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Date/Time: Wed, 24 Jul 2024 01:06:16 +0000



Data

View Count: 614

[2021-07-09 07:18:29]
saxo12 - Posts: 38
Hello Sierra charts

I have just renewed my subsription on Wednesday

Wednesday & Thursday all was well now Friday I have delayed data of 30mins?

Any thing that can be done?

Regards
[2021-07-09 08:19:11]
Sierra Chart Engineering - Posts: 104368
Tell us the symbol you are referring to. The delay should be 10 to 15 minutes, not 30 minutes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-09 08:27:22]
saxo12 - Posts: 38
the BUND
why delayed I payed for the servicew and to my broker Infinity
If I have to use another data service how much and why
I never did before

Regards
[2021-07-09 15:21:39]
John - SC Support - Posts: 33223
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-12 07:21:11]
saxo12 - Posts: 38
Software version: 2284 64-bit | 2021-07-12 08:16:21.481
Primary Thread ID: 2720 | 2021-07-12 08:16:21.481
Usage end date: 2021-08-07 | 2021-07-12 08:16:21.481
Enabled for: Advanced Features 2. | 2021-07-12 08:16:21.481
Enabled for: Sierra Chart Historical Data Service. | 2021-07-12 08:16:21.481
Enabled for: Delayed Denali Exchange Data Feed. | 2021-07-12 08:16:21.481
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-12 08:16:21.481
Current selected Data/Trading service: SC Data - All Services | 2021-07-12 08:16:21.481
Custom symbol settings values: enabled | 2021-07-12 08:16:21.481
Chart Update Interval: 500 | 2021-07-12 08:16:21.481
Intraday Data Storage Time Unit: 1 | 2021-07-12 08:16:21.481
Time Zone: +01:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2021-07-12 08:16:21.481
2021-07-12 07:16:21 Local computer time in UTC | 2021-07-12 08:16:21.481
2021-07-12 08:16:21 Local computer time in SC Time Zone | 2021-07-12 08:16:21.481
2021-07-12 07:14:46 Server time in UTC | 2021-07-12 08:16:21.481
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-07-12 08:16:21.481
Program path: C:\SierraChart\ | 2021-07-12 08:16:21.481
Data Files path: C:\SierraChart\Data\ | 2021-07-12 08:16:21.481
OS Version Number: 10.0 | 2021-07-12 08:16:21.482
Locale Setting: C | 2021-07-12 08:16:21.482
DLLs: UserContributedStudies_64.dll | 2021-07-12 08:16:21.482
Allowed protected custom studies: | 2021-07-12 08:16:21.482

FGBLU21-EUREX Monthly #1 | Reloading chart. | 2021-07-12 08:17:06.922
FGBLU21-EUREX Weekly #2 | Reloading chart. | 2021-07-12 08:17:06.951
FGBLU21-EUREX 1 Day #3 | Reloading chart. | 2021-07-12 08:17:07.081
FGBLU21-EUREX 30 Min #4 | Reloading chart. | 2021-07-12 08:17:07.189
FGBLU21-EUREX #5 | Reloading chart. | 2021-07-12 08:17:07.223
FGBLU21-EUREX 30 Min #6 | Reloading chart. | 2021-07-12 08:17:07.269
FGBLU21-EUREX Rev. 10t #7 | Reloading chart. | 2021-07-12 08:17:07.282
Starting DelayedDownloadMonitoringTimer | 2021-07-12 08:17:07.502
Starting HDTimeoutTimer | 2021-07-12 08:17:07.502
Added historical Daily data request for FGBLU21-EUREX to the queue. | 2021-07-12 08:17:07.524
Triggering next historical data download in queue. | 2021-07-12 08:17:07.524
Mapping FGBLU21-EUREX to FGBL202109_FUT_EUREX. Service code: eurex | 2021-07-12 08:17:07.524
SC DTC Delayed Exchange Data | Starting real-time market data updates for: FGBLU21-EUREX (FGBL202109_FUT_EUREX). ID: 1 Service code: eurex | 2021-07-12 08:17:07.525
SC DTC Delayed Exchange Data | Connecting to the server ds14.sierracharts.com. Port 10043 | 2021-07-12 08:17:07.539
SC DTC Delayed Exchange Data | Requesting security definition data for: FGBLU21-EUREX (FGBL202109_FUT_EUREX). ID: 1 | 2021-07-12 08:17:07.539
HD Request # 1 | Downloading Historical Daily chart data for FGBLU21-EUREX. Starting date: 2021-07-06. Service: eurex | 2021-07-12 08:17:07.577
Starting DelayedDownloadMonitoringTimer | 2021-07-12 08:17:07.793
Starting HDTimeoutTimer | 2021-07-12 08:17:07.793
Added historical Intraday data request for FGBLU21-EUREX to the queue. | 2021-07-12 08:17:07.794
Intraday data recording state for symbol FGBLU21-EUREX is set to download 'Pending'. | 2021-07-12 08:17:07.794
Triggering next historical data download in queue. | 2021-07-12 08:17:07.794
Delaying start of download for FGBLU21-EUREX | 2021-07-12 08:17:07.797
DTC Client socket (1) | Creating socket. | 2021-07-12 08:17:08.262
DTC Client socket (1) | New receive buffer size: 5242880 | 2021-07-12 08:17:08.263
DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-07-12 08:17:08.263
SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-07-12 08:17:08.997
SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-07-12 08:17:08.997
SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-07-12 08:17:08.998
SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-07-12 08:17:09.722
SC DTC Delayed Exchange Data | Sending logon request message. | 2021-07-12 08:17:09.723
SC DTC Delayed Exchange Data | Received logon response. | 2021-07-12 08:17:10.624
SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-07-12 08:17:10.624
SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-07-12 08:17:10.624
SC DTC Delayed Exchange Data | Successfully connected. | 2021-07-12 08:17:10.624
SC DTC Delayed Exchange Data | Trading is not supported. | 2021-07-12 08:17:10.624
SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: FGBLU21-EUREX -> FGBL202109_FUT_EUREX | 2021-07-12 08:17:10.639
HD Request # 1 | Requesting historical Daily data for GGU21 starting at 2021-07-05. SC External HD service. | 2021-07-12 08:17:10.795
SC DTC Delayed Exchange Data | Received security definition for symbol FGBLU21-EUREX | 2021-07-12 08:17:11.425
HD Request # 1 | Receiving historical Daily data for FGBLU21-EUREX starting at 2021-07-06 | 2021-07-12 08:17:14.943
HD Request # 1 | Writing historical Daily data to the file FGBLU21-EUREX.dly | 2021-07-12 08:17:14.943
HD Request # 1 | Bytes received: 300 | 2021-07-12 08:17:14.979
HD Request # 1 | Received 5 records from 2021-07-06 00:00:00 to 2021-07-09 00:00:00 (4.0 days) and wrote 4 records for FGBLU21-EUREX | 2021-07-12 08:17:14.979
HD Request # 1 | Completion time: 7s | 2021-07-12 08:17:14.979
HD Request # 1 | Daily data download complete for FGBLU21-EUREX. Unique request ID: 1 | 2021-07-12 08:17:14.980
Removing historical data download ID 1. | 2021-07-12 08:17:14.980

Triggering next historical data download in queue. | 2021-07-12 08:17:14.980
No download requests in the queue to start downloads for. | 2021-07-12 08:17:14.980
FGBLU21-EUREX[M] Monthly #1 | Reloading chart. | 2021-07-12 08:17:15.002
FGBLU21-EUREX[M] Weekly #2 | Reloading chart. | 2021-07-12 08:17:15.013
HD Request # 2 | Downloading Intraday chart data for FGBLU21-EUREX to the file FGBLU21-EUREX.scid. Service: eurex | 2021-07-12 08:17:16.843
HD Request # 2 | Download start date-time: 2021-07-09 12:49:08.000000. File last date-time: 2021-07-09 12:49:08.000000 | 2021-07-12 08:17:16.844
HD Request # 2 | Using server: ds24.sierracharts.com port 10149 | 2021-07-12 08:17:16.845
Socket (2) | Creating socket. | 2021-07-12 08:17:17.546
Socket (2) | New receive buffer size: 5242880 | 2021-07-12 08:17:17.546
Socket (2) | Connecting to IP: 80.81.77.132. | 2021-07-12 08:17:17.546
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-07-12 08:17:18.983
HD Request # 2 | Sending historical data logon request message. | 2021-07-12 08:17:18.983
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-07-09 12:49:08. Record interval: 1. Symbol: FGBL202109_FUT_EUREX | 2021-07-12 08:17:19.789
HD Request # 2 | Decompressing data. | 2021-07-12 08:17:20.512
HD Request # 2 | Receiving Intraday data for FGBLU21-EUREX starting at 2021-07-09 12:49:08.076000 | 2021-07-12 08:17:20.722
Socket (2) | CloseSocket call. | 2021-07-12 08:17:20.730
Historical data download thread signaled to stop. | 2021-07-12 08:17:20.730
Socket (2) | Shutdown started. Waiting for graceful close. | 2021-07-12 08:17:20.730
HD Request # 2 | Timestamp of first Intraday data file record written: 2021-07-09 12:49:08.076000 | 2021-07-12 08:17:20.730
HD Request # 2 | Received 5406 records from 2021-07-09 12:49:08.076000 to 2021-07-12 08:02:19.957000 (2.8 days) and wrote 5406 records for FGBLU21-EUREX | 2021-07-12 08:17:20.730
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-07-12 07:02:19.957000 | 2021-07-12 08:17:20.739
Added 1 Time and Sales records to Intraday data file for FGBLU21-EUREX after download. | 2021-07-12 08:17:20.739
HD Request # 2 | Completion time: 4s | 2021-07-12 08:17:20.739
HD Request # 2 | Intraday data download complete for FGBLU21-EUREX. Unique request ID: 2 | 2021-07-12 08:17:20.739
Removing historical data download ID 2. | 2021-07-12 08:17:20.739
Real-time Intraday chart data file updates started for FGBLU21-EUREX | 2021-07-12 08:17:20.739
Opened cached Intraday file: C:\SierraChart\Data\FGBLU21-EUREX.scid. Thread ID: 2720 | 2021-07-12 08:17:20.750
Intraday chart data file opened for FGBLU21-EUREX | 2021-07-12 08:17:20.750
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-07-12 08:17:20.750

Triggering next historical data download in queue. | 2021-07-12 08:17:20.750
No download requests in the queue to start downloads for. | 2021-07-12 08:17:20.750
ok As requested
cleared message log
disconnected
re connected
copied message log
Regards


Socket (2) | Socket gracefully closed by remote side. | 2021-07-12 08:17:21.422
Socket (2) | Closed. | 2021-07-12 08:17:21.422
File >> Disconnect selected. | 2021-07-12 08:17:36.763
SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-07-12 08:17:36.764
DTC Client socket (1) | CloseSocket call. | 2021-07-12 08:17:36.764
SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-07-12 08:17:36.764
SC Data - All Services | Disconnected. | 2021-07-12 08:17:36.764
DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-07-12 08:17:36.764
DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2021-07-12 08:17:59.211 *
DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-07-12 08:17:59.211
DTC Client socket (1) | Closed. | 2021-07-12 08:17:59.211
[2021-07-12 09:21:27]
Sierra_Chart Engineering - Posts: 15556
This symbol is a EUREX symbol and will be delayed 15 minutes:
FGBLU21-EUREX

Unless you subscribe to the real-time EUREX data:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_EUREX
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-12 10:41:43]
saxo12 - Posts: 38
ok havent paid denali
not sure how much for a month
says $10/month then another page says $25/month
also It is valid for 1 month but cancellation says by email/telephone
or without this notice I have agreed to life membership?

I signed something but without having a contract law degree
not actually sure
Also how do I pay
add credit will be going to sierra charts and not denali
[2021-07-12 13:47:21]
John - SC Support - Posts: 33223
The cost for the Denali Exchange Data Feed is $10 for the data feed fee (which is part of the Package price and can be reduced by purchasing multiple months up front), plus the cost of the exchanges that you activate. The EUREX exchange is $25.00 per month.

The data feed is per month and the exchange renews on the first of each month. The first month in which you activate the EUREX you will pay the full amount regardless of when you activate it in the month and you will then pay again on the first of the next month. In addition, there are no refunds, so if you cancel in the middle of the month, then it will not renew the next month, but you will not receive any funds back. These are the exchanges rules.

The Denali Exchange Data Feed is from Sierra Chart, so the Data Feed Fee goes to us and the exchange fee goes to the exchange. But all payments are made to us and we take care of paying the exchanges on your behalf. Therefore, you just need to add funds to your account as you would to pay for your Package. You can access the Payment page here:
https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-12 14:37:41]
saxo12 - Posts: 38
ok so the cost per month on package 5 is
$36 for the charts
$10 for denali
$25 for data from the exchange (eurex)
total/month $71

have I got this right?

Regards
[2021-07-12 16:44:52]
John - SC Support - Posts: 33223
Yes, that is correct.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-14 11:32:13]
saxo12 - Posts: 38
I have already paid ny broker for data
as I need to trade on there platform

However now I am told to pay sierra for the same data

Do you have any brokers that you work with that
I dont need to do this?
[2021-07-14 13:52:53]
John - SC Support - Posts: 33223
You might be able to use the data from your broker depending on what service you are using (if it is CQG or Rithmic then it's possible, as we can get the data from them). But, you also may not be able to get the data due to multiple connections at the same time to that service. This is something you would need to ask broker about.

In terms of brokers that do not have the requirement to use their platform, refer to our list of supported brokers at this link:
https://www.sierrachart.com/index.php?page=doc/OtherSitesLinks.php#Brokers
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-14 14:19:49]
saxo12 - Posts: 38
ok
now told by infinity (my broker)that
I can 'opt in' to sierra charts and use infinity data
for the charts

if I opt in
am I paying *2 for the charts?
[2021-07-14 14:55:15]
John - SC Support - Posts: 33223
if I opt in
am I paying *2 for the charts?

We can not say. That is something you need to ask Infinity.

Just keep in mind, you can only get Sierra Chart directly from us. If they want to charge you a fee to use Sierra Chart, then that is up to them.

Also, just to ensure you have the right information, Sierra Chart does work with Infinity/TransAct. You will find the information here:
TransAct Futures Trading Service
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-15 08:33:03]
saxo12 - Posts: 38
Hello
ref fees
this is the reply I got from my broker Infinity

'Stephen

If you go back to SC, subscribe to the standard level 5 package so you can use our data feed and will not be double billed CME data fees.

If you subscribe to SC's Denali data feed, you will be charged double for CME data fees
'


I am on level 5 Sierra
[2021-07-15 10:53:11]
saxo12 - Posts: 38
just tried to change data settings to Transact
no connection
dont know which one to get a delayed data

not getting any connection now
[2021-07-15 14:20:24]
John - SC Support - Posts: 33223
You will not get any delayed data if you are setup to connect to TransAct. In that case, we expect the data to be coming from TransAct or from our real-time data feeds.

What is your File >> Data/Trade Service Settings set to? Are you subscribed to the TransAct data? Are you getting the real-time data or not from them?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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