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Direct MessagesDate/Time: Mon, 06 May 2024 06:57:51 +0000
Not able to download chart data using Rithmic
View Count: 1397
| [2021-10-28 16:25:20] |
| MichalG - Posts: 6 |
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Dear Support board, I want to pass the evaluation from Earn2Trade and would really like to stick to Sierra. They gave me details for Rithmic data feed and I was able to successfully log in after following your instructions from https://www.sierrachart.com/index.php?page=doc/Rithmic.php#SetupInstructions. I am able to see the current price on chart statistics (see screenshot) and launch DOM which is working fine. There is however a problem with downloading data to the chart. It keeps downloading for several hours already which is not normal. Can you please advise? Thank you |
 Przechwytywanie.JPG / V - Attached On 2021-10-28 16:22:48 UTC - Size: 162.13 KB - 150 views Przechwytywanie2.JPG / V - Attached On 2021-10-28 16:22:55 UTC - Size: 97.85 KB - 140 views |
| [2021-10-28 16:31:17] |
| John - SC Support - Posts: 31379 |
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Historical data is not available through the Rithmic connection. If you want historical data, you will need to use the Denali Exchange Data Feed and have a live trading account that you can connect to (CME Group rules for non-professional exchange fees). Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Earn2Trade does not count as a live trading account, therefore we recommend the following solution if you do not already have a trading account that you can use: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-28 17:00:45] |
| MichalG - Posts: 6 |
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OK, but does that allow me to still go through Earn2Trade evaluation process using Sierra Chart? I have an AMP account, but how will that relate to my Earn2Trade evaluation where I have separate accounts? Date Time Of Last Edit: 2021-10-28 17:02:13
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| [2021-10-28 17:37:26] |
| John - SC Support - Posts: 31379 |
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You would need to connect to your AMP account at least once a month to verify that account in order to get the CME Group from the Denali Exchange Data Feed at the nonprofessional fees. Otherwise, you would be connected to your Earn2Trade account and getting the data from the Denali Exchange Data Feed. To setup the Denali Exchange Data Feed for the CME Group, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 11:10:00] |
| MichalG - Posts: 6 |
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It solved my issue. Thanks for your help!
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| [2021-10-29 14:48:12] |
| MichalG - Posts: 6 |
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Hi again, I was able to use data freely. Today I took my first trade and shortly after I did that Sierra Chart disconnected from the service. What's the reason of such behavior? I was unable to manage my trade and now I am unable to reestablish the connection. Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Aggregated | 2021-10-29 16:43:32.374 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 16:43:32.377 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 16:43:32.378 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 16:43:32.378 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 16:43:32.378 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 16:43:32.577 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 16:43:32.577 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 16:43:32.577 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 16:43:32.577 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 16:43:32.657 DTC Client socket (1) | CloseSocket call. | 2021-10-29 16:43:32.657 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 16:43:32.657 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 16:43:32.657 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 16:43:32.657 WSACleanup called. | 2021-10-29 16:43:32.671 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 16:43:32.672 DTC Client socket (0) | CloseSocket call. | 2021-10-29 16:43:32.672 Rithmic Direct - DTC | Disconnected. | 2021-10-29 16:43:32.672 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 16:43:32.672 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 16:43:32.793 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 16:43:32.793 DTC Client socket (1) | Closed. | 2021-10-29 16:43:32.793 Thank you for the support |
| [2021-10-29 14:50:19] |
| User866150 - Posts: 14 |
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I am running into similar Rithmic Direct - DTC connection issues. R Trader is connecting fine pointing to an issue with SC. Any idea when this will be back up?
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| [2021-10-29 14:53:13] |
| fcpauldiaz - Posts: 18 |
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I also cannot connect to Rithmic today, it keeps saying waiting to reconnect.
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| [2021-10-29 14:53:55] |
| Spinoza - Posts: 62 |
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Yes. I have same issue. All was fine with Denali/Rithmic and then it dropped and won't reconnect. Can connect to Rithmic with other platforms annd also to SC Data -all services.
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| [2021-10-29 14:54:30] |
| ertrader - Posts: 645 |
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Same issue here.
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| [2021-10-29 15:03:11] |
| BertMorris - Posts: 4 |
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Count me in as well, disconnected around 7am pt for me. Tried multiple rithmic accounts all resulting in same error.
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| [2021-10-29 15:06:40] |
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Are you still having an issue? We are not seeing a connection problem like this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-29 15:08:03
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| [2021-10-29 15:12:27] |
| BertMorris - Posts: 4 |
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Yes: Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2021-10-29 11:11:27.919 Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50500 | 2021-10-29 11:11:27.920 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-29 11:11:27.920 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-29 11:11:27.920 DTC Client socket (1) | Connecting to IP: 216.57.156.163. | 2021-10-29 11:11:27.920 Rithmic Direct - DTC | Network connection to server complete. | 2021-10-29 11:11:27.994 Rithmic Direct - DTC | Starting socket receive thread. | 2021-10-29 11:11:27.994 Rithmic Direct - DTC | Setting DTC encoding to Binary | 2021-10-29 11:11:27.994 Rithmic Direct - DTC | Sending logon request message. | 2021-10-29 11:11:27.994 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-29 11:11:28.066 DTC Client socket (1) | CloseSocket call. | 2021-10-29 11:11:28.067 DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-10-29 11:11:28.067 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2021-10-29 11:11:28.067 Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 11:11:28.067 WSACleanup called. | 2021-10-29 11:11:28.077 Rithmic Direct - DTC | Waiting for socket receive thread to end | 2021-10-29 11:11:28.078 DTC Client socket (0) | CloseSocket call. | 2021-10-29 11:11:28.078 Rithmic Direct - DTC | Disconnected. | 2021-10-29 11:11:28.078 Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-10-29 11:11:28.078 DTC Client socket (1) | Write has completed. Shutdown being performed. | 2021-10-29 11:11:28.139 DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-29 11:11:28.139 DTC Client socket (1) | Closed. | 2021-10-29 11:11:28.139 |
| [2021-10-29 15:13:04] |
| User866150 - Posts: 14 |
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Still having an issue...
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| [2021-10-29 15:13:06] |
| MichalG - Posts: 6 |
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Nothing changed on my side. Still can't connect to Rithmic Paper Trading-Chicago Area-Aggregated server
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| [2021-10-29 15:20:13] |
| Lightshow - Posts: 7 |
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Same got disconnected in the middle of the trade. Had to close using Rhithmic Pro. Haven't been able to connect since.
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| [2021-10-29 15:27:57] |
| madness99 - Posts: 35 |
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Same issue here with me. Rtrader Pro works fine Ninja Trader works fine I can use both of these platforms to connect to my Apex and Leeloo Rithmic account. |
| [2021-10-29 16:51:52] |
| User866150 - Posts: 14 |
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Following up on this - connection is back online
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| [2021-10-29 16:54:56] |
| fcpauldiaz - Posts: 18 |
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connection is working again
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| [2021-10-29 17:17:28] |
| BertMorris - Posts: 4 |
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Worked for a few minutes now unable to connect again.
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| [2021-10-29 17:20:07] |
| John - SC Support - Posts: 31379 |
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We were told by Rithmic that they had the issue resolved.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 17:21:08] |
| Spinoza - Posts: 62 |
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Same here. Started working then stopped again
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| [2021-10-29 17:23:13] |
| John - SC Support - Posts: 31379 |
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You need to contact Rithmic and let them know about this.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-29 19:07:23] |
| ertrader - Posts: 645 |
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It's working for me now
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