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Date/Time: Mon, 18 Jan 2021 00:28:12 +0000



ES Feed

[2020-11-24 23:29:25]
User280589 - Posts: 2 | Ending Date: 2021-02-17
I am not able to get data for any of the CME feeds, I have upgraded to package 5 and updated SC to current but still no feed. Could you advise how to enable this.

Thanks
[2020-11-25 00:17:56]
Sierra Chart Engineering - Posts: 92907 | Ending Date: 2021-04-05
Tell us the symbol of the chart.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Reconnect to the data feed:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-11-25 16:51:38]
User280589 - Posts: 2 | Ending Date: 2021-02-17
Hi I don't think any of the CME data is working for me. I want data for F.US.EP (ES 500 mini). Do i need an outside broker to provide this through SC or do you have n option for data d=feed?
[2020-11-25 18:10:56]
John - SC Support - Posts: 4172 | Ending Date: 2021-01-31
To begin with the symbol "F.US.EP" is a CQG specific symbol. Right now you are not setup with CQG, therefore you need to open a chart using File >> Find Symbol in order to ensure that you are using the correct symbols for the service that you have selected. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#FileFindSymbol

You can also change the symbols for the charts you have open by selecting Edit >> Translate Symbols to Current Service. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/EditMenu.html#TranslateSymbolsToCurrentService

Once you do this, you will get the Delayed Streaming Data from us. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/DelayedExchangeDataFeed.php

If you want Real-Time data for the CME Group, then refer to the information here:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

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