Support Board
Date/Time: Sun, 14 Sep 2025 18:09:58 +0000
Historical data is downloaded, but auto update is not working
View Count: 618
| [2021-04-23 16:44:01] |
| User897936 - Posts: 4 |
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I tried the force log in feature recommended here, but it didn't work Notice: Delayed CME/CBOT/NYMEX/COMEX Data Now Available for Users Log: Software version: 2250 64-bit | 2021-04-23 15:27:33.375 Primary Thread ID: 416 | 2021-04-23 15:27:33.375 Usage end date: 2021-04-30 | 2021-04-23 15:27:33.375 Enabled for: Advanced Features 2. | 2021-04-23 15:27:33.375 Enabled for: Sierra Chart Historical Data Service. | 2021-04-23 15:27:33.375 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-04-23 15:27:33.375 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-23 15:27:33.375 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-23 15:27:33.375 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 15:27:33.375 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 15:27:33.375 Custom symbol settings values: enabled | 2021-04-23 15:27:33.375 Chart Update Interval: 500 | 2021-04-23 15:27:33.375 Intraday Data Storage Time Unit: 1 | 2021-04-23 15:27:33.375 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 15:27:33.375 2021-04-23 15:27:33 Local computer time in UTC | 2021-04-23 15:27:33.375 2021-04-23 15:27:33 Local computer time in SC Time Zone | 2021-04-23 15:27:33.375 2021-04-23 15:23:46 Server time in UTC | 2021-04-23 15:27:33.375 Local computer UTC time and Server UTC time difference: 38 seconds. | 2021-04-23 15:27:33.375 Notice: Your computer's clock is off by 38 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 15:27:33.375 Program path: C:\sierra\ | 2021-04-23 15:27:33.375 Data Files path: C:\sierra\Data\ | 2021-04-23 15:27:33.375 OS Version Number: 6.1 | 2021-04-23 15:27:33.375 Locale Setting: C | 2021-04-23 15:27:33.375 DLLs: UserContributedStudies_64.dll | 2021-04-23 15:27:33.375 Allowed protected custom studies: ALL_DLLNAMES_ALLOWED | 2021-04-23 15:27:33.375 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-04-23 15:27:34.880 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:34.890 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:34.891 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2021-04-23 15:27:34.891 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:35.065 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:35.065 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:35.066 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:35.278 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:35.278 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:36.104 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:36.104 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:36.105 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:36.275 DTC Client socket (1) | Closed. | 2021-04-23 15:27:36.275 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-04-23 15:27:38.105 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:38.118 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:38.118 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-04-23 15:27:38.118 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:38.399 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:38.399 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:39.010 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:39.010 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:39.010 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:39.010 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:39.010 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:39.142 DTC Client socket (1) | Closed. | 2021-04-23 15:27:39.142 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2021-04-23 15:27:41.010 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:41.021 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:41.021 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-04-23 15:27:41.021 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:41.157 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:41.157 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:41.158 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:41.315 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:41.315 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:41.910 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:41.910 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:41.910 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:42.042 DTC Client socket (1) | Closed. | 2021-04-23 15:27:42.042 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2021-04-23 15:27:43.911 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:43.922 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:43.922 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-04-23 15:27:43.922 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:44.208 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:44.208 |
| [2021-04-23 18:09:18] |
| John - SC Support - Posts: 41793 |
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Your Sierra Chart account which you have logged into this Support Board with is not the one that generated the Message Log. So we know what Sierra Chart account you are using, go to Help >> Support Board from within the Sierra Chart desktop program and then post in this thread telling us this is done.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-23 18:23:04] |
| User897936 - Posts: 4 |
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I opened the board through the app menu. It's strange, now I can't even connect to data feeds. DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-04-23 18:18:41.129 * Reading Internal Order ID file. | 2021-04-23 18:18:41.129 Reading Trade Orders file. | 2021-04-23 18:18:41.180 Reading Trade Positions file. | 2021-04-23 18:18:41.181 Reading Trade Account Data files. | 2021-04-23 18:18:41.181 UDPListener (568). Port 22904 | Listening on UDP port 22904. | 2021-04-23 18:18:41.207 Software version: 2250 64-bit | 2021-04-23 18:18:41.207 Primary Thread ID: 392 | 2021-04-23 18:18:41.207 Usage end date: 2021-05-07 | 2021-04-23 18:18:41.207 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-04-23 18:18:41.207 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-04-23 18:18:41.207 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 18:18:41.207 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 18:18:41.207 Custom symbol settings values: enabled | 2021-04-23 18:18:41.207 Chart Update Interval: 500 | 2021-04-23 18:18:41.207 Intraday Data Storage Time Unit: 1 | 2021-04-23 18:18:41.207 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 18:18:41.207 2021-04-23 18:18:41 Local computer time in UTC | 2021-04-23 18:18:41.207 2021-04-23 18:18:41 Local computer time in SC Time Zone | 2021-04-23 18:18:41.207 2021-04-23 18:18:02 Server time in UTC | 2021-04-23 18:18:41.207 Local computer UTC time and Server UTC time difference: 38 seconds. | 2021-04-23 18:18:41.207 Notice: Your computer's clock is off by 38 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 18:18:41.207 Program path: C:\sierra\ | 2021-04-23 18:18:41.207 Data Files path: C:\sierra\Data\ | 2021-04-23 18:18:41.207 OS Version Number: 6.1 | 2021-04-23 18:18:41.207 Locale Setting: C | 2021-04-23 18:18:41.207 DLLs: UserContributedStudies_64.dll | 2021-04-23 18:18:41.207 Allowed protected custom studies: | 2021-04-23 18:18:41.207 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-23 18:18:41.226 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 18:18:41.328 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-23 18:18:41.379 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-23 18:18:41.379 Received 5 login tokens. | 2021-04-23 18:18:41.446 Symbol settings MD5 received. Request ID: 1. | 2021-04-23 18:18:41.932 Symbol settings are up-to-date for scdataallservices. | 2021-04-23 18:18:41.932 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 18:18:47.493 * ESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 18:18:48.794 Starting DelayedDownloadMonitoringTimer | 2021-04-23 18:18:49.293 Starting HDTimeoutTimer | 2021-04-23 18:18:49.293 Historical data service client indicated that downloads are not enabled. Symbol: ESM21-CME. Data Type: Intraday data | 2021-04-23 18:18:49.293 Historical data download ID 1 not found when removing ID from outstanding request set. | 2021-04-23 18:18:49.293 Historical data service client indicated that downloads are not enabled. Symbol: ESM21-CME. Data Type: Intraday data | 2021-04-23 18:19:40.866 Historical data download ID 2 not found when removing ID from outstanding request set. | 2021-04-23 18:19:40.866 Reloading all charts with filename: ESM21-CME.scid | 2021-04-23 18:19:59.639 To receive the latest data, select 'File >> Connect To Data Feed' on the menu. | 2021-04-23 18:19:59.639 * ESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 18:19:59.792 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 18:20:08.030 * Date Time Of Last Edit: 2021-04-23 18:23:42
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| [2021-04-23 18:59:58] |
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We want you to restart Sierra Chart. And perform this procedure: Sierra Chart - Software Login Instructions: Forced Login Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-23 19:36:31] |
| User897936 - Posts: 4 |
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Tried forced login, reinstalled, tried forced login again: DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-04-23 19:35:15.743 * Reading Internal Order ID file. | 2021-04-23 19:35:15.743 Reading Trade Orders file. | 2021-04-23 19:35:15.810 Reading Trade Positions file. | 2021-04-23 19:35:15.810 Reading Trade Account Data files. | 2021-04-23 19:35:15.811 UDPListener (584). Port 22904 | Listening on UDP port 22904. | 2021-04-23 19:35:15.837 Software version: 2250 64-bit | 2021-04-23 19:35:15.837 Primary Thread ID: 264 | 2021-04-23 19:35:15.837 Usage end date: 2021-05-07 | 2021-04-23 19:35:15.837 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-04-23 19:35:15.837 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-04-23 19:35:15.837 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 19:35:15.837 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 19:35:15.837 Custom symbol settings values: enabled | 2021-04-23 19:35:15.837 Chart Update Interval: 500 | 2021-04-23 19:35:15.837 Intraday Data Storage Time Unit: 1 | 2021-04-23 19:35:15.837 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 19:35:15.837 2021-04-23 19:35:15 Local computer time in UTC | 2021-04-23 19:35:15.837 2021-04-23 19:35:15 Local computer time in SC Time Zone | 2021-04-23 19:35:15.837 2021-04-23 19:34:36 Server time in UTC | 2021-04-23 19:35:15.837 Local computer UTC time and Server UTC time difference: 39 seconds. | 2021-04-23 19:35:15.837 Notice: Your computer's clock is off by 39 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 19:35:15.837 Program path: C:\sierra\ | 2021-04-23 19:35:15.837 Data Files path: C:\sierra\Data\ | 2021-04-23 19:35:15.837 OS Version Number: 6.1 | 2021-04-23 19:35:15.837 Locale Setting: C | 2021-04-23 19:35:15.837 DLLs: UserContributedStudies_64.dll | 2021-04-23 19:35:15.837 Allowed protected custom studies: | 2021-04-23 19:35:15.837 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-23 19:35:15.877 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 19:35:16.005 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-23 19:35:16.056 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-23 19:35:16.056 Received 5 login tokens. | 2021-04-23 19:35:16.067 Symbol settings MD5 received. Request ID: 1. | 2021-04-23 19:35:16.636 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2021-04-23 19:35:16.636 Symbol settings received. Request ID: 2. | 2021-04-23 19:35:17.505 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 19:35:22.139 * MESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 19:35:28.154 MESM21-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\sierra\Data\MESM21-CME.scid | 2021-04-23 19:35:28.158 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 19:35:28.653 * Starting DelayedDownloadMonitoringTimer | 2021-04-23 19:35:28.653 Starting HDTimeoutTimer | 2021-04-23 19:35:28.653 Historical data service client indicated that downloads are not enabled. Symbol: MESM21-CME. Data Type: Intraday data | 2021-04-23 19:35:28.653 Historical data download ID 1 not found when removing ID from outstanding request set. | 2021-04-23 19:35:28.653 |
| [2021-04-23 20:08:44] |
| John - SC Support - Posts: 41793 |
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We had to reset your trial. You should be good now. Let us know if you have any further trouble.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-26 02:48:48] |
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Also make sure you are logging into Sierra Chart using the same username that you are logged into this website with. Instructions: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-26 02:49:01
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| [2021-04-26 05:54:47] |
| User897936 - Posts: 4 |
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Thanks, got in and data is updating.
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To post a message in this thread, you need to log in with your Sierra Chart account: