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Direct MessagesDate/Time: Sat, 18 May 2024 09:53:57 +0000
No live data coming through on my account
View Count: 635
| [2020-12-07 00:37:48] |
| User602946 - Posts: 8 |
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Hello I understand that the Denali Exchange Data Feed is active on my account but I cannot get live data. I have all the setting in the Data/Trade Server Settings as per the requirements in your documentation. Why no live data? Also my charts do not have any "(delayed)" after the chart, simply no live data is coming through.
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| [2020-12-07 00:44:23] |
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Make sure the symbols are correct. Use the Edit >> Translate Symbols to Current Service command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-07 01:10:45] |
| User602946 - Posts: 8 |
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When I do that, it changes the chart to "(delayed)" yet the settings are SC Futures Order Routing and Denali is active on my account.
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| [2020-12-07 01:32:27] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-12-07 01:47:04] |
| User602946 - Posts: 8 |
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Software version: 2207 64-bit | 2020-12-07 01:44:51.892 Primary Thread ID: 6452 | 2020-12-07 01:44:51.892 Usage end date: 2021-01-05 | 2020-12-07 01:44:51.892 Enabled for: Sierra Chart Historical Data Service. | 2020-12-07 01:44:51.892 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-12-07 01:44:51.892 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-12-07 01:44:51.892 Enabled for exchange2: CME (Trading Account Required) | 2020-12-07 01:44:51.892 Enabled for exchange2: CBOT (Trading Account Required) | 2020-12-07 01:44:51.892 Enabled for exchange2: COMEX (Trading Account Required) | 2020-12-07 01:44:51.892 Enabled for exchange2: NYMEX (Trading Account Required) | 2020-12-07 01:44:51.892 Allow Support for Sierra Chart Data Feeds is disabled. | 2020-12-07 01:44:51.892 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-12-07 01:44:51.892 Custom symbol settings values: enabled | 2020-12-07 01:44:51.892 Chart Update Interval: 500 | 2020-12-07 01:44:51.892 Intraday Data Storage Time Unit: 1 | 2020-12-07 01:44:51.892 Time Zone: +00:00:00 (UTC+00) | 2020-12-07 01:44:51.892 2020-12-07 01:44:51 Local computer time in UTC | 2020-12-07 01:44:51.892 2020-12-07 01:44:51 Local computer time in SC Time Zone | 2020-12-07 01:44:51.892 2020-12-07 01:37:01 Server time in UTC | 2020-12-07 01:44:51.892 Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-12-07 01:44:51.892 Program path: C:\SierraChart2\ | 2020-12-07 01:44:51.892 Data Files path: C:\SierraChart2\Data\ | 2020-12-07 01:44:51.892 OS Version Number: 10.0 | 2020-12-07 01:44:51.892 Locale Setting: C | 2020-12-07 01:44:51.892 DLLs: PG_Indicators.dll, PG_Indicators2.dll, PG_Indicators2_64.dll, PG_Indicators3.dll, PG_Indicators3_64.dll, PG_Indicators4.dll, PG_Indicators4_64.dll, PG_Indicators5_64.dll, PG_Indicators6_64.dll, PG_Indicators7_64.dll, PG_Indicators_64.dll, UserContributedStudies_64.dll | 2020-12-07 01:44:51.893 Allowed protected custom studies: | 2020-12-07 01:44:51.893 DTC Client socket (2) | Deleting network socket now after delay. | 2020-12-07 01:44:56.281 File >> Disconnect selected. | 2020-12-07 01:45:03.655 SC Futures Order Routing/Data | Waiting for socket receive thread to end | 2020-12-07 01:45:03.655 DTC Client socket (1) | CloseSocket call. | 2020-12-07 01:45:03.656 DTC Client socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:03.656 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:03.656 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2020-12-07 01:45:03.656 DTC Client socket (5) | CloseSocket call. | 2020-12-07 01:45:03.657 DTC Client socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:03.657 SC DTC Delayed Exchange Data | Disconnected from the server. | 2020-12-07 01:45:03.657 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:03.657 SC Futures Order Routing/Data | Disconnected. | 2020-12-07 01:45:03.657 DTC Client socket (1) | Socket gracefully closed by remote side. | 2020-12-07 01:45:03.658 DTC Client socket (1) | Closed. | 2020-12-07 01:45:03.659 DTC Client socket (5) | Socket gracefully closed by remote side. | 2020-12-07 01:45:03.700 DTC Client socket (5) | Closed. | 2020-12-07 01:45:03.700 SC Futures Order Routing/Data | Connecting to the server futurestrading1.sierracharts.com. Port 11098 | 2020-12-07 01:45:08.276 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2020-12-07 01:45:08.279 DTC Client socket (1) | New receive buffer size: 5242880 | 2020-12-07 01:45:08.279 DTC Client socket (1) | Connecting to IP: 216.1.90.129. | 2020-12-07 01:45:08.279 SC Futures Order Routing/Data | Network connection to server complete. | 2020-12-07 01:45:08.293 SC Futures Order Routing/Data | Starting socket receive thread. | 2020-12-07 01:45:08.293 SC Futures Order Routing/Data | Sending encoding request to server: Binary VLS. Compression: none | 2020-12-07 01:45:08.294 SC Futures Order Routing/Data | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:08.312 SC Futures Order Routing/Data | Sending logon request message. | 2020-12-07 01:45:08.312 SC Futures Order Routing/Data | Received logon response. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Server Name: SC DTC Server. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Trading is supported. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Order cancel and replace is supported. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | OCO Orders supported. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Bracket Orders supported. | 2020-12-07 01:45:08.317 SC Futures Order Routing/Data | Connected to server complete. | 2020-12-07 01:45:08.317 Triggering next historical data download in queue. | 2020-12-07 01:45:08.318 Triggering next historical data download in queue. | 2020-12-07 01:45:08.318 Triggering next historical data download in queue. | 2020-12-07 01:45:08.318 Triggering next historical data download in queue. | 2020-12-07 01:45:08.318 Updated verified funded futures trading account ending date to: 2021-01-06 01:45:08 | 2020-12-07 01:45:08.318 Mapping M2KZ20_FUT_CME to M2KZ20. Service code: cme | 2020-12-07 01:45:08.484 SC DTC Delayed Exchange Data | Starting real-time market data updates for: M2KZ20_FUT_CME (M2KZ20). ID: 1 Service code: cme | 2020-12-07 01:45:08.484 SC DTC Delayed Exchange Data | Connecting to the server ds23.sierracharts.com. Port 10043 | 2020-12-07 01:45:08.484 SC DTC Delayed Exchange Data | Requesting security definition data for: M2KZ20_FUT_CME (M2KZ20). ID: 1 | 2020-12-07 01:45:08.484 Added historical Intraday data request for M2KZ20_FUT_CME to the queue. | 2020-12-07 01:45:08.485 Intraday data recording state for symbol M2KZ20_FUT_CME is set to download 'Pending'. | 2020-12-07 01:45:08.485 Triggering next historical data download in queue. | 2020-12-07 01:45:08.485 DTC Client socket (2) | Creating socket. | 2020-12-07 01:45:08.485 DTC Client socket (2) | New receive buffer size: 5242880 | 2020-12-07 01:45:08.485 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2020-12-07 01:45:08.485 Delaying start of download for M2KZ20_FUT_CME | 2020-12-07 01:45:08.495 Mapping MNQZ20_FUT_CME to MNQZ20. Service code: cme | 2020-12-07 01:45:08.495 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MNQZ20_FUT_CME (MNQZ20). ID: 2 Service code: cme | 2020-12-07 01:45:08.495 SC DTC Delayed Exchange Data | Requesting security definition data for: MNQZ20_FUT_CME (MNQZ20). ID: 2 | 2020-12-07 01:45:08.495 Added historical Intraday data request for MNQZ20_FUT_CME to the queue. | 2020-12-07 01:45:08.495 Intraday data recording state for symbol MNQZ20_FUT_CME is set to download 'Pending'. | 2020-12-07 01:45:08.495 Triggering next historical data download in queue. | 2020-12-07 01:45:08.495 SC DTC Delayed Exchange Data | Network connection to server complete. | 2020-12-07 01:45:08.502 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2020-12-07 01:45:08.502 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2020-12-07 01:45:08.502 Mapping MESZ20_FUT_CME to MESZ20. Service code: cme | 2020-12-07 01:45:08.502 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MESZ20_FUT_CME (MESZ20). ID: 3 Service code: cme | 2020-12-07 01:45:08.502 SC DTC Delayed Exchange Data | Requesting security definition data for: MESZ20_FUT_CME (MESZ20). ID: 3 | 2020-12-07 01:45:08.502 Added historical Intraday data request for MESZ20_FUT_CME to the queue. | 2020-12-07 01:45:08.502 Intraday data recording state for symbol MESZ20_FUT_CME is set to download 'Pending'. | 2020-12-07 01:45:08.502 Triggering next historical data download in queue. | 2020-12-07 01:45:08.502 Mapping MYMZ20_FUT_CBOT to MYMZ20. Service code: cbot | 2020-12-07 01:45:08.513 SC DTC Delayed Exchange Data | Starting real-time market data updates for: MYMZ20_FUT_CBOT (MYMZ20). ID: 4 Service code: cbot | 2020-12-07 01:45:08.513 SC DTC Delayed Exchange Data | Requesting security definition data for: MYMZ20_FUT_CBOT (MYMZ20). ID: 4 | 2020-12-07 01:45:08.513 Added historical Intraday data request for MYMZ20_FUT_CBOT to the queue. | 2020-12-07 01:45:08.513 Intraday data recording state for symbol MYMZ20_FUT_CBOT is set to download 'Pending'. | 2020-12-07 01:45:08.513 Triggering next historical data download in queue. | 2020-12-07 01:45:08.513 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:08.528 SC DTC Delayed Exchange Data | Sending logon request message. | 2020-12-07 01:45:08.528 SC DTC Delayed Exchange Data | Received logon response. | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Successfully connected. | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Trading is not supported. | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: M2KZ20_FUT_CME -> M2KZ20 | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MESZ20_FUT_CME -> MESZ20 | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MNQZ20_FUT_CME -> MNQZ20 | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: MYMZ20_FUT_CBOT -> MYMZ20 | 2020-12-07 01:45:09.090 SC DTC Delayed Exchange Data | Received security definition for symbol M2KZ20_FUT_CME | 2020-12-07 01:45:09.183 SC DTC Delayed Exchange Data | Received security definition for symbol MESZ20_FUT_CME | 2020-12-07 01:45:09.184 SC DTC Delayed Exchange Data | Received security definition for symbol MNQZ20_FUT_CME | 2020-12-07 01:45:09.184 SC DTC Delayed Exchange Data | Received security definition for symbol MYMZ20_FUT_CBOT | 2020-12-07 01:45:09.184 HD Request # 21 | Downloading Intraday chart data for M2KZ20_FUT_CME to the file M2KZ20_FUT_CME.scid. Service: cme | 2020-12-07 01:45:14.409 HD Request # 21 | Download start date-time: 2020-12-07 01:44:40.000000. File last date-time: 2020-12-07 01:44:40.239000 | 2020-12-07 01:45:14.410 HD Request # 21 | Using server: ds21.sierracharts.com port 10150 | 2020-12-07 01:45:14.410 Socket (5) | Creating socket. | 2020-12-07 01:45:14.411 Socket (5) | New receive buffer size: 5242880 | 2020-12-07 01:45:14.411 Socket (5) | Connecting to IP: 216.1.90.129. | 2020-12-07 01:45:14.411 HD Request # 21 | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:14.428 HD Request # 21 | Sending historical data logon request message. | 2020-12-07 01:45:14.428 HD Request # 21 | Requesting Intraday data. Start date-time: 2020-12-07 01:44:40. Record interval: 1. Symbol: M2KZ20 | 2020-12-07 01:45:14.884 HD Request # 21 | Decompressing data. | 2020-12-07 01:45:14.888 HD Request # 21 | Receiving Intraday data for M2KZ20_FUT_CME starting at 2020-12-07 01:44:40.239000 | 2020-12-07 01:45:14.897 Socket (5) | CloseSocket call. | 2020-12-07 01:45:14.899 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:14.899 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:14.900 Historical data download thread signaled to stop. | 2020-12-07 01:45:14.900 HD Request # 21 | Timestamp of first Intraday data file record written: 2020-12-07 01:44:40.239000 | 2020-12-07 01:45:14.900 HD Request # 21 | Received 5 records from 2020-12-07 01:44:40.239000 to 2020-12-07 01:45:02.880000 (22.6 seconds) and wrote 5 records for M2KZ20_FUT_CME | 2020-12-07 01:45:14.900 Socket (5) | Socket gracefully closed by remote side. | 2020-12-07 01:45:14.902 Socket (5) | Closed. | 2020-12-07 01:45:14.902 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2020-12-07 01:45:02.880000 | 2020-12-07 01:45:14.914 HD Request # 21 | Completion time: 0s | 2020-12-07 01:45:14.914 HD Request # 21 | Intraday data download complete for M2KZ20_FUT_CME. Unique request ID: 21 | 2020-12-07 01:45:14.914 Removing historical data download ID 21. | 2020-12-07 01:45:14.914 Real-time Intraday chart data file updates started for M2KZ20_FUT_CME | 2020-12-07 01:45:14.914 Opened cached Intraday file: C:\SierraChart2\Data\M2KZ20_FUT_CME.scid. Thread ID: 6452 | 2020-12-07 01:45:14.914 Intraday chart data file opened for M2KZ20_FUT_CME | 2020-12-07 01:45:14.914 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2020-12-07 01:45:14.914 Triggering next historical data download in queue. | 2020-12-07 01:45:14.914 HD Request # 22 | Downloading Intraday chart data for MNQZ20_FUT_CME to the file MNQZ20_FUT_CME.scid. Service: cme | 2020-12-07 01:45:14.915 HD Request # 22 | Download start date-time: 2020-12-07 01:44:40.000000. File last date-time: 2020-12-07 01:44:40.802000 | 2020-12-07 01:45:14.915 HD Request # 22 | Using server: ds23.sierracharts.com port 10149 | 2020-12-07 01:45:14.915 Socket (5) | Creating socket. | 2020-12-07 01:45:14.915 Socket (5) | New receive buffer size: 5242880 | 2020-12-07 01:45:14.916 Socket (5) | Connecting to IP: 216.1.90.130. | 2020-12-07 01:45:14.916 HD Request # 22 | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:14.937 HD Request # 22 | Sending historical data logon request message. | 2020-12-07 01:45:14.937 HD Request # 22 | Requesting Intraday data. Start date-time: 2020-12-07 01:44:40. Record interval: 1. Symbol: MNQZ20 | 2020-12-07 01:45:15.399 HD Request # 22 | Decompressing data. | 2020-12-07 01:45:15.403 HD Request # 22 | Receiving Intraday data for MNQZ20_FUT_CME starting at 2020-12-07 01:44:40.802000 | 2020-12-07 01:45:15.405 Socket (5) | CloseSocket call. | 2020-12-07 01:45:15.415 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:15.415 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:15.415 Historical data download thread signaled to stop. | 2020-12-07 01:45:15.416 HD Request # 22 | Timestamp of first Intraday data file record written: 2020-12-07 01:44:40.802000 | 2020-12-07 01:45:15.416 HD Request # 22 | Received 21 records from 2020-12-07 01:44:40.802000 to 2020-12-07 01:45:12.477000 (31.7 seconds) and wrote 21 records for MNQZ20_FUT_CME | 2020-12-07 01:45:15.417 Socket (5) | Socket gracefully closed by remote side. | 2020-12-07 01:45:15.418 Socket (5) | Closed. | 2020-12-07 01:45:15.418 HD Request # 22 | Add time&sales data | Remembered last file record date-time: 2020-12-07 01:45:12.477000 | 2020-12-07 01:45:15.426 HD Request # 22 | Completion time: 1s | 2020-12-07 01:45:15.426 HD Request # 22 | Intraday data download complete for MNQZ20_FUT_CME. Unique request ID: 22 | 2020-12-07 01:45:15.426 Removing historical data download ID 22. | 2020-12-07 01:45:15.426 Real-time Intraday chart data file updates started for MNQZ20_FUT_CME | 2020-12-07 01:45:15.426 Opened cached Intraday file: C:\SierraChart2\Data\MNQZ20_FUT_CME.scid. Thread ID: 6452 | 2020-12-07 01:45:15.427 Intraday chart data file opened for MNQZ20_FUT_CME | 2020-12-07 01:45:15.427 HD Request # 22 | Enabling Intraday chart updating for symbol. | 2020-12-07 01:45:15.427 Triggering next historical data download in queue. | 2020-12-07 01:45:15.427 HD Request # 23 | Downloading Intraday chart data for MESZ20_FUT_CME to the file MESZ20_FUT_CME.scid. Service: cme | 2020-12-07 01:45:15.427 HD Request # 23 | Download start date-time: 2020-12-07 01:44:40.000000. File last date-time: 2020-12-07 01:44:40.401000 | 2020-12-07 01:45:15.427 HD Request # 23 | Using server: ds21.sierracharts.com port 10150 | 2020-12-07 01:45:15.427 Socket (5) | Creating socket. | 2020-12-07 01:45:15.427 Socket (5) | New receive buffer size: 5242880 | 2020-12-07 01:45:15.427 Socket (5) | Connecting to IP: 216.1.90.129. | 2020-12-07 01:45:15.427 HD Request # 23 | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:15.439 HD Request # 23 | Sending historical data logon request message. | 2020-12-07 01:45:15.439 HD Request # 23 | Requesting Intraday data. Start date-time: 2020-12-07 01:44:40. Record interval: 1. Symbol: MESZ20 | 2020-12-07 01:45:15.442 HD Request # 23 | Decompressing data. | 2020-12-07 01:45:15.445 HD Request # 23 | Receiving Intraday data for MESZ20_FUT_CME starting at 2020-12-07 01:44:40.401000 | 2020-12-07 01:45:15.446 Socket (5) | CloseSocket call. | 2020-12-07 01:45:15.447 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:15.447 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:15.447 Historical data download thread signaled to stop. | 2020-12-07 01:45:15.447 HD Request # 23 | Timestamp of first Intraday data file record written: 2020-12-07 01:44:40.401000 | 2020-12-07 01:45:15.447 HD Request # 23 | Received 17 records from 2020-12-07 01:44:40.401000 to 2020-12-07 01:45:12.476000 (32.1 seconds) and wrote 17 records for MESZ20_FUT_CME | 2020-12-07 01:45:15.448 Socket (5) | Socket gracefully closed by remote side. | 2020-12-07 01:45:15.450 Socket (5) | Closed. | 2020-12-07 01:45:15.450 HD Request # 23 | Add time&sales data | Remembered last file record date-time: 2020-12-07 01:45:12.476000 | 2020-12-07 01:45:15.456 HD Request # 23 | Completion time: 0s | 2020-12-07 01:45:15.456 HD Request # 23 | Intraday data download complete for MESZ20_FUT_CME. Unique request ID: 23 | 2020-12-07 01:45:15.456 Removing historical data download ID 23. | 2020-12-07 01:45:15.456 Real-time Intraday chart data file updates started for MESZ20_FUT_CME | 2020-12-07 01:45:15.456 Opened cached Intraday file: C:\SierraChart2\Data\MESZ20_FUT_CME.scid. Thread ID: 6452 | 2020-12-07 01:45:15.457 Intraday chart data file opened for MESZ20_FUT_CME | 2020-12-07 01:45:15.457 HD Request # 23 | Enabling Intraday chart updating for symbol. | 2020-12-07 01:45:15.457 Triggering next historical data download in queue. | 2020-12-07 01:45:15.457 HD Request # 24 | Downloading Intraday chart data for MYMZ20_FUT_CBOT to the file MYMZ20_FUT_CBOT.scid. Service: cbot | 2020-12-07 01:45:15.457 HD Request # 24 | Download start date-time: 2020-12-07 01:44:40.000000. File last date-time: 2020-12-07 01:44:40.221000 | 2020-12-07 01:45:15.457 HD Request # 24 | Using server: ds23.sierracharts.com port 10149 | 2020-12-07 01:45:15.457 Socket (5) | Creating socket. | 2020-12-07 01:45:15.457 Socket (5) | New receive buffer size: 5242880 | 2020-12-07 01:45:15.458 Socket (5) | Connecting to IP: 216.1.90.130. | 2020-12-07 01:45:15.458 HD Request # 24 | Setting DTC encoding to Binary VLS | 2020-12-07 01:45:15.477 HD Request # 24 | Sending historical data logon request message. | 2020-12-07 01:45:15.477 HD Request # 24 | Requesting Intraday data. Start date-time: 2020-12-07 01:44:40. Record interval: 1. Symbol: MYMZ20 | 2020-12-07 01:45:15.481 HD Request # 24 | Decompressing data. | 2020-12-07 01:45:15.493 HD Request # 24 | Receiving Intraday data for MYMZ20_FUT_CBOT starting at 2020-12-07 01:44:40.221000 | 2020-12-07 01:45:15.494 Socket (5) | CloseSocket call. | 2020-12-07 01:45:15.495 Socket (5) | 0 bytes remaining in receive buffer when socket closed. | 2020-12-07 01:45:15.495 Socket (5) | Shutdown started. Waiting for graceful close. | 2020-12-07 01:45:15.495 Historical data download thread signaled to stop. | 2020-12-07 01:45:15.495 HD Request # 24 | Timestamp of first Intraday data file record written: 2020-12-07 01:44:40.221000 | 2020-12-07 01:45:15.496 HD Request # 24 | Received 10 records from 2020-12-07 01:44:40.221000 to 2020-12-07 01:45:12.477000 (32.3 seconds) and wrote 10 records for MYMZ20_FUT_CBOT | 2020-12-07 01:45:15.496 Socket (5) | Socket gracefully closed by remote side. | 2020-12-07 01:45:15.499 Socket (5) | Closed. | 2020-12-07 01:45:15.499 HD Request # 24 | Add time&sales data | Remembered last file record date-time: 2020-12-07 01:45:12.477000 | 2020-12-07 01:45:15.505 HD Request # 24 | Completion time: 0s | 2020-12-07 01:45:15.506 HD Request # 24 | Intraday data download complete for MYMZ20_FUT_CBOT. Unique request ID: 24 | 2020-12-07 01:45:15.506 Removing historical data download ID 24. | 2020-12-07 01:45:15.506 Real-time Intraday chart data file updates started for MYMZ20_FUT_CBOT | 2020-12-07 01:45:15.506 Opened cached Intraday file: C:\SierraChart2\Data\MYMZ20_FUT_CBOT.scid. Thread ID: 6452 | 2020-12-07 01:45:15.506 Intraday chart data file opened for MYMZ20_FUT_CBOT | 2020-12-07 01:45:15.506 HD Request # 24 | Enabling Intraday chart updating for symbol. | 2020-12-07 01:45:15.506 Triggering next historical data download in queue. | 2020-12-07 01:45:15.506 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2020-12-07 01:45:26.296 DTC Client socket (3) | Closed. | 2020-12-07 01:45:26.297 |
| [2020-12-07 01:59:32] |
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We see what the problem is. This option needs to be enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) ( Allow Support for Sierra Chart Data Feeds) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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