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Direct MessagesDate/Time: Thu, 25 Apr 2024 19:41:09 +0000
Denali activation problem.
View Count: 1060
| [2019-11-27 21:15:56] |
| User600744 - Posts: 29 |
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I am trying to connect Denali to my Amp account. Amp say they can not connect me unless i subscribe through them. I am set up for Denali direct through sierra chart. What Do i do now? Thanks |
| [2019-11-28 03:13:40] |
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You have activated the Denali Exchange Data Feed, this just replaced the Sierra Chart Exchange Data Feed which will not renew next month. If there was no issue previously with the Sierra Chart Exchange Data Feed at AMP, there should be no issue with Denali. But do update to the current version: Software Download: Fast Update And you do need to connect Sierra Chart your trading account as well: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Also available to you is the Sierra Chart Order Routing Service --> many AMP clients that are focused on the CME Group Exchanges use the Denali Feed with the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-28 13:49:16] |
| User600744 - Posts: 29 |
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I have never had my Amp account connected to Sierra chart data only CQG. I am now moving over to Denali with order routing. When I try to connect to Sierra Chart Trading in DTC I get this maessage: Connection error message from service: SC Futures Order Routing/Data Connection error. Trade account not assigned I have contacted Amp and they say thay cant do anything because I purchased directly from you. Can you please help. Thanks |
| [2019-11-28 15:47:26] |
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First, when using the Denali Exchange Data Feed, it is meant to be used with a trading service like CQG or the SC order routing service. You would not normally use SC Data-All Services. But you can and it is certainly find to do that so long as you have gone through the monthly verification process that you have a trading account to be able to access the real time CME data. This is explained here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Connection error message from service: SC Futures Order Routing/Data Connection error. Trade account not assigned In regards to this, AMP has set you up with a new Sierra Chart account. They should have sent you the login details for that new account. Follow the instructions here to use those:Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name That account is now set to use the SC Order Routing Service. You do need to complete the market data agreements for that account. You should be getting a link by email for those. Let us know if you need more help. So finally, there is no need to be renewing anything on the Sierra Chart account you posted this support request with. We can transfer the balance you have on this account to the new one you have with AMP, let us know if you want us to do that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-28 15:48:28
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| [2019-11-28 15:51:30] |
| User600744 - Posts: 29 |
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I have completed the agreements. I have got my password and have logged in. My chart is not moving and my heatmap is not showing up. What is wrong. Thnaks |
| [2019-11-29 16:50:09] |
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We apologize for the delay. Can you tell us what the account name is under Help >> About within Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-11-29 19:11:36] |
| User401229 - Posts: 14 |
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I have sent Ray an email with my account name details. Can somone please take a look Thanks |
| [2019-11-29 19:32:23] |
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Can we call and have a look remote assistance now? But also keep in mind the markets are currently closed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-11-29 19:32:30
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| [2019-11-29 19:42:58] |
| User401229 - Posts: 14 |
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My last bar on CL was at 12.44 and 50seconds On a 10 second chart On NQ it was at 11.59 and 50 seconds Does this tie into market closing times? Am I able to download historical market depth and use replay mode? Thanks |
| [2019-11-29 20:50:57] |
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The ES futures closed at 13:15 US Eastern time. NQ would have been the same. CL closed at 13:45 US Eastern time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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