Support Board
Date/Time: Tue, 13 May 2025 06:55:39 +0000
[User Discussion] - Data feed connection
View Count: 849
| [2021-10-28 22:44:34] |
| User312718 - Posts: 26 |
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I am unable to connect to my Gain Capital account. Also, when on using the sierra data, it is only delayed data. Please advise. Thank you |
| [2021-10-28 23:44:53] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 02:38:54] |
| User312718 - Posts: 26 |
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Reading Internal Order ID file. | 2021-10-28 23:07:32.516 Reading Trade Orders file. | 2021-10-28 23:07:32.852 Reading Trade Positions file. | 2021-10-28 23:07:32.853 Reading Trade Account Data files. | 2021-10-28 23:07:32.854 UDPListener (1488). Port 22904 | Error binding to UDP port: 22904. Windows error code 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted. | 2021-10-28 23:07:32.900 Software version: 2323 64-bit | 2021-10-28 23:07:32.900 Primary Thread ID: 23648 | 2021-10-28 23:07:32.900 Usage end date: 2021-12-02 | 2021-10-28 23:07:32.900 Enabled for: Sierra Chart Historical Data Service. | 2021-10-28 23:07:32.900 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-28 23:07:32.900 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-28 23:07:32.900 Enabled for exchange2: CME | 2021-10-28 23:07:32.900 Enabled for exchange2: fairx_exchange.data | 2021-10-28 23:07:32.900 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-28 23:07:32.900 Current selected Data/Trading service: SC Data - All Services | 2021-10-28 23:07:32.900 Custom symbol settings values: enabled | 2021-10-28 23:07:32.900 Chart Update Interval: 500 | 2021-10-28 23:07:32.900 Intraday Data Storage Time Unit: 1 | 2021-10-28 23:07:32.900 Time Zone: +00:00:00 (UTC+00) | 2021-10-28 23:07:32.900 2021-10-28 23:07:32 Local computer time in UTC | 2021-10-28 23:07:32.900 2021-10-28 23:07:32 Local computer time in SC Time Zone | 2021-10-28 23:07:32.900 2021-10-28 23:07:30 Server time in UTC | 2021-10-28 23:07:32.900 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-28 23:07:32.900 Program path: C:\SierraChart\Data\ | 2021-10-28 23:07:32.900 Data Files path: C:\SierraChart\Data\Data\ | 2021-10-28 23:07:32.900 OS Version Number: 10.0 | 2021-10-28 23:07:32.900 Locale Setting: C | 2021-10-28 23:07:32.900 DLLs: SierraChartStudies_64.dll, UserContributedStudies_64.dll | 2021-10-28 23:07:32.900 Allowed protected custom studies: | 2021-10-28 23:07:32.900 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-10-28 23:07:32.938 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-10-28 23:07:32.973 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-10-28 23:07:33.095 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-10-28 23:07:33.095 Symbol settings MD5 received. Request ID: 1. | 2021-10-28 23:07:34.098 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2021-10-28 23:07:34.098 Symbol settings received. Request ID: 2. | 2021-10-28 23:07:38.659 SC Data - All Services | Connected to server complete. | 2021-10-28 23:07:42.770 Triggering next historical data download in queue. | 2021-10-28 23:07:42.770 Triggering next historical data download in queue. | 2021-10-28 23:07:42.770 Triggering next historical data download in queue. | 2021-10-28 23:07:42.770 Triggering next historical data download in queue. | 2021-10-28 23:07:42.770 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-10-28 23:07:42.771 No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771 No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771 No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771 No download requests in the queue to start downloads for. | 2021-10-28 23:07:42.771 Received 5 login tokens. | 2021-10-28 23:07:43.554 Enabling compression for file: C:\SierraChart\Data\Data\EURUSD.dly. This may take a while. | 2021-10-28 23:11:13.434 File compression enabled. C:\SierraChart\Data\Data\EURUSD.dly. CompressionState=0 | 2021-10-28 23:11:13.434 EURUSD Daily #1 | Reloading chart. | 2021-10-28 23:11:13.439 Starting DelayedDownloadMonitoringTimer | 2021-10-28 23:11:13.937 Starting HDTimeoutTimer | 2021-10-28 23:11:13.937 Added historical Daily data request for EURUSD to the queue. | 2021-10-28 23:11:13.937 Triggering next historical data download in queue. | 2021-10-28 23:11:13.937 Using Bid/Ask average for last trade price for EURUSD | 2021-10-28 23:11:13.937 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2021-10-28 23:11:13.937 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 443 | 2021-10-28 23:11:13.937 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2021-10-28 23:11:13.937 DTC Client socket (1) | Creating socket. | 2021-10-28 23:11:13.937 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-28 23:11:13.937 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2021-10-28 23:11:13.937 HD Request # 1 | Downloading Historical Daily chart data for EURUSD. Starting date: 2016-08-10. Service: fxcm | 2021-10-28 23:11:13.943 HD Request # 1 | Using server: ds12.sierracharts.com port 10149 | 2021-10-28 23:11:13.943 Socket (2) | Creating socket. | 2021-10-28 23:11:13.943 Socket (2) | New receive buffer size: 5242880 | 2021-10-28 23:11:13.943 Socket (2) | Connecting to IP: 204.15.197.14. | 2021-10-28 23:11:13.943 SC DTC Data with Market Depth | Network connection to server complete. | 2021-10-28 23:11:13.969 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-10-28 23:11:13.969 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-28 23:11:13.969 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-10-28 23:11:14.015 SC DTC Data with Market Depth | Sending logon request message. | 2021-10-28 23:11:14.015 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-10-28 23:11:14.016 HD Request # 1 | Sending historical data logon request message. | 2021-10-28 23:11:14.016 HD Request # 1 | Requesting historical Daily data starting at 2016-08-10. | 2021-10-28 23:11:14.588 HD Request # 1 | Decompressing data. | 2021-10-28 23:11:14.611 SC DTC Data with Market Depth | Received logon response. | 2021-10-28 23:11:14.672 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-10-28 23:11:14.672 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-10-28 23:11:14.672 SC DTC Data with Market Depth | Successfully connected. | 2021-10-28 23:11:14.672 SC DTC Data with Market Depth | Trading is not supported. | 2021-10-28 23:11:14.672 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2021-10-28 23:11:14.672 HD Request # 1 | Receiving historical Daily data for EURUSD starting at 2016-08-10 | 2021-10-28 23:11:14.702 HD Request # 1 | Writing historical Daily data to the file EURUSD.dly | 2021-10-28 23:11:14.702 Socket (2) | CloseSocket call. | 2021-10-28 23:11:14.730 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-10-28 23:11:14.730 Historical data download thread signaled to stop. | 2021-10-28 23:11:14.730 HD Request # 1 | Received 1356 Daily data records from 2016-08-10 00:00:00 to 2021-10-29 00:00:00 (5.2years) and wrote 1356 records for EURUSD | 2021-10-28 23:11:14.730 HD Request # 1 | Completion time: 1s | 2021-10-28 23:11:14.730 HD Request # 1 | Daily data download complete for EURUSD. Unique request ID: 1 | 2021-10-28 23:11:14.730 Removing historical data download ID 1. | 2021-10-28 23:11:14.730 Triggering next historical data download in queue. | 2021-10-28 23:11:14.731 No download requests in the queue to start downloads for. | 2021-10-28 23:11:14.731 Socket (2) | Socket gracefully closed by remote side. | 2021-10-28 23:11:14.757 Socket (2) | Closed. | 2021-10-28 23:11:14.757 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2021-10-28 23:11:14.796 EURUSD[M] Daily #1 | Reloading chart. | 2021-10-28 23:11:14.939 File >> Disconnect selected. | 2021-10-29 02:35:57.999 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-10-29 02:35:58.007 DTC Client socket (1) | CloseSocket call. | 2021-10-29 02:35:58.008 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-29 02:35:58.008 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-29 02:35:58.008 SC Data - All Services | Disconnected. | 2021-10-29 02:35:58.008 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 02:35:58.033 DTC Client socket (1) | Closed. | 2021-10-29 02:35:58.033 SC Data - All Services | Connected to server complete. | 2021-10-29 02:37:59.619 Triggering next historical data download in queue. | 2021-10-29 02:37:59.619 Triggering next historical data download in queue. | 2021-10-29 02:37:59.619 Triggering next historical data download in queue. | 2021-10-29 02:37:59.619 Triggering next historical data download in queue. | 2021-10-29 02:37:59.619 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-10-29 02:37:59.619 No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619 No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619 No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619 No download requests in the queue to start downloads for. | 2021-10-29 02:37:59.619 Using Bid/Ask average for last trade price for EURUSD | 2021-10-29 02:37:59.846 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 1 Service code: fxcm | 2021-10-29 02:37:59.846 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2021-10-29 02:37:59.846 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 1 | 2021-10-29 02:37:59.846 DTC Client socket (1) | Creating socket. | 2021-10-29 02:38:00.010 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 02:38:00.010 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2021-10-29 02:38:00.010 SC DTC Data with Market Depth | Network connection to server complete. | 2021-10-29 02:38:00.038 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-10-29 02:38:00.038 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-29 02:38:00.038 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-10-29 02:38:00.095 SC DTC Data with Market Depth | Sending logon request message. | 2021-10-29 02:38:00.095 SC DTC Data with Market Depth | Received logon response. | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Successfully connected. | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Trading is not supported. | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2021-10-29 02:38:00.756 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2021-10-29 02:38:00.881 |
| [2021-10-29 07:29:29] |
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You need to set the Current Selected Service to Gain Capital: Data/Trade Service Settings: Current Selected Service (Global Settings >> Data/Trade Service Settings >> Main Settings >> Service) And then the set all of the other service specific settings for that service and then connect to the data feed. Regarding this: Also, when on using the sierra data, it is only delayed data.
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-29 07:29:41
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| [2021-10-29 19:03:12] |
| User312718 - Posts: 26 |
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I'm getting a service connection Error that reads: Connection error message from service: GAIN Capital/OEC SoftwareNotPermitted
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| [2021-10-31 15:40:54] |
| John - SC Support - Posts: 39730 |
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I'm getting a service connection Error that reads: Connection error message from service: GAIN Capital/OEC SoftwareNotPermitted
You need to ask Gain Capital about this, that is their message. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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