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Date/Time: Tue, 28 Mar 2023 00:08:19 +0000

Post From: Support Board | Data feed connection

[2021-10-29 07:29:29]
Sierra Chart Engineering - Posts: 104367
You need to set the Current Selected Service to Gain Capital:
Data/Trade Service Settings: Current Selected Service (Global Settings >> Data/Trade Service Settings >> Main Settings >> Service)

And then the set all of the other service specific settings for that service and then connect to the data feed.

Regarding this:
Also, when on using the sierra data, it is only delayed data.

The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees

If you do not have a funded trading account or one with a supported trading service, then refer to this solution:
Easy Solution to CME Funded Trading Account Requirement

We recommend using the above solution in any case to avoid this problem in the future.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-10-29 07:29:41