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Direct MessagesDate/Time: Sun, 05 May 2024 02:21:05 +0000
Getting CME Data with Professional Status
View Count: 489
| [2021-03-19 18:25:17] |
| sd21leonard - Posts: 3 |
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Is this the reason that my feed has been cut off (stopped updating my charts a little over an hour ago)? If so, can you please make sure it is activated promptly. Thanks, J |
| [2021-03-19 19:21:39] |
| John - SC Support - Posts: 31362 |
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The only reason you would not be getting Real-Time data for the Globex is if you do not have the option File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to Yes. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is set to Yes already then try using the Forced Login to ensure that your local copy of Sierra Chart is up to date with your account settings. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login If neither of these work, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 22:18:34] |
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You may not be using the correct symbols. Update them with the Edit >> Translate Symbols command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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