Support Board
Date/Time: Mon, 07 Jul 2025 03:05:21 +0000
Post From: Connection Issues
| [2020-03-02 20:57:45] |
| |
|
This is not something we have control over. We don't think a call is going to resolve this. It is going to be most productive if you just follow our instructions below to provide the Message Log and then we tell you what you need to do. And also please be aware of the information here: Using Sierra Chart with Ninja Trader Brokerage We really recommend that you use the Sierra Chart order routing service instead: Sierra Chart / Trading Technologies Futures Order Routing Service To avoid these kinds of connection issues because they are going to be ongoing for you. Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Connect to the data feed with File >> Connect to Data Feed. After about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-03-02 20:58:44
|