Support Board
Date/Time: Mon, 15 Sep 2025 12:22:44 +0000
Post From: data feed
| [2020-05-21 12:11:00] |
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Update Sierra Chart to the current version: Software Download: Fast Update If you still have a problem with not receiving the full depth, provide the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) ---- Also only post screen images following this method: Support Board Posting Information: Attaching or Posting a Screenshot/Image (Optional) And refer to: File Menu: Not Receiving the Full Number of Market Depth Levels Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-05-21 12:12:13
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