraday file: C:\SierraChart\Data\NQM2.CME.scid. Thread ID: 12572 | 2022-05-26 00:10:28.609
Intraday chart data file opened for NQM2.CME | 2022-05-26 00:10:28.609
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2022-05-26 00:10:28.609

Triggering next historical data download in queue. | 2022-05-26 00:10:28.609
No download requests in the queue to start downloads for. | 2022-05-26 00:10:28.609
Socket (2) | Socket gracefully closed by remote side. | 2022-05-26 00:10:28.721
Socket (2) | Closed. | 2022-05-26 00:10:28.721
Chart #2 has tagged chart #1 for full recalculation. Chartbook: Pour Victor PP HOLC.Cht | 2022-05-26 00:10:28.946
Chart #4 has tagged chart #1 for full recalculation. Chartbook: Pour Victor PP HOLC.Cht | 2022-05-26 00:10:31.436
NQM2.CME [CBV] 5 Min #1 | Performing a full recalculation because it has been tagged. Chartbook: Pour Victor PP HOLC.Cht | 2022-05-26 00:10:31.551
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Creating socket. Using TLS 1.2. | 2022-05-26 00:10:46.844
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | New receive buffer size: 32768 | 2022-05-26 00:10:46.845
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Connecting to IP: 38.79.0.89. | 2022-05-26 00:10:46.845
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Socket gracefully closed by remote side. | 2022-05-26 00:10:47.338
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | CloseSocket call. | 2022-05-26 00:10:47.339
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2022-05-26 00:10:47.339
HTTPS connection ID:3 to www.rithmic.com:443 for request ID:3 (2) | Closed. | 2022-05-26 00:10:47.339
[2022-05-26 14:02:09]
John - SC Support - Posts: 17012
With regards to the Market Depth, we see the following in the log:
Rithmic Direct - DTC (Data) | Market Depth data has been rejected for symbol: NQM2.CME. permission denied

That message is from Rithmic. You need to ask your broker about the data you are setup to receive from Rithmic.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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