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Date/Time: Thu, 13 Jun 2024 09:46:06 +0000



How To get realtime data just signed up today

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[2021-09-13 22:11:12]
William Griffin - Posts: 3
I currently trade through AMP futures I also have been using Ninja Trader What I am trying to accomplish is Getting a second data line from AMP
I will still trade through ninja trader until I get comfortable with sierra charts when I look at the AMP Future second line set up request it says Denali-CQG (order Routing only) Do i need to buy denali data for cqp?
[2021-09-13 23:19:50]
John - SC Support - Posts: 32312
We believe that what you are saying when you state that "Getting a second data line from AMP" is that you are going to be setting up your CQG account to allow you to use the CQG data on both TradingView and Sierra Chart.

If this is correct, then you would want to select the option from AMP for Sierra Chart that includes the CQG data, so not the one that states "Denali - CQG (Order Routing Only)".

If you have not already done it, then you need to follow these instructions in order to connect your Sierra Chart software to your CQG account:
CQG Trading Platform Service

You can use the CQG data in Sierra Chart, although we believe that you will be much happier with the Denali Exchange Data Feed. It is a high-quality, low-latency data feed with tick data for the CME Group going back to 2011. If you are interested, then refer to the information here:
Denali Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-09-14 00:33:52]
William Griffin - Posts: 3
I have one last question I am going to start with a 3 month subscription with denali Feed I am not ready to trade from Sierra I am planning on trading from Ninja until I am comfortable with Sierra Will i be able to connect with AMP once I am ready
[2021-09-14 00:59:08]
John - SC Support - Posts: 32312
Will i be able to connect with AMP once I am ready

Absolutely, it is up to you when you connect.

I am going to start with a 3 month subscription with denali Feed I am not ready to trade from Sierra I am planning on trading from Ninja until I am comfortable with Sierra

If you are stating that you are going to be getting data from our Denali Exchange Data Feed for the next few months while you work out how to use Sierra Chart, then we recommend using our Delayed Streaming data instead. Rather than have to pay for the real-time data, and then deal with issues from the CME Group related to non-professional exchange fees, you can get the delayed data which acts in all ways the same as real-time data at no extra cost. The data is just delayed by 10-15 minutes depending on which exchange you are getting the data from. For more information refer to the following:
Delayed Exchange Data Feed

Additionally, if you are planning on using the Denali Exchange Data Feed, then you will need to connect to your AMP account in order to qualify as a non-professional for the CME Group. Refer to the following:
Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-12-23 20:48:04]
William Griffin - Posts: 3
I have an indictor from convergent trading that went into safe mode how do i get it to work again
also i have many questions and went into an area from a previous support i can get your support board to send new question
[2021-12-23 21:27:03]
John - SC Support - Posts: 32312
I have an indictor from convergent trading that went into safe mode how do i get it to work again

Refer to the following instructions for Safe Mode, except that you will need to deselect the option for Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

also i have many questions and went into an area from a previous support i can get your support board to send new question

You most likely selected the link from an email telling you that there was an update on the Support Board. To get to the first page of the board, select the following link (or select Help >> Support Board from within your Sierra Chart software):
https://www.sierrachart.com/SupportBoard.php

Once on that page, you will see a button towards the top left that states Go to Self Help Portal and Start New Support Request. Select that button and then either select the link to start a new support request, or look through the information to see if your question is already answered in our Self Help section.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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