Support Board
Date/Time: Sun, 14 Sep 2025 20:26:41 +0000
Post From: Historical data is downloaded, but auto update is not working
| [2021-04-23 19:36:31] |
| User897936 - Posts: 4 |
|
Tried forced login, reinstalled, tried forced login again: DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-04-23 19:35:15.743 * Reading Internal Order ID file. | 2021-04-23 19:35:15.743 Reading Trade Orders file. | 2021-04-23 19:35:15.810 Reading Trade Positions file. | 2021-04-23 19:35:15.810 Reading Trade Account Data files. | 2021-04-23 19:35:15.811 UDPListener (584). Port 22904 | Listening on UDP port 22904. | 2021-04-23 19:35:15.837 Software version: 2250 64-bit | 2021-04-23 19:35:15.837 Primary Thread ID: 264 | 2021-04-23 19:35:15.837 Usage end date: 2021-05-07 | 2021-04-23 19:35:15.837 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-04-23 19:35:15.837 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-04-23 19:35:15.837 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-23 19:35:15.837 Current selected Data/Trading service: SC Data - All Services | 2021-04-23 19:35:15.837 Custom symbol settings values: enabled | 2021-04-23 19:35:15.837 Chart Update Interval: 500 | 2021-04-23 19:35:15.837 Intraday Data Storage Time Unit: 1 | 2021-04-23 19:35:15.837 Time Zone: +00:00:00 (UTC+00) | 2021-04-23 19:35:15.837 2021-04-23 19:35:15 Local computer time in UTC | 2021-04-23 19:35:15.837 2021-04-23 19:35:15 Local computer time in SC Time Zone | 2021-04-23 19:35:15.837 2021-04-23 19:34:36 Server time in UTC | 2021-04-23 19:35:15.837 Local computer UTC time and Server UTC time difference: 39 seconds. | 2021-04-23 19:35:15.837 Notice: Your computer's clock is off by 39 seconds. For help with this, press the 'Send for Analysis' button. | 2021-04-23 19:35:15.837 Program path: C:\sierra\ | 2021-04-23 19:35:15.837 Data Files path: C:\sierra\Data\ | 2021-04-23 19:35:15.837 OS Version Number: 6.1 | 2021-04-23 19:35:15.837 Locale Setting: C | 2021-04-23 19:35:15.837 DLLs: UserContributedStudies_64.dll | 2021-04-23 19:35:15.837 Allowed protected custom studies: | 2021-04-23 19:35:15.837 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-04-23 19:35:15.877 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-23 19:35:16.005 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-23 19:35:16.056 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-23 19:35:16.056 Received 5 login tokens. | 2021-04-23 19:35:16.067 Symbol settings MD5 received. Request ID: 1. | 2021-04-23 19:35:16.636 Requested symbol settings for service code scdataallservices. Request ID: 2. | 2021-04-23 19:35:16.636 Symbol settings received. Request ID: 2. | 2021-04-23 19:35:17.505 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 19:35:22.139 * MESM21-CME 1 Min #1 | Reloading chart. | 2021-04-23 19:35:28.154 MESM21-CME 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\sierra\Data\MESM21-CME.scid | 2021-04-23 19:35:28.158 Connect to Data Feed | Current service package does not support this function. Select 'Help >> Account Control Panel' to change your package. | 2021-04-23 19:35:28.653 * Starting DelayedDownloadMonitoringTimer | 2021-04-23 19:35:28.653 Starting HDTimeoutTimer | 2021-04-23 19:35:28.653 Historical data service client indicated that downloads are not enabled. Symbol: MESM21-CME. Data Type: Intraday data | 2021-04-23 19:35:28.653 Historical data download ID 1 not found when removing ID from outstanding request set. | 2021-04-23 19:35:28.653 |