Support Board
Date/Time: Sun, 14 Sep 2025 20:24:03 +0000
Post From: Historical data is downloaded, but auto update is not working
| [2021-04-23 18:23:04] |
| User897936 - Posts: 4 |
|
I opened the board through the app menu. It's strange, now I can't even connect to data feeds. DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-04-23 18:18:41.129 * Reading Internal Order ID file. | 2021-04-23 18:18:41.129 Reading Trade Orders file. | 2021-04-23 18:18:41.180 Reading Trade Positions file. | 2021-04-23 18:18:41.181 Reading Trade Account Data files. | 2021-04-23 18:18:41.181 UDPListener (568). Port 22904 | Listening on UDP port 22904. | 2021-04-23 18:18:41.207 Software version: 2250 64-bit | 2021-04-23 18:18:41.207 Primary Thread ID: 392 | 2021-04-23 18:18:41.207 Usage end date: 2021-05-07 | 2021-04-23 18:18:41.207 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-04-23 18:18:41.207 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-04-23 18:18:41.207 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 18:18:41.207 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 18:18:41.207 Custom symbol settings values: enabled | 2021-04-23 18:18:41.207 Chart Update Interval: 500 | 2021-04-23 18:18:41.207 Intraday Data Storage Time Unit: 1 | 2021-04-23 18:18:41.207 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 18:18:41.207 2021-04-23 18:18:41 Local computer time in UTC | 2021-04-23 18:18:41.207 2021-04-23 18:18:41 Local computer time in SC Time Zone | 2021-04-23 18:18:41.207 2021-04-23 18:18:02 Server time in UTC | 2021-04-23 18:18:41.207 Local computer UTC time and Server UTC time difference: 38 seconds. | 2021-04-23 18:18:41.207 Notice: Your computer's clock is off by 38 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 18:18:41.207 Program path: C:\sierra\ | 2021-04-23 18:18:41.207 Data Files path: C:\sierra\Data\ | 2021-04-23 18:18:41.207 OS Version Number: 6.1 | 2021-04-23 18:18:41.207 Locale Setting: C | 2021-04-23 18:18:41.207 DLLs: UserContributedStudies_64.dll | 2021-04-23 18:18:41.207 Allowed protected custom studies: | 2021-04-23 18:18:41.207 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-23 18:18:41.226 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 18:18:41.328 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-23 18:18:41.379 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-23 18:18:41.379 Received 5 login tokens. | 2021-04-23 18:18:41.446 Symbol settings MD5 received. Request ID: 1. | 2021-04-23 18:18:41.932 Symbol settings are up-to-date for scdataallservices. | 2021-04-23 18:18:41.932 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 18:18:47.493 * ESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 18:18:48.794 Starting DelayedDownloadMonitoringTimer | 2021-04-23 18:18:49.293 Starting HDTimeoutTimer | 2021-04-23 18:18:49.293 Historical data service client indicated that downloads are not enabled. Symbol: ESM21-CME. Data Type: Intraday data | 2021-04-23 18:18:49.293 Historical data download ID 1 not found when removing ID from outstanding request set. | 2021-04-23 18:18:49.293 Historical data service client indicated that downloads are not enabled. Symbol: ESM21-CME. Data Type: Intraday data | 2021-04-23 18:19:40.866 Historical data download ID 2 not found when removing ID from outstanding request set. | 2021-04-23 18:19:40.866 Reloading all charts with filename: ESM21-CME.scid | 2021-04-23 18:19:59.639 To receive the latest data, select 'File >> Connect To Data Feed' on the menu. | 2021-04-23 18:19:59.639 * ESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 18:19:59.792 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 18:20:08.030 * Date Time Of Last Edit: 2021-04-23 18:23:42
|