Login Page - Create Account

Support Board


Date/Time: Thu, 28 Mar 2024 14:51:30 +0000



Historical data service

View Count: 830

[2021-07-02 04:28:17]
Sierra Chart Engineering - Posts: 104368
We want you to change the Intraday Data Storage Time Unit setting to 10 Seconds or 30 seconds:
Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings)

Restart Sierra Chart.

After that, follow this procedure here again to re-download the data for all contract months:
Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data

After all of the data is downloaded, you can change that setting back to 1 tick or 1 second.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-03 05:55:30
[2021-07-13 12:54:42]
Ale83 - Posts: 26
http://www.sierrachart.com/image.php?Image=1626180787501.png
Sopra immagine della chart dopo aver fatto quanto richiesto da voi, si sono ricaricati quasi tutti i contratti, ma in alcuni contratti mancano alcuni giorni; ho messo tempo di archiviazione a 10 secondi e provato anche a 30 secondi, potete aiutarmi?
[2021-07-16 23:32:10]
Sierra_Chart Engineering - Posts: 13607
We apologize for the delay. It really looks as though you have some Internet connectivity issue, affecting the downloading of data. We want you to follow the instructions here and try using port 80:
Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80

We want you to change the Intraday Data Storage Time Unit setting to 1 Minute:
Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings)

After that is done, follow the below procedure.

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account