Support Board
Date/Time: Sun, 29 Jun 2025 01:29:00 +0000
Historical Download Complete Message + Platform Hangs
View Count: 554
| [2021-07-29 20:05:07] |
| User377189 - Posts: 216 |
|
Recently whenever i switch from SIM Trading to Live Trading or open a new chart book i get the attached message and/or my platform freezes Error message i get is Waiting to Download Historic Data, after a while i get message Historic Download Complete, To re-download use Edit > > Delete All Data and Download. This keeps repeating itself and only sometime occurs when i switch from SIM trading to Live trading or open another Chartbook I have attached screenshots of the error messages |
 2021-07-29.png / V - Attached On 2021-07-29 19:59:34 UTC - Size: 12.32 KB - 186 views Attachment Deleted. Screenshot 2021-07-29 160159.png / V - Attached On 2021-07-29 20:02:32 UTC - Size: 1.19 KB - 184 views |
| [2021-07-29 20:16:51] |
| John - SC Support - Posts: 40645 |
|
It makes sense for this message to appear when you open a Chartbook, as it is most likely going to need to get any missing data for the symbols in that Chartbook. Also, depending on how much data needs to be updated, it can take some time to get the data. What exactly do you mean by it keeps "repeating" itself? Once the download is complete, then you should be getting the live data. But, it should not be doing this when switching between Simulated and Live trading. How are you making this switch? Also, get us a copy of your Message Log when you have one of these issues (assuming the system does not "lock up") by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-29 20:55:49] |
| User377189 - Posts: 216 |
|
This message crops up anytime, today it happened after an entire day of trading right at the end around 3:30PM EST on an already opened chartbook (for the entire day) i got this message. I make the switch from Simulation to Live by going to Trade tab on the chart window and selecting Trade Simulation On (so as to switch of trade simulation) Currently i restarted the platform but i had the issue today between 3:30 PM EST and 4:00PM EST (can i send you the log from today?) |
| [2021-07-29 21:50:48] |
| User377189 - Posts: 216 |
|
I sent the message log via "Send For Analysis" tab on the message log window
|
| [2021-07-30 14:01:50] |
| User377189 - Posts: 216 |
|
I just sent another message log right now, when my platform froze
|
| [2021-07-30 15:15:21] |
| User377189 - Posts: 216 |
|
I just send another log. after i sent the last log the chartbook that was already loaded with data kept reloading data, and this continued till i shut down the chartbooks completely
|
| [2021-07-30 15:58:45] |
| |
|
The freezing is going to be caused by a study causing Sierra Chart to freeze for an extended time while it is doing processing. You need to look at the study calculation times of studies to see which one is causing the problem. Refer to: Chart Studies: Studies To Graph We will also check the Message Log. This is what we see in the log: CQG WebSocket | Timeout waiting for pong message from server. | 2021-07-30 10:58:46.803 There are a lot of these, so this is due to a network connectivity issue. Or perhaps it is happening, if Sierra Chart were frozen for an extended time but that would have to be for over a minute. Although it would seem unlikely to be occurring for that reason.We also see: Chart #10 has tagged chart #11 for full recalculation. Chartbook: ES Tading FINAL Oct 2020.Cht | 2021-07-30 10:03:01.679
Refer to:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.9 References to Other Charts / Continuous Full Recalculation of Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-30 16:24:52
|
| [2021-07-30 22:08:50] |
| User377189 - Posts: 216 |
|
I would assume the freezing might occur when the charts/studies in the chartbook are loading for the first time. This freezing is happening after the charts/studies in the chartbook have been loaded and running for a while. Sierra chart does hang up a lot lately, have been using this setup for a while and never faced any issues. |
| [2021-07-30 23:43:20] |
| |
|
The problem would be caused by a study taking a long time to calculate. That would be the only reasonable possibility. By looking at the full calculation time, you can then determine which one or which multiple ones there are doing this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-30 23:43:38
|
| [2021-07-30 23:49:22] |
| |
|
Another thing you will need to do is to use a sub instance and put the charts that use a lot of CPU time on a sub instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: