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Date/Time: Wed, 19 Feb 2020 20:54:44 +0000



No historical data

[2020-01-21 09:44:05]
NigelDams - Posts: 9 | Ending Date: 2020-09-04
Hi - I came back from Christmas break yesterday, and for the first time ever, when SC finished with downloading historical data, there wasn't any. The oldest data I had was one hour or so. My data feed is from DTN IQ and I've already been through all the tests with them and established that the data feed itself is in place and working.
I've looked on the SC help forum and tried deleting and downloading (several times), completely powering off the machine overnight, using force login and nothing works.
The system is exactly identical to when I turned it off before Christmas, except for the fact of having no historical data.

Hope you can help
[2020-01-21 10:01:41]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
----

Also you really should use one of these data feeds documented here:
https://www.sierrachart.com/index.php?page=doc/RealTimeDataFeedsAvailableFromSierraChart.php

You will save a lot and these are better data feeds. And we are able to properly support them.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-21 11:46:52]
NigelDams - Posts: 9 | Ending Date: 2020-09-04
I did what you suggested - here's the message log:

Software version: 2036 64-bit | 2020-01-21 11:38:00.137

Usage end date: 2020-09-04 | 2020-01-21 11:38:00.137

Enabled for: Advanced Features 2. | 2020-01-21 11:38:00.137

Enabled for: Sierra Chart Historical Data Service. | 2020-01-21 11:38:00.137

Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-21 11:38:00.137

Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-21 11:38:00.137

Current selected Data/Trading service: IQFeed | 2020-01-21 11:38:00.137

Custom symbol settings values: enabled | 2020-01-21 11:38:00.137

Chart Update Interval: 500 | 2020-01-21 11:38:00.137

Intraday Data Storage Time Unit: 0 | 2020-01-21 11:38:00.137

Time Zone: +00:00:00 (GMT+00BST+01,M3.5.0/01:00,M10.5.0/02:00) | 2020-01-21 11:38:00.138

2020-01-21 11:38:00 Local computer time | 2020-01-21 11:38:00.138

2020-01-21 11:38:00 Local computer time in UTC | 2020-01-21 11:38:00.138

2020-01-21 11:38:00 Local computer time in SC Time Zone | 2020-01-21 11:38:00.138

2020-01-21 09:36:35 Server time in UTC | 2020-01-21 11:38:00.138

Local computer UTC time and Server UTC time difference: 0 seconds. | 2020-01-21 11:38:00.138

Program path: C:\SierraChart\ | 2020-01-21 11:38:00.138

Data Files path: C:\SierraChart\Data\ | 2020-01-21 11:38:00.138

OS Version Number: 10.0 | 2020-01-21 11:38:00.139

Locale Setting: C | 2020-01-21 11:38:00.139

DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2020-01-21 11:38:00.139


IQFeed | Using primary service for historical data for XG# | 2020-01-21 11:38:41.433

Added historical Intraday data request for XG# to the queue. | 2020-01-21 11:38:41.433

Intraday data recording state for symbol XG# is set to download 'Pending'. | 2020-01-21 11:38:41.433

Triggering next historical data download in queue. | 2020-01-21 11:38:41.433

Reloading all charts with filename: XG#.scid | 2020-01-21 11:38:41.433

HD Request # 3 | Downloading Intraday chart data for XG# to the file XG#.scid. Service: dtn | 2020-01-21 11:38:41.433

HD Request # 3 | Performing multistage download. Downloading Minute data first. | 2020-01-21 11:38:41.433

HD Request # 3 | Download start date-time: 1992-09-04 12:38:41.000 | 2020-01-21 11:38:41.433

HD Request # 3 | Disabling Intraday chart updating for symbol. | 2020-01-21 11:38:41.433

HD Request # 3 | Requesting Minute data beginning at 1992-09-04 07:38:41 US Eastern Time. Request: HIT,XG#,60,19920904 073841,,,,,1,3,

| 2020-01-21 11:38:41.433

XG# 30 Min #1 | Reloading chart. | 2020-01-21 11:38:41.621

XG# 4 Min #27 | Reloading chart. | 2020-01-21 11:38:41.625

XG# 30 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.629

XG# 4 Min #6 | Reloading chart. | 2020-01-21 11:38:41.634

XG# 4 Min #27 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.637

XG# 4 Min #6 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.644

XG# 4 Min #5 | Reloading chart. | 2020-01-21 11:38:41.646

XG# #3 | Reloading chart. | 2020-01-21 11:38:41.655

XG# 4 Min #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.658

XG# 4 Min #4 | Reloading chart. | 2020-01-21 11:38:41.662

XG# #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.666

XG# 4 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.670

XG# 4 Min #2 | Reloading chart. | 2020-01-21 11:38:41.873

XG# 4 Min #2 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\XG#.scid | 2020-01-21 11:38:41.880

HD Request # 3 | Receiving Intraday Minute data for XG# | 2020-01-21 11:38:41.982

HD Request # 3 | Receiving Intraday data for XG# starting at 2006-01-13 16:26:00 | 2020-01-21 11:38:41.982

HD Request # 3 | Timestamp of first Intraday data file record written: 2006-01-13 16:26:00 | 2020-01-21 11:38:42.416
[2020-01-21 15:36:43]
Sierra Chart Engineering - Posts: 81266 | Ending Date: 2020-06-09
You did not wait long enough for the data download to complete. Follow through the procedure below again and be sure to wait a minute or so. Maybe wait two or three minutes.

Follow the instructions here to clear the Message Log:
https://www.sierrachart.com/index.php?page=doc/MessageLog.html#Clearing

Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download".

After about a minute provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2020-01-22 09:44:33]
NigelDams - Posts: 9 | Ending Date: 2020-09-04
You appear not to have understood. The data download DID complete. And when it had finished, there was only a few hours of data on the page. Less than one day. On all charts. I did 'delete and download' several times, maybe five times. Every time, the same result. No matter how long I waited. On one occasion I did the download, then went to a meeting and a lunch. When I came back, there was only a few hours of data.

The download DID complete.
[2020-01-22 09:50:14]
Sierra_Chart_Engineering - Posts: 529 | Ending Date: 2020-11-26
Yes we understand but we have no way to see exactly what was downloaded until you show us the full log after the download completes.

Also refer to:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#MissingOrIncompleteIntradayChartData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2020-01-22 11:29:25]
NigelDams - Posts: 9 | Ending Date: 2020-09-04
Oh, I see, sorry.

As it happens, the problem has cured itself. This morning everything is back to normal.

Thanks for your time.

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