Home >> Support Board

Support Board

Date/Time: Sat, 27 Apr 2024 19:03:24 +0000

How to Post a Message for Support

data feed

View Count: 776

[2020-05-21 11:07:34] #1 [Go To First Post]
User123034 - Posts: 10
I've paid for the full book of market depth but my DOM is only reading 10 ticks.. My market depth charts and PnF or Reversal Bar charts have no data at all... https://www.dropbox.com/s/716i9y535dhspgd/Screenshot%202020-05-21%2006.05.49.png?dl=0


Screenshot 2020-05-21 06.05.49.png / V - Attached On 2020-05-21 11:07:15 UTC - Size: 456.08 KB - 248 views

[2020-05-21 12:11:00] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem with not receiving the full depth, provide the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also only post screen images following this method: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage And refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 12:12:13

[2020-05-21 12:41:26] #3 [Go To First Post]
User123034 - Posts: 10
Software version: 2102 64-bit \| 2020-05-21 07:25:00.369 Primary Thread ID: 13780 \| 2020-05-21 07:25:00.369 Enabled for: Sierra Chart Historical Data Service. \| 2020-05-21 07:25:00.369 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2020-05-21 07:25:00.369 Allow Support for Sierra Chart Data Feeds is enabled. \| 2020-05-21 07:25:00.369 Current selected Data/Trading service: CQG WebAPI \| 2020-05-21 07:25:00.369 Custom symbol settings values: disabled \| 2020-05-21 07:25:00.369 Chart Update Interval: 500 \| 2020-05-21 07:25:00.369 Intraday Data Storage Time Unit: 0 \| 2020-05-21 07:25:00.369 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2020-05-21 07:25:00.369 2020-05-21 07:25:00 Local computer time \| 2020-05-21 07:25:00.369 2020-05-21 12:25:00 Local computer time in UTC \| 2020-05-21 07:25:00.369 2020-05-21 07:25:00 Local computer time in SC Time Zone \| 2020-05-21 07:25:00.369 2020-05-21 12:17:52 Server time in UTC \| 2020-05-21 07:25:00.369 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2020-05-21 07:25:00.369 Program path: C:\SierraChart\ \| 2020-05-21 07:25:00.369 Data Files path: C:\SierraChart\Data\ \| 2020-05-21 07:25:00.369 OS Version Number: 10.0 \| 2020-05-21 07:25:00.370 Locale Setting: C \| 2020-05-21 07:25:00.370 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2020-05-21 07:25:00.370 F.US.EPM20 Rev. 5t #1 \| StartDateTimeForLoadingOrderFills: 2020-05-19 07:26:47 \| 2020-05-21 07:26:49.635 File >> Disconnect selected. \| 2020-05-21 07:28:11.419 CQG WebAPI \| Sending Web API Logoff message. \| 2020-05-21 07:28:11.431 CQG WebSocket socket (1) \| CloseSocket call. \| 2020-05-21 07:28:11.431 CQG WebSocket \| WebSocket closed. \| 2020-05-21 07:28:11.431 CQG WebAPI \| WebSocket closed. \| 2020-05-21 07:28:11.431 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. \| 2020-05-21 07:28:11.432 CQG WebAPI \| Disconnected. \| 2020-05-21 07:28:11.433 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2020-05-21 07:28:11.450 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:11.450 CQG WebSocket socket (1) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:11.472 CQG WebSocket socket (1) \| Closed. \| 2020-05-21 07:28:11.472 CQG WebAPI \| Connecting to server api.cqg.com \| 2020-05-21 07:28:20.073 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2020-05-21 07:28:20.073 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2020-05-21 07:28:20.127 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2020-05-21 07:28:20.127 CQG WebSocket \| Opening WebSocket. \| 2020-05-21 07:28:20.147 CQG WebSocket \| Sending WebSocket handshake. \| 2020-05-21 07:28:20.147 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2020-05-21 07:28:20.238 CQG WebSocket \| Server header \| Connection: upgrade \| 2020-05-21 07:28:20.238 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: if1N/z2cYjWVETSXpga2SECv+2o= \| 2020-05-21 07:28:20.238 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2020-05-21 07:28:20.238 CQG WebSocket \| Server header \| Upgrade: websocket \| 2020-05-21 07:28:20.238 CQG WebSocket \| Server header \| \| 2020-05-21 07:28:20.238 CQG WebSocket \| Web socket state is now open. \| 2020-05-21 07:28:20.238 CQG WebAPI \| WebSocket connected. \| 2020-05-21 07:28:20.238 CQG WebAPI \| Sending market data logon message. \| 2020-05-21 07:28:20.238 CQG WebAPI \| Base Time: 2020-05-17T07:40:31. 2020-05-17 07:40:31 \| 2020-05-21 07:28:20.391 CQG WebAPI \| Logon successful. Session Token = WicCU1A82M1HmTl5tRKdGc1ojQaHdvb2r/vlKWCKlRA34ABdzCSLt3B7qGDPLowWlRQIoQ3SzF3 \| 2020-05-21 07:28:20.391 CQG WebAPI \| Connected to data and trading server. \| 2020-05-21 07:28:20.391 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.446 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.446 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.446 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.446 Updated verified funded futures trading account ending date to: 2020-06-20 12:28:20 \| 2020-05-21 07:28:20.446 CQG WebAPI \| Sending Trade Accounts request message. \| 2020-05-21 07:28:20.475 CQG WebAPI \| Starting real-time market data updates for: F.US.GCEM20. ID: 1 Service code: cqg \| 2020-05-21 07:28:20.476 CQG WebAPI \| Sending symbol resolution request for F.US.GCEM20. ID: 494574 \| 2020-05-21 07:28:20.476 CQG WebAPI \| Requesting security definition data for: F.US.GCEM20. ID: 1 \| 2020-05-21 07:28:20.476 Added historical Intraday data request for F.US.GCEM20 to the queue. \| 2020-05-21 07:28:20.476 Intraday data recording state for symbol F.US.GCEM20 is set to download 'Pending'. \| 2020-05-21 07:28:20.476 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.476 Delaying start of download for F.US.GCEM20 \| 2020-05-21 07:28:20.481 CQG WebAPI \| Received symbol resolution report for symbol F.US.GCEM20. Search Symbol: F.US.GCEM20. Request ID: 494574. Contract ID: 1. \| 2020-05-21 07:28:20.497 CQG WebAPI \| Requesting market data for F.US.GCEM20 \| 2020-05-21 07:28:20.497 CQG WebAPI \| Brokerage name: AMP. Account Name: 112186 \| 2020-05-21 07:28:20.497 CQG WebAPI \| Sending collateral subscribe request. \| 2020-05-21 07:28:20.497 Requesting market depth updates for: F.US.GCEM20 if supported. \| 2020-05-21 07:28:20.497 CQG WebAPI \| Requesting market data including full depth for F.US.GCEM20 \| 2020-05-21 07:28:20.497 CQG WebAPI \| Starting real-time market data updates for: F.US.EPM20. ID: 2 Service code: cqg \| 2020-05-21 07:28:20.501 CQG WebAPI \| Sending symbol resolution request for F.US.EPM20. ID: 494576 \| 2020-05-21 07:28:20.501 CQG WebAPI \| Requesting security definition data for: F.US.EPM20. ID: 2 \| 2020-05-21 07:28:20.501 Added historical Intraday data request for F.US.EPM20 to the queue. \| 2020-05-21 07:28:20.501 Intraday data recording state for symbol F.US.EPM20 is set to download 'Pending'. \| 2020-05-21 07:28:20.501 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.501 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.GCEM20.2020-05-21.depth \| 2020-05-21 07:28:20.518 CQG WebAPI \| Received symbol resolution report for symbol F.US.EPM20. Search Symbol: F.US.EPM20. Request ID: 494576. Contract ID: 2. \| 2020-05-21 07:28:20.577 CQG WebAPI \| Requesting market data for F.US.EPM20 \| 2020-05-21 07:28:20.577 CQG WebAPI \| Starting real-time market data updates for: F.US.JY6M20. ID: 3 Service code: cqg \| 2020-05-21 07:28:20.631 CQG WebAPI \| Sending symbol resolution request for F.US.JY6M20. ID: 494577 \| 2020-05-21 07:28:20.631 CQG WebAPI \| Requesting security definition data for: F.US.JY6M20. ID: 3 \| 2020-05-21 07:28:20.631 Added historical Intraday data request for F.US.JY6M20 to the queue. \| 2020-05-21 07:28:20.631 Intraday data recording state for symbol F.US.JY6M20 is set to download 'Pending'. \| 2020-05-21 07:28:20.631 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.631 CQG WebAPI \| Starting real-time market data updates for: F.US.CLEN20. ID: 4 Service code: cqg \| 2020-05-21 07:28:20.656 CQG WebAPI \| Sending symbol resolution request for F.US.CLEN20. ID: 494578 \| 2020-05-21 07:28:20.656 CQG WebAPI \| Requesting security definition data for: F.US.CLEN20. ID: 4 \| 2020-05-21 07:28:20.656 Requesting market depth updates for: F.US.CLEN20 if supported. \| 2020-05-21 07:28:20.656 Separate subscription for market depth updates not supported. F.US.CLEN20 \| 2020-05-21 07:28:20.656 Added historical Intraday data request for F.US.CLEN20 to the queue. \| 2020-05-21 07:28:20.656 Intraday data recording state for symbol F.US.CLEN20 is set to download 'Pending'. \| 2020-05-21 07:28:20.656 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.656 CQG WebAPI \| Received symbol resolution report for symbol F.US.JY6M20. Search Symbol: F.US.JY6M20. Request ID: 494577. Contract ID: 3. \| 2020-05-21 07:28:20.683 CQG WebAPI \| Requesting market data for F.US.JY6M20 \| 2020-05-21 07:28:20.683 CQG WebAPI \| Received symbol resolution report for symbol F.US.CLEN20. Search Symbol: F.US.CLEN20. Request ID: 494578. Contract ID: 4. \| 2020-05-21 07:28:20.683 CQG WebAPI \| Requesting market data including full depth for F.US.CLEN20 \| 2020-05-21 07:28:20.683 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.CLEN20.2020-05-21.depth \| 2020-05-21 07:28:20.712 CQG WebAPI \| Starting real-time market data updates for: CLK0-NYMEX. ID: 5 \| 2020-05-21 07:28:20.718 CQG WebAPI \| Sending symbol resolution request for CLK0-NYMEX. ID: 494579 \| 2020-05-21 07:28:20.718 CQG WebAPI \| Requesting security definition data for: CLK0-NYMEX. ID: 5 \| 2020-05-21 07:28:20.718 Requesting market depth updates for: CLK0-NYMEX if supported. \| 2020-05-21 07:28:20.719 Separate subscription for market depth updates not supported. CLK0-NYMEX \| 2020-05-21 07:28:20.719 CQG WebAPI \| Using primary service for historical data for CLK0-NYMEX \| 2020-05-21 07:28:20.719 Added historical Intraday data request for CLK0-NYMEX to the queue. \| 2020-05-21 07:28:20.719 Intraday data recording state for symbol CLK0-NYMEX is set to download 'Pending'. \| 2020-05-21 07:28:20.719 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.719 Delaying start of download for CLK0-NYMEX \| 2020-05-21 07:28:20.722 Requesting market depth updates for: F.US.EPM20 if supported. \| 2020-05-21 07:28:20.730 CQG WebAPI \| Requesting market data including full depth for F.US.EPM20 \| 2020-05-21 07:28:20.730 CQG WebAPI \| Starting real-time market data updates for: F.US.YMM20. ID: 6 Service code: cqg \| 2020-05-21 07:28:20.740 CQG WebAPI \| Sending symbol resolution request for F.US.YMM20. ID: 494580 \| 2020-05-21 07:28:20.740 CQG WebAPI \| Requesting security definition data for: F.US.YMM20. ID: 6 \| 2020-05-21 07:28:20.740 Added historical Intraday data request for F.US.YMM20 to the queue. \| 2020-05-21 07:28:20.740 Intraday data recording state for symbol F.US.YMM20 is set to download 'Pending'. \| 2020-05-21 07:28:20.740 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.740 CQG WebAPI \| Received symbol resolution report for symbol F.US.YMM20. Search Symbol: F.US.YMM20. Request ID: 494580. Contract ID: 5. \| 2020-05-21 07:28:20.777 CQG WebAPI \| Requesting market data for F.US.YMM20 \| 2020-05-21 07:28:20.777 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.EPM20.2020-05-21.depth \| 2020-05-21 07:28:20.787 CQG WebAPI \| Received message: Requested symbol was not found. \| 2020-05-21 07:28:20.788 Symbol Error - CLK0-NYMEX is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2020-05-21 07:28:20.788 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQM20. ID: 7 Service code: cqg \| 2020-05-21 07:28:20.806 CQG WebAPI \| Sending symbol resolution request for F.US.ENQM20. ID: 494581 \| 2020-05-21 07:28:20.806 CQG WebAPI \| Requesting security definition data for: F.US.ENQM20. ID: 7 \| 2020-05-21 07:28:20.806 Added historical Intraday data request for F.US.ENQM20 to the queue. \| 2020-05-21 07:28:20.806 Intraday data recording state for symbol F.US.ENQM20 is set to download 'Pending'. \| 2020-05-21 07:28:20.806 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.806 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQM20. Search Symbol: F.US.ENQM20. Request ID: 494581. Contract ID: 6. \| 2020-05-21 07:28:20.881 CQG WebAPI \| Requesting market data for F.US.ENQM20 \| 2020-05-21 07:28:20.881 CQG WebAPI \| Starting real-time market data updates for: F.US.USAM20. ID: 8 Service code: cqg \| 2020-05-21 07:28:20.920 CQG WebAPI \| Sending symbol resolution request for F.US.USAM20. ID: 494582 \| 2020-05-21 07:28:20.920 CQG WebAPI \| Requesting security definition data for: F.US.USAM20. ID: 8 \| 2020-05-21 07:28:20.920 Added historical Intraday data request for F.US.USAM20 to the queue. \| 2020-05-21 07:28:20.920 Intraday data recording state for symbol F.US.USAM20 is set to download 'Pending'. \| 2020-05-21 07:28:20.920 Triggering next historical data download in queue. \| 2020-05-21 07:28:20.920 CQG WebAPI \| Received symbol resolution report for symbol F.US.USAM20. Search Symbol: F.US.USAM20. Request ID: 494582. Contract ID: 7. \| 2020-05-21 07:28:21.001 CQG WebAPI \| Requesting market data for F.US.USAM20 \| 2020-05-21 07:28:21.001 CQG WebAPI \| Starting real-time market data updates for: F.US.ENQU19. ID: 9 Service code: cqg \| 2020-05-21 07:28:21.009 CQG WebAPI \| Sending symbol resolution request for F.US.ENQU19. ID: 494583 \| 2020-05-21 07:28:21.009 CQG WebAPI \| Requesting security definition data for: F.US.ENQU19. ID: 9 \| 2020-05-21 07:28:21.009 Added historical Intraday data request for F.US.ENQU19 to the queue. \| 2020-05-21 07:28:21.009 Intraday data recording state for symbol F.US.ENQU19 is set to download 'Pending'. \| 2020-05-21 07:28:21.009 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.009 CQG WebAPI \| Starting real-time market data updates for: F.US.MESM20. ID: 10 Service code: cqg \| 2020-05-21 07:28:21.035 CQG WebAPI \| Sending symbol resolution request for F.US.MESM20. ID: 494584 \| 2020-05-21 07:28:21.035 CQG WebAPI \| Requesting security definition data for: F.US.MESM20. ID: 10 \| 2020-05-21 07:28:21.035 Requesting market depth updates for: F.US.MESM20 if supported. \| 2020-05-21 07:28:21.035 Separate subscription for market depth updates not supported. F.US.MESM20 \| 2020-05-21 07:28:21.035 Added historical Intraday data request for F.US.MESM20 to the queue. \| 2020-05-21 07:28:21.035 Intraday data recording state for symbol F.US.MESM20 is set to download 'Pending'. \| 2020-05-21 07:28:21.035 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.035 CQG WebAPI \| Received message: Requested symbol was not found. \| 2020-05-21 07:28:21.049 Symbol Error - F.US.ENQU19 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2020-05-21 07:28:21.049 CQG WebAPI \| Received symbol resolution report for symbol F.US.MESM20. Search Symbol: F.US.MESM20. Request ID: 494584. Contract ID: 8. \| 2020-05-21 07:28:21.058 CQG WebAPI \| Requesting market data including full depth for F.US.MESM20 \| 2020-05-21 07:28:21.058 CQG WebAPI \| Starting real-time market data updates for: F.US.RTYM20. ID: 11 Service code: cqg \| 2020-05-21 07:28:21.059 CQG WebAPI \| Sending symbol resolution request for F.US.RTYM20. ID: 494585 \| 2020-05-21 07:28:21.059 CQG WebAPI \| Requesting security definition data for: F.US.RTYM20. ID: 11 \| 2020-05-21 07:28:21.059 CQG WebAPI \| Starting real-time market data updates for: F.US.DDM20. ID: 12 Service code: cqg \| 2020-05-21 07:28:21.059 CQG WebAPI \| Sending symbol resolution request for F.US.DDM20. ID: 494586 \| 2020-05-21 07:28:21.059 CQG WebAPI \| Requesting security definition data for: F.US.DDM20. ID: 12 \| 2020-05-21 07:28:21.059 CQG WebAPI \| Received symbol resolution report for symbol F.US.RTYM20. Search Symbol: F.US.RTYM20. Request ID: 494585. Contract ID: 9. \| 2020-05-21 07:28:21.121 CQG WebAPI \| Requesting market data for F.US.RTYM20 \| 2020-05-21 07:28:21.121 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.MESM20.2020-05-21.depth \| 2020-05-21 07:28:21.121 CQG WebAPI \| Received symbol resolution report for symbol F.US.DDM20. Search Symbol: F.US.DDM20. Request ID: 494586. Contract ID: 10. \| 2020-05-21 07:28:21.121 CQG WebAPI \| Requesting market data for F.US.DDM20 \| 2020-05-21 07:28:21.121 CQG WebAPI \| Starting real-time market data updates for: F.US.SIEN20. ID: 13 Service code: cqg \| 2020-05-21 07:28:21.122 CQG WebAPI \| Sending symbol resolution request for F.US.SIEN20. ID: 494587 \| 2020-05-21 07:28:21.122 CQG WebAPI \| Requesting security definition data for: F.US.SIEN20. ID: 13 \| 2020-05-21 07:28:21.122 Added historical Intraday data request for F.US.SIEN20 to the queue. \| 2020-05-21 07:28:21.122 Intraday data recording state for symbol F.US.SIEN20 is set to download 'Pending'. \| 2020-05-21 07:28:21.122 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.122 CQG WebAPI \| Starting real-time market data updates for: F.US.USAH20. ID: 14 Service code: cqg \| 2020-05-21 07:28:21.131 CQG WebAPI \| Sending symbol resolution request for F.US.USAH20. ID: 494588 \| 2020-05-21 07:28:21.131 CQG WebAPI \| Requesting security definition data for: F.US.USAH20. ID: 14 \| 2020-05-21 07:28:21.131 Added historical Intraday data request for F.US.USAH20 to the queue. \| 2020-05-21 07:28:21.131 Intraday data recording state for symbol F.US.USAH20 is set to download 'Pending'. \| 2020-05-21 07:28:21.131 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.131 Added historical Intraday data request for F.US.RTYM20 to the queue. \| 2020-05-21 07:28:21.143 Intraday data recording state for symbol F.US.RTYM20 is set to download 'Pending'. \| 2020-05-21 07:28:21.143 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.143 CQG WebAPI \| Received symbol resolution report for symbol F.US.SIEN20. Search Symbol: F.US.SIEN20. Request ID: 494587. Contract ID: 11. \| 2020-05-21 07:28:21.172 CQG WebAPI \| Requesting market data for F.US.SIEN20 \| 2020-05-21 07:28:21.172 CQG WebAPI \| Market data subscription for F.US.DDM20 was unsuccessful. Text: Real-time data for instrument F.US.DD (corresponding to ID = 10) are not allowed. \| 2020-05-21 07:28:21.172 Symbol Error - F.US.DDM20 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.DD (corresponding to ID = 10) are not allowed. \| 2020-05-21 07:28:21.172 CQG WebAPI \| Received message: Requested symbol was not found. \| 2020-05-21 07:28:21.210 Symbol Error - F.US.USAH20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. \| 2020-05-21 07:28:21.210 HD Request # 14 \| Downloading Intraday chart data for CLK0-NYMEX to the file CLK0-NYMEX.scid. Service: cqg \| 2020-05-21 07:28:21.505 HD Request # 14 \| Download start date-time: 2020-04-21 13:29:49.000 \| 2020-05-21 07:28:21.505 HD Request # 14 \| Error downloading historical Intraday data for CLK0-NYMEX. The symbol is unknown to the server. \| 2020-05-21 07:28:21.505 HD Request # 14 \| Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for CLK0-NYMEX \| 2020-05-21 07:28:21.505 HD Request # 14 \| Completion time: 0s \| 2020-05-21 07:28:21.506 HD Request # 14 \| Intraday data download complete for CLK0-NYMEX. Unique request ID: 18 \| 2020-05-21 07:28:21.506 Removing historical data download ID 18. \| 2020-05-21 07:28:21.506 Real-time Intraday chart data file updates started for CLK0-NYMEX \| 2020-05-21 07:28:21.506 Intraday chart data file opened for CLK0-NYMEX \| 2020-05-21 07:28:21.506 HD Request # 14 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:21.506 Triggering next historical data download in queue. \| 2020-05-21 07:28:21.506 CQG WebAPI \| Sending positions subscribe request. RequestID: 494589 \| 2020-05-21 07:28:25.435 CQG WebAPI \| Sending orders subscribe request. RequestID=494590 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.ENQM20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.ENQM20 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.JY6M20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.JY6M20 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.RTYM20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.RTYM20 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.SIEN20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.SIEN20 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.USAM20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.USAM20 \| 2020-05-21 07:28:25.435 Requesting market depth updates for: F.US.YMM20 if supported. \| 2020-05-21 07:28:25.435 CQG WebAPI \| Requesting market data including full depth for F.US.YMM20 \| 2020-05-21 07:28:25.435 HD Request # 15 \| Downloading Intraday chart data for F.US.GCEM20 to the file F.US.GCEM20.scid. Service: cqg \| 2020-05-21 07:28:25.874 HD Request # 15 \| Download start date-time: 2020-05-21 07:28:09.000 \| 2020-05-21 07:28:25.874 HD Request # 15 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:25.874 Socket (2) \| Creating socket. \| 2020-05-21 07:28:25.874 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:25.874 HD Request # 15 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:25.947 HD Request # 15 \| Sending historical data logon request message. \| 2020-05-21 07:28:25.947 HD Request # 15 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:09. Record interval: 0. Symbol: F.US.GCEM20 \| 2020-05-21 07:28:26.492 HD Request # 15 \| Decompressing data. \| 2020-05-21 07:28:26.525 HD Request # 15 \| Receiving Intraday data for F.US.GCEM20 starting at 2020-05-21 07:28:09 \| 2020-05-21 07:28:26.525 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:26.526 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:26.526 Historical data download thread signaled to stop. \| 2020-05-21 07:28:26.535 HD Request # 15 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:10 \| 2020-05-21 07:28:26.535 HD Request # 15 \| Received 58 records from 2020-05-21 07:28:09.000 to 2020-05-21 07:28:23.002 (14.0 seconds) and wrote 43 records for F.US.GCEM20 \| 2020-05-21 07:28:26.535 Added 4 Time and Sales records to Intraday data file for F.US.GCEM20 after download. \| 2020-05-21 07:28:26.536 HD Request # 15 \| Completion time: 0s \| 2020-05-21 07:28:26.536 HD Request # 15 \| Intraday data download complete for F.US.GCEM20. Unique request ID: 14 \| 2020-05-21 07:28:26.536 Removing historical data download ID 14. \| 2020-05-21 07:28:26.536 Real-time Intraday chart data file updates started for F.US.GCEM20 \| 2020-05-21 07:28:26.536 Intraday chart data file opened for F.US.GCEM20 \| 2020-05-21 07:28:26.536 HD Request # 15 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:26.536 Triggering next historical data download in queue. \| 2020-05-21 07:28:26.536 HD Request # 16 \| Downloading Intraday chart data for F.US.EPM20 to the file F.US.EPM20.scid. Service: cqg \| 2020-05-21 07:28:26.536 HD Request # 16 \| Download start date-time: 2020-05-21 07:28:06.000 \| 2020-05-21 07:28:26.537 HD Request # 16 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:26.537 Socket (3) \| Creating socket. \| 2020-05-21 07:28:26.537 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:26.537 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:26.562 Socket (2) \| Closed. \| 2020-05-21 07:28:26.562 HD Request # 16 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:26.594 HD Request # 16 \| Sending historical data logon request message. \| 2020-05-21 07:28:26.594 HD Request # 16 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:06. Record interval: 0. Symbol: F.US.EPM20 \| 2020-05-21 07:28:26.615 HD Request # 16 \| Decompressing data. \| 2020-05-21 07:28:26.637 HD Request # 16 \| Receiving Intraday data for F.US.EPM20 starting at 2020-05-21 07:28:06 \| 2020-05-21 07:28:26.637 Socket (3) \| CloseSocket call. \| 2020-05-21 07:28:26.638 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:26.638 Historical data download thread signaled to stop. \| 2020-05-21 07:28:26.641 HD Request # 16 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:13 \| 2020-05-21 07:28:26.641 HD Request # 16 \| Received 75 records from 2020-05-21 07:28:06.000 to 2020-05-21 07:28:24.006 (18.0 seconds) and wrote 73 records for F.US.EPM20 \| 2020-05-21 07:28:26.641 Added 4 Time and Sales records to Intraday data file for F.US.EPM20 after download. \| 2020-05-21 07:28:26.642 HD Request # 16 \| Completion time: 0s \| 2020-05-21 07:28:26.642 HD Request # 16 \| Intraday data download complete for F.US.EPM20. Unique request ID: 15 \| 2020-05-21 07:28:26.642 Removing historical data download ID 15. \| 2020-05-21 07:28:26.642 Real-time Intraday chart data file updates started for F.US.EPM20 \| 2020-05-21 07:28:26.642 Intraday chart data file opened for F.US.EPM20 \| 2020-05-21 07:28:26.642 HD Request # 16 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:26.642 Triggering next historical data download in queue. \| 2020-05-21 07:28:26.642 HD Request # 17 \| Downloading Intraday chart data for F.US.JY6M20 to the file F.US.JY6M20.scid. Service: cqg \| 2020-05-21 07:28:26.642 HD Request # 17 \| Download start date-time: 2020-05-21 07:28:07.000 \| 2020-05-21 07:28:26.642 HD Request # 17 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:26.643 Socket (2) \| Creating socket. \| 2020-05-21 07:28:26.643 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:26.643 Socket (3) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:26.663 Socket (3) \| Closed. \| 2020-05-21 07:28:26.664 HD Request # 17 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:26.715 HD Request # 17 \| Sending historical data logon request message. \| 2020-05-21 07:28:26.715 HD Request # 17 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:07. Record interval: 0. Symbol: F.US.JY6M20 \| 2020-05-21 07:28:26.749 HD Request # 17 \| Decompressing data. \| 2020-05-21 07:28:26.783 HD Request # 17 \| Receiving Intraday data for F.US.JY6M20 starting at 2020-05-21 07:28:07 \| 2020-05-21 07:28:26.783 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:26.783 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:26.784 Historical data download thread signaled to stop. \| 2020-05-21 07:28:26.795 HD Request # 17 \| Received 1 record from 2020-05-21 07:28:07.000 to 2020-05-21 07:28:07.000 (0.0 seconds) and wrote 0 records for F.US.JY6M20 \| 2020-05-21 07:28:26.795 HD Request # 17 \| Completion time: 0s \| 2020-05-21 07:28:26.796 HD Request # 17 \| Intraday data download complete for F.US.JY6M20. Unique request ID: 16 \| 2020-05-21 07:28:26.796 Removing historical data download ID 16. \| 2020-05-21 07:28:26.796 Real-time Intraday chart data file updates started for F.US.JY6M20 \| 2020-05-21 07:28:26.796 Intraday chart data file opened for F.US.JY6M20 \| 2020-05-21 07:28:26.796 HD Request # 17 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:26.796 Triggering next historical data download in queue. \| 2020-05-21 07:28:26.796 HD Request # 18 \| Downloading Intraday chart data for F.US.CLEN20 to the file F.US.CLEN20.scid. Service: cqg \| 2020-05-21 07:28:26.796 HD Request # 18 \| Download start date-time: 2020-05-21 07:28:08.000 \| 2020-05-21 07:28:26.796 HD Request # 18 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:26.796 Socket (3) \| Creating socket. \| 2020-05-21 07:28:26.796 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:26.797 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:26.820 Socket (2) \| Closed. \| 2020-05-21 07:28:26.820 HD Request # 18 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:26.852 HD Request # 18 \| Sending historical data logon request message. \| 2020-05-21 07:28:26.852 HD Request # 18 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:08. Record interval: 0. Symbol: F.US.CLEN20 \| 2020-05-21 07:28:26.874 HD Request # 18 \| Decompressing data. \| 2020-05-21 07:28:26.897 HD Request # 18 \| Receiving Intraday data for F.US.CLEN20 starting at 2020-05-21 07:28:08 \| 2020-05-21 07:28:26.898 Socket (3) \| CloseSocket call. \| 2020-05-21 07:28:26.899 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:26.899 Socket (3) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:26.931 Socket (3) \| Closed. \| 2020-05-21 07:28:26.931 Historical data download thread signaled to stop. \| 2020-05-21 07:28:26.941 HD Request # 18 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:12 \| 2020-05-21 07:28:26.941 HD Request # 18 \| Received 21 records from 2020-05-21 07:28:08.000 to 2020-05-21 07:28:22.001 (14.0 seconds) and wrote 16 records for F.US.CLEN20 \| 2020-05-21 07:28:26.941 HD Request # 18 \| Completion time: 0s \| 2020-05-21 07:28:26.942 HD Request # 18 \| Intraday data download complete for F.US.CLEN20. Unique request ID: 17 \| 2020-05-21 07:28:26.942 Removing historical data download ID 17. \| 2020-05-21 07:28:26.942 Real-time Intraday chart data file updates started for F.US.CLEN20 \| 2020-05-21 07:28:26.942 Intraday chart data file opened for F.US.CLEN20 \| 2020-05-21 07:28:26.942 HD Request # 18 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:26.942 Triggering next historical data download in queue. \| 2020-05-21 07:28:26.942 HD Request # 19 \| Downloading Intraday chart data for F.US.YMM20 to the file F.US.YMM20.scid. Service: cqg \| 2020-05-21 07:28:26.942 HD Request # 19 \| Download start date-time: 2020-05-21 07:28:09.000 \| 2020-05-21 07:28:26.943 HD Request # 19 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:26.943 Socket (2) \| Creating socket. \| 2020-05-21 07:28:26.943 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:26.943 HD Request # 19 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.017 HD Request # 19 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.017 HD Request # 19 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:09. Record interval: 0. Symbol: F.US.YMM20 \| 2020-05-21 07:28:27.051 HD Request # 19 \| Decompressing data. \| 2020-05-21 07:28:27.084 HD Request # 19 \| Receiving Intraday data for F.US.YMM20 starting at 2020-05-21 07:28:09 \| 2020-05-21 07:28:27.084 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:27.085 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.085 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.096 HD Request # 19 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:13 \| 2020-05-21 07:28:27.096 HD Request # 19 \| Received 14 records from 2020-05-21 07:28:09.000 to 2020-05-21 07:28:20.000 (11.0 seconds) and wrote 13 records for F.US.YMM20 \| 2020-05-21 07:28:27.096 Added 1 Time and Sales records to Intraday data file for F.US.YMM20 after download. \| 2020-05-21 07:28:27.097 HD Request # 19 \| Completion time: 0s \| 2020-05-21 07:28:27.097 HD Request # 19 \| Intraday data download complete for F.US.YMM20. Unique request ID: 19 \| 2020-05-21 07:28:27.097 Removing historical data download ID 19. \| 2020-05-21 07:28:27.097 Real-time Intraday chart data file updates started for F.US.YMM20 \| 2020-05-21 07:28:27.097 Intraday chart data file opened for F.US.YMM20 \| 2020-05-21 07:28:27.097 HD Request # 19 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.097 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.097 HD Request # 20 \| Downloading Intraday chart data for F.US.ENQM20 to the file F.US.ENQM20.scid. Service: cqg \| 2020-05-21 07:28:27.097 HD Request # 20 \| Download start date-time: 2020-05-21 07:28:09.000 \| 2020-05-21 07:28:27.097 HD Request # 20 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:27.097 Socket (3) \| Creating socket. \| 2020-05-21 07:28:27.097 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:27.097 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.119 Socket (2) \| Closed. \| 2020-05-21 07:28:27.120 HD Request # 20 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.156 HD Request # 20 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.156 HD Request # 20 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:09. Record interval: 0. Symbol: F.US.ENQM20 \| 2020-05-21 07:28:27.177 HD Request # 20 \| Decompressing data. \| 2020-05-21 07:28:27.201 HD Request # 20 \| Receiving Intraday data for F.US.ENQM20 starting at 2020-05-21 07:28:09 \| 2020-05-21 07:28:27.201 Socket (3) \| CloseSocket call. \| 2020-05-21 07:28:27.202 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.202 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.214 HD Request # 20 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:13 \| 2020-05-21 07:28:27.215 HD Request # 20 \| Received 22 records from 2020-05-21 07:28:09.000 to 2020-05-21 07:28:24.003 (15.0 seconds) and wrote 21 records for F.US.ENQM20 \| 2020-05-21 07:28:27.215 Added 1 Time and Sales records to Intraday data file for F.US.ENQM20 after download. \| 2020-05-21 07:28:27.215 HD Request # 20 \| Completion time: 0s \| 2020-05-21 07:28:27.215 HD Request # 20 \| Intraday data download complete for F.US.ENQM20. Unique request ID: 20 \| 2020-05-21 07:28:27.215 Removing historical data download ID 20. \| 2020-05-21 07:28:27.215 Real-time Intraday chart data file updates started for F.US.ENQM20 \| 2020-05-21 07:28:27.215 Intraday chart data file opened for F.US.ENQM20 \| 2020-05-21 07:28:27.215 HD Request # 20 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.215 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.215 HD Request # 21 \| Downloading Intraday chart data for F.US.USAM20 to the file F.US.USAM20.scid. Service: cqg \| 2020-05-21 07:28:27.216 HD Request # 21 \| Download start date-time: 2020-05-21 07:28:03.000 \| 2020-05-21 07:28:27.216 HD Request # 21 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:27.216 Socket (2) \| Creating socket. \| 2020-05-21 07:28:27.216 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:27.216 Socket (3) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.229 Socket (3) \| Closed. \| 2020-05-21 07:28:27.229 HD Request # 21 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.291 HD Request # 21 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.291 HD Request # 21 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:03. Record interval: 0. Symbol: F.US.USAM20 \| 2020-05-21 07:28:27.325 Chart #11 has tagged chart #16 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.355 HD Request # 21 \| Decompressing data. \| 2020-05-21 07:28:27.358 HD Request # 21 \| Receiving Intraday data for F.US.USAM20 starting at 2020-05-21 07:28:03 \| 2020-05-21 07:28:27.358 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:27.359 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.359 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.363 HD Request # 21 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:23 \| 2020-05-21 07:28:27.363 HD Request # 21 \| Received 19 records from 2020-05-21 07:28:03.000 to 2020-05-21 07:28:24.000 (21.0 seconds) and wrote 7 records for F.US.USAM20 \| 2020-05-21 07:28:27.363 Added 1 Time and Sales records to Intraday data file for F.US.USAM20 after download. \| 2020-05-21 07:28:27.364 HD Request # 21 \| Completion time: 0s \| 2020-05-21 07:28:27.364 HD Request # 21 \| Intraday data download complete for F.US.USAM20. Unique request ID: 21 \| 2020-05-21 07:28:27.364 Removing historical data download ID 21. \| 2020-05-21 07:28:27.364 Real-time Intraday chart data file updates started for F.US.USAM20 \| 2020-05-21 07:28:27.364 Intraday chart data file opened for F.US.USAM20 \| 2020-05-21 07:28:27.364 HD Request # 21 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.364 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.364 HD Request # 22 \| Downloading Intraday chart data for F.US.ENQU19 to the file F.US.ENQU19.scid. Service: cqg \| 2020-05-21 07:28:27.364 HD Request # 22 \| Download start date-time: 2019-09-20 08:29:59.000 \| 2020-05-21 07:28:27.365 HD Request # 22 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:27.365 Socket (3) \| Creating socket. \| 2020-05-21 07:28:27.365 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:27.365 F.US.GCEM20 5 Min #16 \| Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.375 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.396 Socket (2) \| Closed. \| 2020-05-21 07:28:27.396 HD Request # 22 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.425 HD Request # 22 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.425 HD Request # 22 \| Requesting Intraday data. Start date-time: 2019-09-20 08:29:59. Record interval: 0. Symbol: F.US.ENQU19 \| 2020-05-21 07:28:27.452 Chart #9 has tagged chart #16 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.476 HD Request # 22 \| Decompressing data. \| 2020-05-21 07:28:27.485 HD Request # 22 \| Receiving Intraday data for F.US.ENQU19 starting at 2019-09-20 08:29:59 \| 2020-05-21 07:28:27.486 Socket (3) \| CloseSocket call. \| 2020-05-21 07:28:27.486 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.486 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.491 HD Request # 22 \| Received 2 records from 2019-09-20 08:29:59.000 to 2019-09-20 08:29:59.001 (0.0 seconds) and wrote 0 records for F.US.ENQU19 \| 2020-05-21 07:28:27.491 HD Request # 22 \| Completion time: 0s \| 2020-05-21 07:28:27.491 HD Request # 22 \| Intraday data download complete for F.US.ENQU19. Unique request ID: 22 \| 2020-05-21 07:28:27.491 Removing historical data download ID 22. \| 2020-05-21 07:28:27.491 Real-time Intraday chart data file updates started for F.US.ENQU19 \| 2020-05-21 07:28:27.491 Intraday chart data file opened for F.US.ENQU19 \| 2020-05-21 07:28:27.491 HD Request # 22 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.491 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.491 HD Request # 23 \| Downloading Intraday chart data for F.US.MESM20 to the file F.US.MESM20.scid. Service: cqg \| 2020-05-21 07:28:27.491 HD Request # 23 \| Download start date-time: 2020-05-21 07:28:06.000 \| 2020-05-21 07:28:27.491 HD Request # 23 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:27.492 Socket (2) \| Creating socket. \| 2020-05-21 07:28:27.492 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:27.492 Socket (3) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.508 Socket (3) \| Closed. \| 2020-05-21 07:28:27.508 Chart #7 has tagged chart #3 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.548 HD Request # 23 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.564 HD Request # 23 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.564 HD Request # 23 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:06. Record interval: 0. Symbol: F.US.MESM20 \| 2020-05-21 07:28:27.596 HD Request # 23 \| Decompressing data. \| 2020-05-21 07:28:27.629 HD Request # 23 \| Receiving Intraday data for F.US.MESM20 starting at 2020-05-21 07:28:06 \| 2020-05-21 07:28:27.629 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:27.630 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.630 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.663 HD Request # 23 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:11 \| 2020-05-21 07:28:27.663 HD Request # 23 \| Received 26 records from 2020-05-21 07:28:06.000 to 2020-05-21 07:28:24.002 (18.0 seconds) and wrote 25 records for F.US.MESM20 \| 2020-05-21 07:28:27.663 HD Request # 23 \| Completion time: 0s \| 2020-05-21 07:28:27.664 HD Request # 23 \| Intraday data download complete for F.US.MESM20. Unique request ID: 23 \| 2020-05-21 07:28:27.664 Removing historical data download ID 23. \| 2020-05-21 07:28:27.664 Real-time Intraday chart data file updates started for F.US.MESM20 \| 2020-05-21 07:28:27.664 Intraday chart data file opened for F.US.MESM20 \| 2020-05-21 07:28:27.664 HD Request # 23 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.664 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.664 HD Request # 24 \| Downloading Intraday chart data for F.US.SIEN20 to the file F.US.SIEN20.scid. Service: cqg \| 2020-05-21 07:28:27.664 HD Request # 24 \| Download start date-time: 2020-05-21 07:28:09.000 \| 2020-05-21 07:28:27.665 HD Request # 24 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:27.665 Socket (3) \| Creating socket. \| 2020-05-21 07:28:27.665 Socket (3) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:27.665 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.666 Socket (2) \| Closed. \| 2020-05-21 07:28:27.666 HD Request # 24 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.729 HD Request # 24 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.729 HD Request # 24 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:09. Record interval: 0. Symbol: F.US.SIEN20 \| 2020-05-21 07:28:27.755 HD Request # 24 \| Decompressing data. \| 2020-05-21 07:28:27.782 HD Request # 24 \| Receiving Intraday data for F.US.SIEN20 starting at 2020-05-21 07:28:09 \| 2020-05-21 07:28:27.782 Socket (3) \| CloseSocket call. \| 2020-05-21 07:28:27.783 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.784 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.787 HD Request # 24 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:13 \| 2020-05-21 07:28:27.787 HD Request # 24 \| Received 54 records from 2020-05-21 07:28:09.000 to 2020-05-21 07:28:21.001 (12.0 seconds) and wrote 37 records for F.US.SIEN20 \| 2020-05-21 07:28:27.787 Added 1 Time and Sales records to Intraday data file for F.US.SIEN20 after download. \| 2020-05-21 07:28:27.788 HD Request # 24 \| Completion time: 0s \| 2020-05-21 07:28:27.788 HD Request # 24 \| Intraday data download complete for F.US.SIEN20. Unique request ID: 24 \| 2020-05-21 07:28:27.788 Removing historical data download ID 24. \| 2020-05-21 07:28:27.788 Real-time Intraday chart data file updates started for F.US.SIEN20 \| 2020-05-21 07:28:27.788 Intraday chart data file opened for F.US.SIEN20 \| 2020-05-21 07:28:27.788 HD Request # 24 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.788 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.788 HD Request # 25 \| Downloading Intraday chart data for F.US.USAH20 to the file F.US.USAH20.scid. Service: cqg \| 2020-05-21 07:28:27.788 HD Request # 25 \| Download start date-time: 2020-03-20 11:16:17.000 \| 2020-05-21 07:28:27.788 HD Request # 25 \| Using server: ds4.sierracharts.com port 10149 \| 2020-05-21 07:28:27.788 Socket (2) \| Creating socket. \| 2020-05-21 07:28:27.788 Socket (2) \| Connecting to IP: 192.81.56.146. \| 2020-05-21 07:28:27.789 Chart #12 has tagged chart #16 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.802 Socket (3) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.808 Socket (3) \| Closed. \| 2020-05-21 07:28:27.808 Chart #4 has tagged chart #3 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.811 HD Request # 25 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:27.861 HD Request # 25 \| Sending historical data logon request message. \| 2020-05-21 07:28:27.861 HD Request # 25 \| Requesting Intraday data. Start date-time: 2020-03-20 11:16:17. Record interval: 0. Symbol: F.US.USAH20 \| 2020-05-21 07:28:27.894 F.US.EPM20 5 Min #3 \| Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:27.907 HD Request # 25 \| Decompressing data. \| 2020-05-21 07:28:27.927 HD Request # 25 \| Receiving Intraday data for F.US.USAH20 starting at 2020-02-28 16:36:58 \| 2020-05-21 07:28:27.928 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:27.928 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:27.928 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:27.965 Socket (2) \| Closed. \| 2020-05-21 07:28:27.965 Historical data download thread signaled to stop. \| 2020-05-21 07:28:27.976 HD Request # 25 \| Received 5 records from 2020-02-28 16:36:58.000 to 2020-02-28 17:18:45.000 (41.8 minutes) and wrote 0 records for F.US.USAH20 \| 2020-05-21 07:28:27.976 HD Request # 25 \| Completion time: 0s \| 2020-05-21 07:28:27.976 HD Request # 25 \| Intraday data download complete for F.US.USAH20. Unique request ID: 25 \| 2020-05-21 07:28:27.976 Removing historical data download ID 25. \| 2020-05-21 07:28:27.976 Real-time Intraday chart data file updates started for F.US.USAH20 \| 2020-05-21 07:28:27.977 Intraday chart data file opened for F.US.USAH20 \| 2020-05-21 07:28:27.977 HD Request # 25 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:27.977 Triggering next historical data download in queue. \| 2020-05-21 07:28:27.977 HD Request # 26 \| Downloading Intraday chart data for F.US.RTYM20 to the file F.US.RTYM20.scid. Service: cqg \| 2020-05-21 07:28:27.977 HD Request # 26 \| Download start date-time: 2020-05-21 07:28:02.000 \| 2020-05-21 07:28:27.977 HD Request # 26 \| Using server: ds3.sierracharts.com port 10150 \| 2020-05-21 07:28:27.977 Socket (2) \| Creating socket. \| 2020-05-21 07:28:27.977 Socket (2) \| Connecting to IP: 65.182.172.42. \| 2020-05-21 07:28:27.977 F.US.GCEM20 5 Min #16 \| Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:28.010 HD Request # 26 \| Setting DTC encoding to Binary VLS \| 2020-05-21 07:28:28.040 HD Request # 26 \| Sending historical data logon request message. \| 2020-05-21 07:28:28.040 HD Request # 26 \| Requesting Intraday data. Start date-time: 2020-05-21 07:28:02. Record interval: 0. Symbol: F.US.RTYM20 \| 2020-05-21 07:28:28.061 HD Request # 26 \| Decompressing data. \| 2020-05-21 07:28:28.087 HD Request # 26 \| Receiving Intraday data for F.US.RTYM20 starting at 2020-05-21 07:28:02 \| 2020-05-21 07:28:28.087 Socket (2) \| CloseSocket call. \| 2020-05-21 07:28:28.088 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2020-05-21 07:28:28.088 Historical data download thread signaled to stop. \| 2020-05-21 07:28:28.102 HD Request # 26 \| Timestamp of first Intraday data file record written: 2020-05-21 07:28:13 \| 2020-05-21 07:28:28.102 HD Request # 26 \| Received 12 records from 2020-05-21 07:28:02.000 to 2020-05-21 07:28:24.000 (22.0 seconds) and wrote 11 records for F.US.RTYM20 \| 2020-05-21 07:28:28.102 Added 1 Time and Sales records to Intraday data file for F.US.RTYM20 after download. \| 2020-05-21 07:28:28.103 HD Request # 26 \| Completion time: 1s \| 2020-05-21 07:28:28.103 HD Request # 26 \| Intraday data download complete for F.US.RTYM20. Unique request ID: 26 \| 2020-05-21 07:28:28.103 Removing historical data download ID 26. \| 2020-05-21 07:28:28.103 Real-time Intraday chart data file updates started for F.US.RTYM20 \| 2020-05-21 07:28:28.103 Intraday chart data file opened for F.US.RTYM20 \| 2020-05-21 07:28:28.103 HD Request # 26 \| Enabling Intraday chart updating for symbol. \| 2020-05-21 07:28:28.103 Triggering next historical data download in queue. \| 2020-05-21 07:28:28.103 Socket (2) \| Socket gracefully closed by remote side. \| 2020-05-21 07:28:28.114 Socket (2) \| Closed. \| 2020-05-21 07:28:28.114 Chart #5 has tagged chart #3 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:28.130 F.US.EPM20 5 Min #3 \| Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:28.143 Chart #8 has tagged chart #16 for full recalculation. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:28.338 F.US.GCEM20 5 Min #16 \| Performing a full recalculation because it has been tagged. Chartbook: TRADEPRO Chartbook I.cht \| 2020-05-21 07:28:28.434 Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.827 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.827 Opened cached Intraday file: C:\SierraChart\Data\F.US.JY6M20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.827 Opened cached Intraday file: C:\SierraChart\Data\F.US.CLEN20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.828 Opened cached Intraday file: C:\SierraChart\Data\F.US.MESM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.828 Opened cached Intraday file: C:\SierraChart\Data\F.US.RTYM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.828 Opened cached Intraday file: C:\SierraChart\Data\F.US.SIEN20.scid. Thread ID: 8108 \| 2020-05-21 07:28:30.828 Opened cached Intraday file: C:\SierraChart\Data\F.US.YMM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:35.831 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:35.832 Opened cached Intraday file: C:\SierraChart\Data\F.US.USAM20.scid. Thread ID: 8108 \| 2020-05-21 07:28:35.832 http://www.sierrachart.com/image.php?Image=1590064761658.png

[2020-05-21 14:36:32] #4 [Go To First Post]
John - SC Support - Posts: 31159
Please use the Force Login option to ensure that the system is getting the correct information from our servers. We are not seeing the Real-Time Denali Feed listed at the top of the Message Log. Refer to the information here: Sierra Chart - Software Login Instructions: Forced Login ---------- Separately, we noticed that for your Denali Exchange Data Feed you have both the "Full CME Group with Market Depth for Non-Professionals" and the "CME with Market Depth for Non-Professionals" enabled. You do not need both of these, as the first one contains the latter. Make sure you Deactivate whichever one you do not want to renew for next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-21 18:39:11] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
It looks like you are logging into Sierra Chart with an account that does not have the Denali Exchange Data Feed active. You have two Sierra Chart accounts . One them is from AMP. Refer to: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name In regards to this chart: http://www.sierrachart.com/image.php?Image=1590064761658.png There must be something not right with the configuration of that chart. We recommend just opening a new one. That would be the easiest thing to do. Otherwise, refer to: Chart Scale and Scale Adjusting: Chart Bars or Studies Not Completely within View, Not Displayed, or Cut Off. Reset Scales. And also make sure the chart bars are not set to be hidden through the Chart >> Graph Draw Type setting.: Chart Menu: Graph Draw Types (Chart menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 18:40:56

[2020-05-21 18:46:38] #6 [Go To First Post]
User123034 - Posts: 10
Force login didn't work sorry

[2020-05-21 19:02:59] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to login with your own Sierra Chart account. The one that you are logging into this Support Board with. Refer to post #5 above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-05-21 19:07:55] #8 [Go To First Post]
User123034 - Posts: 10
DA, rifer to Randy's notes and let him contact me

To post a message in this thread, you need to log in with your Sierra Chart account: