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Direct MessagesDate/Time: Wed, 24 Apr 2024 11:44:12 +0000
Denali Data feed issues... again:/
View Count: 562
| [2021-05-11 16:18:14] |
| User787727 - Posts: 7 |
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Hey Sierra Charts, Thank you for your help in advance. I'm having an issue pop up that I believe was resolved about a month ago. This is related to my previous tickets that I submitted. My account is associated with ONTOTRADE and I believe that ONTOTRADE has a package with Sierra Charts. That package includes a data feed, which is the Denali Data feed. The Denali Data feed has been working perfectly for a month and suddenly stopped working for me. In fact, I can only see data going back to March of this year (please see attached). Furthermore, when I open my charts, I also get a message that says something like "You have no exchanges active on the Denali Exchange Data Feed service." Is this something that I will have to have ONTOTRADE speak with Sierra Charts about? Looking forward to hearing back from you! Thank you so much, Noah |
| [2021-05-11 17:04:27] |
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It is so much better, that you just pay for Sierra Chart directly and not get a reseller into the middle of this. And we are in the process of ending all these reseller arrangements. The problem is you do not have an exchange active on your Sierra Chart account. It is terribly frustrating for everyone when we cannot help you, and we have another party in the middle of this. Please tell them you do not want to pay for Sierra Chart through them and you need to pay for us directly. We need to deal with this matter decisively. And we are going to contact this reseller, and end the arrangement at the end of May. At this point, we are removing the association with ontotrade for your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 17:08:36] |
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We have resolved the issue. You should now be receiving the real-time and historical data. Your Sierra Chart account was billed 3.25 USD for this month for the exchange fee. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 17:59:22] |
| User787727 - Posts: 7 |
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Unfortunately, this issue has not been resolved:/ After "deleting all data and downloading" for each symbol, my data still only goes back to about March 11, 2021. Please let me know if you need any more info from me and I'll be happy to provide it:) Looking forward to your reply, Noah |
| [2021-05-11 18:02:20] |
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Make sure the chart is set to be a Continuous Futures Contract chart: Continuous Futures Contract Charts Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-11 18:03:15
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| [2021-05-11 20:22:36] |
| User787727 - Posts: 7 |
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Yes, it is set to Continuous Futures Contract - Volume Based Rollover. (See attached) I also have "days to load" set to 480 days, which would put me at 16 months. (see attached) Any other recommendations? Thank you, Noah |
 Screen Shot 2021-05-11 at 1.17.28 PM.png / V - Attached On 2021-05-11 20:20:08 UTC - Size: 82.64 KB - 163 views |
| [2021-05-11 20:45:47] |
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What we can tell from that screenshot is the data is still coming from CQG. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-11 21:01:31
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| [2021-05-11 21:09:50] |
| User787727 - Posts: 7 |
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Hey there, would you be open to allowing me to send that copy of the Message Log privately? There's some personal information that I wouldn't want being shared publicly here on the Support Board. Thank you, Noah |
| [2021-05-11 22:07:55] |
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Yes will be fine. See step 4: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-12 14:41:01] |
| John - SC Support - Posts: 31059 |
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Sorry, but there was a problem when we tried to activate the exchange for you. That is why you were still having the problem. We have activated the exchange now, so you should be all set to get the proper data. Let us know if you are still having a problem. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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