Support Board
Date/Time: Sun, 29 Jun 2025 05:54:52 +0000
Post From: Historical Download Complete Message + Platform Hangs
| [2021-07-29 20:16:51] |
| John - SC Support - Posts: 40645 |
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It makes sense for this message to appear when you open a Chartbook, as it is most likely going to need to get any missing data for the symbols in that Chartbook. Also, depending on how much data needs to be updated, it can take some time to get the data. What exactly do you mean by it keeps "repeating" itself? Once the download is complete, then you should be getting the live data. But, it should not be doing this when switching between Simulated and Live trading. How are you making this switch? Also, get us a copy of your Message Log when you have one of these issues (assuming the system does not "lock up") by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |