Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Fri, 03 May 2024 05:49:28 +0000
Connection Issues
View Count: 447
| [2020-03-02 19:34:34] |
| MassES Trading - Posts: 2 |
|
I have set up CQG through NinjaTrader 8 and Phillip Capital. When I enter in the user name and password provided it cannot connect to Sierra Charts. Can you please help me? Also If there is a phone number I can call this would be much easier to correct as well as in any future issues. I am aware of the $0.75/minute charge for the phone calls. Thanks in advance!
|
| [2020-03-02 20:57:45] |
| |
|
This is not something we have control over. We don't think a call is going to resolve this. It is going to be most productive if you just follow our instructions below to provide the Message Log and then we tell you what you need to do. And also please be aware of the information here: Using Sierra Chart with Ninja Trader Brokerage We really recommend that you use the Sierra Chart order routing service instead: Sierra Chart / Trading Technologies Futures Order Routing Service To avoid these kinds of connection issues because they are going to be ongoing for you. Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 20:58:44
|
To post a message in this thread, you need to log in with your Sierra Chart account: