Support Board

Date/Time: Sat, 18 May 2024 16:54:44 +0000

Post From: Getting CME Data with Professional Status

[2021-03-19 19:21:39] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31704
The only reason you would not be getting Real-Time data for the Globex is if you do not have the option File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds set to Yes. Refer to the following: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) If that is set to Yes already then try using the Forced Login to ensure that your local copy of Sierra Chart is up to date with your account settings. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login If neither of these work, then we would need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing