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Direct MessagesDate/Time: Sat, 04 May 2024 10:51:08 +0000
TT routing service question
View Count: 920
| [2020-01-03 15:16:22] |
| User912281 - Posts: 18 |
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Thank you! The transition to the live data server went well. And I was also successful in setting up both simulation and live copies of SC. All intraday data appear to be downloading well. However, I am only able to download today's daily data. When I attempt to download any other historical daily data, I receive a "Download failed" error message. Before the transition to the live data server, I was able to download all relevant daily data. I deleted all existing data and downloaded new data but no success. Both the simulation and live accounts are having the same issue. As an FYI, I only downloaded intraday and daily data for ES, which is the only futures contract I trade. A related observation: I understand the server is not able to capture the account balance information in live time. However, it has been several hours and the account balance still shows about $100 but the actual account balance is significantly higher. |
| [2020-01-03 16:47:13] |
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Regarding the historical daily data issue. Follow the instructions below and we will determine what the problem is: Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog The account balance eventually will update within 24 hours. One thing you can do to cause an immediate update is just simply put an order in which will not fill, and cancel it and then the balance will update within a minute. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-03 17:49:52
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| [2020-01-03 17:38:12] |
| Chad - Posts: 231 |
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Hi SCE - what the OP mentioned about "...the server is not able to capture the account balance information in live time" - is it possible given TT's infrastructure to increase the refresh rate of the account balance? If so, is this in your near-term plans?
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| [2020-01-03 17:52:28] |
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How the account balance works with TT is documented here: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#UnsupportedPositionAndAccountBalanceFields Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-03 17:52:51
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| [2020-01-03 18:15:31] |
| Chad - Posts: 231 |
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Wow, honestly that seems worse than Interactive Brokers' limitations with accounting info updates.
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| [2020-01-03 19:17:24] |
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Yes TT does not have the best account balance reporting. With our own upcoming CME order routing, the account balances will update every 10 seconds. You can see how this works, with this service: Simulated Futures Trading Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-04 05:16:28
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| [2020-01-03 19:23:43] |
| Chad - Posts: 231 |
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Thanks for the info, I'll definitely wait til your routing service is available. As to the other exchanges, seems it's still limited to TT or other (IB, etc), yes? Date Time Of Last Edit: 2020-01-03 20:07:31
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| [2020-01-04 05:16:54] |
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We are not understanding the question.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-04 16:43:35] |
| Chad - Posts: 231 |
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Sorry; I meant that your new routing service will be only for CME Group exchanges, for the indefinite future, yes? I'm trying to decide where to route orders and get account updates where other exchanges are involved...if the TT-backed service has those limitations of account/position/etc update frequencies, I'll likely stick with IB for Eurex, HKFE, etc. |
| [2020-01-05 05:40:40] |
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Regarding the historical daily data issue from post #1, the message log you provided simply does not show any re-downloading of data for the historical daily chart. You did this for an Intraday chart. Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-05 14:31:31] |
| User912281 - Posts: 18 |
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Regarding the historical data issue, please see the following (I received an error message after executing a "delete and download data" that download failed on the daily chart, and I see an error message in the following Message Log that "user login failed", but the login credentials are working for logging into the platform and downloading intraday data): Software version: 2028 64-bit | 2020-01-05 06:25:12.235 Usage end date: 2020-03-18 | 2020-01-05 06:25:12.235 Enabled for: Advanced Features 2. | 2020-01-05 06:25:12.235 Enabled for: Sierra Chart Historical Data Service. | 2020-01-05 06:25:12.235 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2020-01-05 06:25:12.235 Enabled for: Denali Real-Time Exchange Data Feed. | 2020-01-05 06:25:12.235 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2020-01-05 06:25:12.235 Enabled for exchange: INDEXES_DATA_BARCHART | 2020-01-05 06:25:12.235 Enabled for exchange2: CME | 2020-01-05 06:25:12.235 Received 1 data feed usernames. | 2020-01-05 06:25:12.235 Allow Support for Sierra Chart Data Feeds is enabled. | 2020-01-05 06:25:12.235 Current selected Data/Trading service: SC Futures Order Routing/Data | 2020-01-05 06:25:12.235 Custom symbol settings values: enabled | 2020-01-05 06:25:12.235 Chart Update Interval: 500 | 2020-01-05 06:25:12.235 Intraday Data Storage Time Unit: 0 | 2020-01-05 06:25:12.235 Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2020-01-05 06:25:12.235 2020-01-05 06:25:12 Local computer time | 2020-01-05 06:25:12.235 2020-01-05 14:25:12 Local computer time in UTC | 2020-01-05 06:25:12.235 2020-01-05 06:25:12 Local computer time in SC Time Zone | 2020-01-05 06:25:12.235 2020-01-05 14:04:09 Server time in UTC | 2020-01-05 06:25:12.235 Local computer UTC time and Server UTC time difference: 1 seconds. | 2020-01-05 06:25:12.235 Program path: C:\SierraChart (demo)\ | 2020-01-05 06:25:12.235 Data Files path: C:\SierraChart (demo)\Data\ | 2020-01-05 06:25:12.235 OS Version Number: 10.0 | 2020-01-05 06:25:12.236 Locale Setting: C | 2020-01-05 06:25:12.236 Added historical Daily data request for ESH20_FUT_CME to the queue. | 2020-01-05 06:25:21.156 Triggering next historical data download in queue. | 2020-01-05 06:25:21.156 HD Request # 5 | Downloading Historical Daily chart data for ESH20_FUT_CME. Starting date: 2020-01-03. Service: sc_futures.dtc.trading | 2020-01-05 06:25:21.156 HD Request # 5 | Requesting historical Daily data for ESH20 starting at 2020-01-02 | 2020-01-05 06:25:21.156 HD Request # 5 | Error downloading historical Daily data for ESH20_FUT_CME. Error executing query: User login failed | 2020-01-05 06:25:22.616 HD Request # 5 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH20_FUT_CME | 2020-01-05 06:25:22.616 HD Request # 5 | Completion time: 0s | 2020-01-05 06:25:22.616 HD Request # 5 | Daily data download complete for ESH20_FUT_CME. Unique request ID: 5 | 2020-01-05 06:25:22.616 Removing historical data download ID 5. | 2020-01-05 06:25:22.616 Triggering next historical data download in queue. | 2020-01-05 06:25:22.616 ESH20_FUT_CME[M] 300 Day #10 | Reloading chart. | 2020-01-05 06:25:22.765 ESH20_FUT_CME[M] 300 Day #10 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart (demo)\Data\ESH20_FUT_CME.dly | 2020-01-05 06:25:22.775 |
| [2020-01-06 22:31:46] |
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We apologize for the delay. We know what what the problem is. We are going to resolve it today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-01-06 22:35:46] |
| User912281 - Posts: 18 |
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Thank you!
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| [2020-01-08 22:08:13] |
| User912281 - Posts: 18 |
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Thank you SC Support! Working again!! |
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