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Direct MessagesDate/Time: Sun, 28 Apr 2024 10:52:22 +0000
Post From: Historical data service
| [2021-07-16 23:32:10] |
| Sierra_Chart Engineering - Posts: 14111 |
|
We apologize for the delay. It really looks as though you have some Internet connectivity issue, affecting the downloading of data. We want you to follow the instructions here and try using port 80: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 We want you to change the Intraday Data Storage Time Unit setting to 1 Minute: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) After that is done, follow the below procedure. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |