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Date/Time: Fri, 26 Apr 2024 05:06:15 +0000

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Delayed Futures data

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[2022-05-02 13:39:59] #1 [Go To First Post]
Poparocks - Posts: 10
I am not sure why I am showing delayed Futures data. If it is proof of funded non-professional account I can prove if needed. Please let me know how to proceed so that I may trade.

[2022-05-02 17:10:30] #2 [Go To First Post]
John - SC Support - Posts: 31131
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-02 17:28:51] #3 [Go To First Post]
User416176 - Posts: 4
Hi John, I followed your steps but when I change my data to transact it will not connect to transact. How can I resolve this so I can get back to live trading?

[2022-05-02 21:09:26] #4 [Go To First Post]
John - SC Support - Posts: 31131
Make sure you are on version 2353 or lower. Any version above that does not have support to connect to TransAct. Refer to the information here regarding version and TransAct: Information for Transact Users for Versions 2354 and Higher Refer to the information at the following link for how to downgrade your software: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-02 21:24:06] #5 [Go To First Post]
User416176 - Posts: 4
Yes I am on version 2351 and still receiving that error message to connect.

[2022-05-02 21:33:59] #6 [Go To First Post]
John - SC Support - Posts: 31131
Please follow these instructions to get us your Message Log when you are trying to connect to TransAct: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-03 17:09:41] #7 [Go To First Post]
User416176 - Posts: 4
I just uploaded the log to you through the send for analysis button. Please let me know if you did not receive it.

[2022-05-03 17:32:29] #8 [Go To First Post]
John - SC Support - Posts: 31131
You are getting the following error: TransAct WS \| Account logon error: -1(-1) Refer to the information at the following link for what this means: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-10 16:55:01] #9 [Go To First Post]
Nkrastins - Posts: 34
Hello, I have a similar issue. I have activated Denali data feed for CME/CBOT/EUREX Eurex all good, but CBOT/CME is still delayed. I found this Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Easy Solution to CME Funded Trading Account Requirement only I have an account with AMP, I and I had a verified account, do how do I re-verify? Thanks


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[2022-05-10 17:49:08] #10 [Go To First Post]
John - SC Support - Posts: 31131
Nkrastins: Since your account is with AMP, then you are most likely setup to use CQG for your order routing. As such, you will go through the instructions at the link you posted, to connect once a month to your trading account, and at step #3 where you need to actually make the connection, you will then go through the following instructions: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-05-10 18:06:16] #11 [Go To First Post]
Nkrastins - Posts: 34
Ok, but that means I would have to pay every month for CQG just to get the verification done, correct? Thanks

[2022-05-10 18:13:00] #12 [Go To First Post]
John - SC Support - Posts: 31131
No, you would not need to pay anything for CQG. You do not need their data and if you already have an account, then you should not need to change anything - you just need to connect to that account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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