Support Board

Date/Time: Thu, 09 May 2024 20:35:34 +0000

Post From: data feed

[2020-05-21 12:11:00] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem with not receiving the full depth, provide the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also only post screen images following this method: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage And refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 12:12:13