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Date/Time: Mon, 22 Apr 2024 17:02:11 +0000



[User Discussion] - Data feed connection

View Count: 676

[2021-10-28 22:44:34]
User312718 - Posts: 23
I am unable to connect to my Gain Capital account. Also, when on using the sierra data, it is only delayed data.
Please advise.
Thank you
[2021-10-28 23:44:53]
Sierra Chart Engineering - Posts: 104368
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-10-29 02:38:54]
User312718 - Posts: 23
Reading Internal Order ID file. | 2021-10-28 23:07:32.516
Reading Trade Orders file. | 2021-10-28 23:07:32.852
Reading Trade Positions file. | 2021-10-28 23:07:32.853
Reading Trade Account Data files. | 2021-10-28 23:07:32.854
UDPListener (1488). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2021-10-28 23:07:32.900
Software version: 2323 64-bit | 2021-10-28 23:07:32.900
Primary Thread ID: 23648 | 2021-10-28 23:07:32.900
Usage end date: 2021-12-02 | 2021-10-28 23:07:32.900
Enabled for: Sierra Chart Historical Data Service. | 2021-10-28 23:07:32.900
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-28 23:07:32.900
Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-28 23:07:32.900
Enabled for exchange2: CME | 2021-10-28 23:07:32.900
Enabled for exchange2: fairx_exchange.data | 2021-10-28 23:07:32.900
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-28 23:07:32.900
Current selected Data/Trading service: SC Data - All Services | 2021-10-28 23:07:32.900
Custom symbol settings values: enabled | 2021-10-28 23:07:32.900
Chart Update Interval: 500 | 2021-10-28 23:07:32.900
Intraday Data Storage Time Unit: 1 | 2021-10-28 23:07:32.900
Time Zone: +00:00:00 (UTC+00) | 2021-10-28 23:07:32.900
2021-10-28 23:07:32 Local computer time in UTC | 2021-10-28 23:07:32.900
2021-10-28 23:07:32 Local computer time in SC Time Zone | 2021-10-28 23:07:32.900
2021-10-28 23:07:30 Server time in UTC | 2021-10-28 23:07:32.900
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-28 23:07:32.900
Program path: C:\SierraChart\Data\ | 2021-10-28 23:07:32.900
Data Files path: C:\SierraChart\Data\Data\ | 2021-10-28 23:07:32.900
OS Version Number: 10.0 | 2021-10-28 23:07:32.900
Locale Setting: C | 2021-10-28 23:07:32.900
DLLs: SierraChartStudies_64.dll, UserContributedStudies_64.dll | 2021-10-28 23:07:32.900
Allowed protected custom studies: | 2021-10-28 23:07:32.900

Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-10-28 23:07:32.938
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-28 23:07:32.973
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-28 23:07:33.095
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-28 23:07:33.095
Symbol settings MD5 received. Request ID: 1. | 2021-10-28 23:07:34.098
Requested symbol settings for service code scdataallservices. Request ID: 2. | 2021-10-28 23:07:34.098
Symbol settings received. Request ID: 2. | 2021-10-28 23:07:38.659

SC Data - All Services | Connected to server complete. | 2021-10-28 23:07:42.770
Triggering next historical data download in queue. | 2021-10-28 23:07:42.770
Triggering next historical data download in queue. | 2021-10-28 23:07:42.770
Triggering next historical data download in queue. | 2021-10-28 23:07:42.770
Triggering next historical data download in queue. | 2021-10-28 23:07:42.770
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-10-28 23:07:42.771
No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771
No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771
No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771
No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771
Received 5 login tokens. | 2021-10-28 23:07:43.554
Enabling compression for file: C:\SierraChart\Data\Data\EURUSD.dly. This may take a while. | 2021-10-28 23:11:13.434
File compression enabled. C:\SierraChart\Data\Data\EURUSD.dly. CompressionState=0 | 2021-10-28 23:11:13.434
EURUSD Daily #1 | Reloading chart. | 2021-10-28 23:11:13.439
Starting DelayedDownloadMonitoringTimer | 2021-10-28 23:11:13.937
Starting HDTimeoutTimer | 2021-10-28 23:11:13.937
Added historical Daily data request for EURUSD to the queue. | 2021-10-28 23:11:13.937
Triggering next historical data download in queue. | 2021-10-28 23:11:13.937
Using Bid/Ask average for last trade price for EURUSD | 2021-10-28 23:11:13.937
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2021-10-28 23:11:13.937
SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-10-28 23:11:13.937
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2021-10-28 23:11:13.937
DTC Client socket (1) | Creating socket. | 2021-10-28 23:11:13.937
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-28 23:11:13.937
DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2021-10-28 23:11:13.937
HD Request # 1 | Downloading Historical Daily chart data for EURUSD. Starting date: 2016-08-10. Service: fxcm | 2021-10-28 23:11:13.943
HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2021-10-28 23:11:13.943
Socket (2) | Creating socket. | 2021-10-28 23:11:13.943
Socket (2) | New receive buffer size: 5242880 | 2021-10-28 23:11:13.943
Socket (2) | Connecting to IP: 204.15.197.14. | 2021-10-28 23:11:13.943
SC DTC Data with Market Depth | Network connection to server complete. | 2021-10-28 23:11:13.969
SC DTC Data with Market Depth | Starting socket receive thread. | 2021-10-28 23:11:13.969
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-28 23:11:13.969
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-10-28 23:11:14.015
SC DTC Data with Market Depth | Sending logon request message. | 2021-10-28 23:11:14.015
HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-10-28 23:11:14.016
HD Request # 1 | Sending historical data logon request message. | 2021-10-28 23:11:14.016
HD Request # 1 | Requesting historical Daily data starting at 2016-08-10. | 2021-10-28 23:11:14.588
HD Request # 1 | Decompressing data. | 2021-10-28 23:11:14.611
SC DTC Data with Market Depth | Received logon response. | 2021-10-28 23:11:14.672
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-10-28 23:11:14.672
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-10-28 23:11:14.672
SC DTC Data with Market Depth | Successfully connected. | 2021-10-28 23:11:14.672
SC DTC Data with Market Depth | Trading is not supported. | 2021-10-28 23:11:14.672
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2021-10-28 23:11:14.672
HD Request # 1 | Receiving historical Daily data for EURUSD starting at 2016-08-10 | 2021-10-28 23:11:14.702
HD Request # 1 | Writing historical Daily data to the file EURUSD.dly | 2021-10-28 23:11:14.702
Socket (2) | CloseSocket call. | 2021-10-28 23:11:14.730
Socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-28 23:11:14.730
Historical data download thread signaled to stop. | 2021-10-28 23:11:14.730
HD Request # 1 | Received 1356 Daily data records from 2016-08-10 00:00:00 to 2021-10-29 00:00:00 (5.2years) and wrote 1356 records for EURUSD | 2021-10-28 23:11:14.730
HD Request # 1 | Completion time: 1s | 2021-10-28 23:11:14.730
HD Request # 1 | Daily data download complete for EURUSD. Unique request ID: 1 | 2021-10-28 23:11:14.730
Removing historical data download ID 1. | 2021-10-28 23:11:14.730

Triggering next historical data download in queue. | 2021-10-28 23:11:14.731
No download requests in the queue to start downloads for. | 2021-10-28 23:11:14.731
Socket (2) | Socket gracefully closed by remote side. | 2021-10-28 23:11:14.757
Socket (2) | Closed. | 2021-10-28 23:11:14.757
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2021-10-28 23:11:14.796
EURUSD[M] Daily #1 | Reloading chart. | 2021-10-28 23:11:14.939
File >> Disconnect selected. | 2021-10-29 02:35:57.999
SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-10-29 02:35:58.007
DTC Client socket (1) | CloseSocket call. | 2021-10-29 02:35:58.008
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-29 02:35:58.008
SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-29 02:35:58.008
SC Data - All Services | Disconnected. | 2021-10-29 02:35:58.008
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 02:35:58.033
DTC Client socket (1) | Closed. | 2021-10-29 02:35:58.033

SC Data - All Services | Connected to server complete. | 2021-10-29 02:37:59.619
Triggering next historical data download in queue. | 2021-10-29 02:37:59.619
Triggering next historical data download in queue. | 2021-10-29 02:37:59.619
Triggering next historical data download in queue. | 2021-10-29 02:37:59.619
Triggering next historical data download in queue. | 2021-10-29 02:37:59.619
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-10-29 02:37:59.619
No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619
No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619
No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619
No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619
Using Bid/Ask average for last trade price for EURUSD | 2021-10-29 02:37:59.846
SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2021-10-29 02:37:59.846
SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2021-10-29 02:37:59.846
SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2021-10-29 02:37:59.846
DTC Client socket (1) | Creating socket. | 2021-10-29 02:38:00.010
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 02:38:00.010
DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-10-29 02:38:00.010
SC DTC Data with Market Depth | Network connection to server complete. | 2021-10-29 02:38:00.038
SC DTC Data with Market Depth | Starting socket receive thread. | 2021-10-29 02:38:00.038
SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-29 02:38:00.038
SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-10-29 02:38:00.095
SC DTC Data with Market Depth | Sending logon request message. | 2021-10-29 02:38:00.095
SC DTC Data with Market Depth | Received logon response. | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Successfully connected. | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Trading is not supported. | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2021-10-29 02:38:00.756
SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2021-10-29 02:38:00.881
[2021-10-29 07:29:29]
Sierra Chart Engineering - Posts: 104368
You need to set the Current Selected Service to Gain Capital:
Data/Trade Service Settings: Current Selected Service (Global Settings >> Data/Trade Service Settings >> Main Settings >> Service)

And then the set all of the other service specific settings for that service and then connect to the data feed.

Regarding this:
Also, when on using the sierra data, it is only delayed data.

The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

We recommend using the above solution in any case to avoid this problem in the future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-29 07:29:41
[2021-10-29 19:03:12]
User312718 - Posts: 23
I'm getting a service connection Error that reads: Connection error message from service: GAIN Capital/OEC SoftwareNotPermitted
[2021-10-31 15:40:54]
John - SC Support - Posts: 31012
I'm getting a service connection Error that reads: Connection error message from service: GAIN Capital/OEC SoftwareNotPermitted

You need to ask Gain Capital about this, that is their message.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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