Support Board
Date/Time: Sun, 14 Sep 2025 20:27:55 +0000
Post From: Historical data is downloaded, but auto update is not working
| [2021-04-23 16:44:01] |
| User897936 - Posts: 4 |
|
I tried the force log in feature recommended here, but it didn't work Notice: Delayed CME/CBOT/NYMEX/COMEX Data Now Available for Users Log: Software version: 2250 64-bit | 2021-04-23 15:27:33.375 Primary Thread ID: 416 | 2021-04-23 15:27:33.375 Usage end date: 2021-04-30 | 2021-04-23 15:27:33.375 Enabled for: Advanced Features 2. | 2021-04-23 15:27:33.375 Enabled for: Sierra Chart Historical Data Service. | 2021-04-23 15:27:33.375 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-04-23 15:27:33.375 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-23 15:27:33.375 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-23 15:27:33.375 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 15:27:33.375 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 15:27:33.375 Custom symbol settings values: enabled | 2021-04-23 15:27:33.375 Chart Update Interval: 500 | 2021-04-23 15:27:33.375 Intraday Data Storage Time Unit: 1 | 2021-04-23 15:27:33.375 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 15:27:33.375 2021-04-23 15:27:33 Local computer time in UTC | 2021-04-23 15:27:33.375 2021-04-23 15:27:33 Local computer time in SC Time Zone | 2021-04-23 15:27:33.375 2021-04-23 15:23:46 Server time in UTC | 2021-04-23 15:27:33.375 Local computer UTC time and Server UTC time difference: 38 seconds. | 2021-04-23 15:27:33.375 Notice: Your computer's clock is off by 38 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 15:27:33.375 Program path: C:\sierra\ | 2021-04-23 15:27:33.375 Data Files path: C:\sierra\Data\ | 2021-04-23 15:27:33.375 OS Version Number: 6.1 | 2021-04-23 15:27:33.375 Locale Setting: C | 2021-04-23 15:27:33.375 DLLs: UserContributedStudies_64.dll | 2021-04-23 15:27:33.375 Allowed protected custom studies: ALL_DLLNAMES_ALLOWED | 2021-04-23 15:27:33.375 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-04-23 15:27:34.880 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:34.890 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:34.891 DTC Client socket (1) | Connecting to IP: 64.38.174.178. | 2021-04-23 15:27:34.891 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:35.065 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:35.065 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:35.066 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:35.278 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:35.278 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:36.104 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:36.104 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:36.104 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:36.105 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:36.275 DTC Client socket (1) | Closed. | 2021-04-23 15:27:36.275 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10044 | 2021-04-23 15:27:38.105 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:38.118 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:38.118 DTC Client socket (1) | Connecting to IP: 216.1.90.130. | 2021-04-23 15:27:38.118 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:38.255 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:38.399 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:38.399 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:39.009 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:39.010 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:39.010 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:39.010 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:39.010 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:39.010 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:39.142 DTC Client socket (1) | Closed. | 2021-04-23 15:27:39.142 SC DTC Delayed Exchange Data | Connecting to the server ds21.sierracharts.com. Port 10043 | 2021-04-23 15:27:41.010 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:41.021 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:41.021 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2021-04-23 15:27:41.021 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:41.157 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:41.157 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:41.158 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:41.315 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:41.315 SC DTC Delayed Exchange Data | Received logon response. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Server Name: SC Real-Time Server. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Logon error received from server: Username not authorized. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-04-23 15:27:41.910 DTC Client socket (1) | CloseSocket call. | 2021-04-23 15:27:41.910 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-04-23 15:27:41.910 SC DTC Delayed Exchange Data | Data feed disconnected. Will reconnect in 2 seconds. | 2021-04-23 15:27:41.910 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-04-23 15:27:42.042 DTC Client socket (1) | Closed. | 2021-04-23 15:27:42.042 SC DTC Delayed Exchange Data | Connecting to the server ds12-2.sierracharts.com. Port 10044 | 2021-04-23 15:27:43.911 DTC Client socket (1) | Creating socket. | 2021-04-23 15:27:43.922 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-04-23 15:27:43.922 DTC Client socket (1) | Connecting to IP: 204.15.197.13. | 2021-04-23 15:27:43.922 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-04-23 15:27:44.056 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-04-23 15:27:44.208 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-04-23 15:27:44.208 |