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GAIN/OEC - Ready to Switch Data Feeds, but first ... SC version 2037

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[2020-01-21 15:42:47] #1 [Go To First Post]
NRGTrader - Posts: 351
Gain Capital - Historical data from 1200ET Jan 20 to 0800 ET Jan 21 missing for 6E,6B,6C,6A - could you please update these with missing data? 1. I will now consider switching data feed to Sierra. Gain issues have become ridiculous. All I need is all CME markets with market depth. Is the cost $15.75/mo (I presume the “Denali Feed is best, most economical way to do this?) 2. Are the symbols the same for Denali as those I've been using with Gain - I have lots of data files I'd like to utilize and do not want to go through cumbersome process of renaming the files. 3. Can I continue to use the Gain/OEC Trader to enter orders? 4. I assume if I switch to the Sierra Order routing, then I can not use the Gain/OEC Trader platform to enter orders, correct? Sierra Order routing is $20/mo in addition to Denali data feed, correct? 5. Bottom line I prefer to keep Gain as broker and use their Gain/OEC order platform, but am willing to consider other options with Gain. Suggestions please. All I'm searching for is best way to have no data problems, continue to use Gain as broker, ability to use their Gain/OEC Trading platform and use their iPhone mobile app. What is the most economical method to accomplish this? Thank you.

[2020-01-21 17:12:11] #2 [Go To First Post]
John - SC Support - Posts: 31159
The way to accomplish what you want is to use the Denali Exchange Data Feed for your data and use Gain Capital as your Trading provider. This is very easy to accomplish, and we will give you two free months of the Exchange Data Feed to help get you transitioned. The Exchange Fees, however, are not something we can discount, so those will still be your responsibility. Although the rest of the month in which you sign up you get the exchange for free. After that the exchange fee for the CME Group with Market Depth is $15.75 USD per month. We will be receiving an email asking you to complete the Agreements that are necessary for us to enable the data feed for your account. Please complete those agreements and let us know and we will work with you to get everything setup. Or, if you like, you can go through the Setup Instructions for the Denali Exchange Data Feed and work through the process and just let us know if you have any questions. you will find those instructions here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 17:23:45

[2020-01-21 17:14:10] #3 [Go To First Post]
John - SC Support - Posts: 31159
We see you have already activated the Denali Exchange Data Feed. We will take care of the pricing for the feed for you. Let us know if you need any help with the setup, or if everything is now working fine for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 17:24:06] #4 [Go To First Post]
John - SC Support - Posts: 31159
Post #2 updated to reflect 2 free months of the Denali Exchange Data Feed. Sorry for the misprint. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 17:37:55] #5 [Go To First Post]
NRGTrader - Posts: 351
Already setup. I imagine I'll have questions since I see the symbols for some contacts are different (e.g., min currencies, crude and natural gas full size) What are advantages of using SC order routing - can I use that and still use Gain Trading Platform? If not, suggestions? I do need access to mobile order app or at least a method to enter and monitor orders on iPhone (even if through another app). Thanks

[2020-01-21 17:45:21] #6 [Go To First Post]
NRGTrader - Posts: 351
Also, what is the best way with this feed to maintain a continuous futures chart? With old feed, I would roll to manually adjust data and all chart drawings with appropriate amount on rollover date. Then I would exit SC, change prior front month (the one I made adjustments to) to the current front month symbol, reopen SC and change the chart settings symbol to current front month symbol. SDoin so allowed me to keep a longterm chart with all rollover adjustments cumulative to the most recent front month. Suggestions?

[2020-01-21 17:50:15] #7 [Go To First Post]
John - SC Support - Posts: 31159
The symbols should not change. Be sure you still have Gain Capital/OEC selected in the File >> Data/Trade Service Settings. You then only need to select the option on that same window for Allow Support for Sierra Chart Data Feeds. If you have selected SC Data - All Services in the Data/Trade Service Settings, then change it back and if you have already opened charts with the other symbol names, then select Edit >> Translate Symbols to Current Service. This will update the symbols back to the Gain symbols. WRT Continuous contracts - there would not be any difference in how Continuous Contracts are handled. Given what you have stated though, it sounds like you may be doing more work than you need to. Are you using the Continuous Contracts option within Sierra Chart? Refer to the following: Continuous Futures Contract Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 18:33:37] #8 [Go To First Post]
NRGTrader - Posts: 351
No, I am not using continuous contracts. I believe I tried that a year or so ago with the gain data feed and it resulted in error on historical charts. I do not recall exactly, but I do know I tried and switched back to the "old" method which I outlined here. I'll try the continuous again and compare. That reminds me of another question though. Why when I have several charts open in a chart book and on advanced settings I have chart settings>advanced settings 2>chart linking> (a link number to a specific chart), symbol - all charts do not update to the symbol in the link selection when I change that chart symbol? Lastly, what are the advantages of using SC order routing - can I use that and still use Gain Trading Platform? If not, suggestions? I do need access to mobile order app or at least a method to enter and monitor orders on iPhone (even if through another app). Thank you. Hopefully the data issues are behind now.

[2020-01-21 19:00:07] #9 [Go To First Post]
John - SC Support - Posts: 31159
Chart Linking: The only thing we can think of is that you do not have all the charts set to have the same link number, or have them all set to link the symbol. Both items have to be set on each chart. When that is the case, then changing the symbol on one chart will change it for the other(s). Refer to the following for more information on chart linking: Chart Settings: Chart Linking (Chart >> Chart Settings >> Linking menu) SC Order Routing: The SC Order Routing uses TT for the backend, rather than Gain. So it is either one or the other. One of the main advantages to the SC Order Routing with TT is the $0.10 per side for orders. This is generally cheaper than others (we do not know exactly what Gain charges, so we can't compare here). There are other advantages in terms of how it works with Sierra Chart. Refer to the following page for all the information: Sierra Chart / Trading Technologies Futures Order Routing Service Mobile App: If you continue to use Gain, then you can continue to use their Web-based app. If you change to the Sierra Chart Order Routing with TT, then we have developed a browser based system that will allow you to place or modify orders. It is still being worked on, but it does allow for basic functionality should the main program not be available to you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 19:07:35] #10 [Go To First Post]
NRGTrader - Posts: 351
I'll recheck the settings on chart linking, but I'm relatively certain they are all set to link to same chart and that symbol (ie., on each chart I have Link to chart 1, and then only have checked symbol). Unclear what you mean regarding $0.10 per side for orders. I pay a clearing, NFA and brokerage fee. I assume to use SC order routing I'd still need a broker, correct? Is there a version of the mobile browser I can check?

[2020-01-21 20:44:01] #11 [Go To First Post]
NRGTrader - Posts: 351
OK, I think I solved the link issue. REMAINING QUESTIONS: Unclear what you mean regarding $0.10 per side for orders. I pay a clearing, NFA and brokerage fee. I assume to use SC order routing I'd still need a broker, correct? Is there a version of the mobile browser I can check? I presume to use the DOM for order entries in Gain?OEC trader (ie., their DOM), I still need to have their data feed, i.e., I can't use the Denali data feed for their trading platform? Therefore I need Denali + CME + Gain Capital data feed?

[2020-01-21 21:30:44] #12 [Go To First Post]
Sierra_Chart Engineering - Posts: 14111
Can you tell us what commission you pay Gain Capital now? The exchange fee per transaction and the NFA fee, is going to be the same no matter where you go. The variation would be with the commission and any order routing transaction fee. If you are using the Sierra Chart TT based order routing service the transaction fee is $0.10 per contract per side. And we can refer you to a broker who can start the commission at $0.50 per contract per side and go lower based on trading activity. We want to know how this compares to Gain Capital. We do have some flexibility to make sure that you get a comparable deal. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 21:36:03] #13 [Go To First Post]
Sierra_Chart Engineering - Posts: 14111
You can look at the Sierra Chart web-based trading panel here for our order routing service and also our simulated futures trading service: https://www.sierrachart.com/UserControlPanel.php?page=TradeAccountDataAndOrderEntry It does not yet have market data support but that is going to be added. If you switch to our order routing service, you will not be involving Gain Capital anymore or there trading software. We cannot answer any questions in relation to their trading software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-21 21:36:13

[2020-01-21 21:44:03] #14 [Go To First Post]
NRGTrader - Posts: 351
OK, will need market data support (timing of that?) I believe you are stating that if I switch to SC order routing, I'd need a new broker, correct? Please shoot me an email regarding post #12 and I'll reply. Anyway on trading DOM in SC to have a bracket that shows the exits BEFORE I enter an order? For example, cursor on a price for entry and the limit exit and stop is show at the appropriate price for the entry as well as sliding the entry price also slides the exits. Thanks for assistance today.

[2020-01-21 21:52:25] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
For the email regarding post #12 you can use support@sierrachart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-21 21:53:53] #16 [Go To First Post]
John - SC Support - Posts: 31159
You are already set for the Market Data to be coming from the Denali feed. You should see the following - [M] after the symbol in the header line on the chart. If that [M] is there, then you are getting the data from the Denali Feed and not from Gain. Refer to the following for more information: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services If you switch to the SC Order Routing, it would depend on who your broker currently is. If they have support for TT, then you would not change brokers, just the clearing firm. It is something you would need to ask your current broker. What you are asking about in terms of showing the brackets before the order is finally placed is not currently supported. We will add it to our list of work, but we cannot commit to any timeframe as to when we could get to it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-22 10:45:03] #17 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
2. Are the symbols the same for Denali as those I've been using with Gain - I have lots of data files I'd like to utilize and do not want to go through cumbersome process of renaming the files. There are no symbol changes. Regarding continuous futures contract charts, this is definitively the method you should be using and no other: Continuous Futures Contract Charts You are not going to have any problem with this when using the Sierra Chart data feeds. If there any data errors you just need to re-download the data: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data To perform contract rollovers, refer to: Changing to a New Futures Contract Month Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-22 10:46:42

[2020-01-22 12:49:56] #18 [Go To First Post]
NRGTrader - Posts: 351
re: post 15 Sent email re: post 16 >What you are asking about in terms of showing the brackets before the order is finally placed is not currently supported. We will add it to our list of work, but we cannot commit to any timeframe as to when we could get to it. I believe I asked for this previously. This is one if not the main reason I prefer the Gain DOM bracket orders over SC. >If you switch to the SC Order Routing, it would depend on who your broker currently is. If they have support for TT, then you would not change brokers, just the clearing firm. I have been with Gain for approximately 15 years. They were originally Open e Cry. Do you happen to know if they support TT? Thank you

[2020-01-23 13:45:26] #19 [Go To First Post]
NRGTrader - Posts: 351
Can I still use Gain/OEC order routing, cancel their data feed and use trading DOM and data in Sierra Chart - if I choose to not use the Gain/OEC Trade Platform for entries/exits?

[2020-01-23 14:51:18] #20 [Go To First Post]
John - SC Support - Posts: 31159
WRT Post #19: Yes, you can continue to use Gain for your trades for the time being. But, sometime in the next few months we will not be supporting that interface any longer. Therefore, we suggest you look at the following alternative: Sierra Chart / Trading Technologies Futures Order Routing Service For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-23 15:02:57] #21 [Go To First Post]
NRGTrader - Posts: 351
John - already switched over to Denali Jan 21. Sent email regarding post #12, #15 to support@sierrachart.com . Awaiting feedback.

[2020-01-23 20:30:54] #22 [Go To First Post]
NRGTrader - Posts: 351
I know you all are busy - just want to be sure this isn't lost in the shuffle. Thank you

[2020-01-27 14:44:42] #23 [Go To First Post]
NRGTrader - Posts: 351
RE: #17 Continious Futures Contract rollover For example I have Nat Gas, GNGG20 set to continuous contract : Charts Settings>Main>Auto Roll Futures Symbols Charts Settings>Advanced Setting Continuous Contract - Date Rule Rollover - Back Adjusted Global>Symbol Settings> GNG?## >Rollover Method>5 business days before contract month (ie.e, the default for the symbol) GNGG20 actually flipped to active month last Thursday, Jan 23. Today is Jan 27, the beginning of the fifth day prior to the GNGH20 contract month and my charts still show the GNGG20 as the symbol as well as the updating data is for the GNGG20 contract. Why hasn't the data auto rolled to the new contract? Does it flip the end of the day on the 5th business day before the contract month?

[2020-01-27 20:44:13] #24 [Go To First Post]
Sierra_Chart Engineering - Posts: 14111
Regarding post #23, you have a misunderstanding. Refer to the documentation for this setting: Chart Settings: Automatically Rollover Futures Symbol (Chart >> Chart Settings >> Symbol >> Symbol menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-27 21:04:05] #25 [Go To First Post]
NRGTrader - Posts: 351
So this part of the instructions which I read before I sent #23 does not apply if Sierra Chart is completed shutdown and then reopened which automatically loads chartbooks defined in General Settings>Files to Open at Startup? "The rollover will only occur when the Chartbook the chart is contained within is opened or the chart is reloaded with Chart >> Reload and Recalculate." I assumed that when charts are reopened after Sierra Charts has been shutdown for some time since new data is required to be loaded that the charts would recalculate (they already reloaded when SC reopened). Is this not the case? Date Time Of Last Edit: 2020-01-28 21:33:22

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