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changing from AMP-Rithmic data feed to Sierra's (non-professional)

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[2019-12-13 21:23:26] #50 [Go To First Post]
User912279 - Posts: 102
Thank you. In fact we discussed this last November and you were working on it back then, so I guess during this year you definitely finished it. Will you enable it in the next version? Thank you.

[2019-12-16 03:10:55] #51 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update to prerelease 2027. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-16 20:21:07] #52 [Go To First Post]
User912279 - Posts: 102
Thank you I have updated and have been monitoring all day the pulling/stacking. I tried to find on the right clock menu a reset for them, but I couldn't. Am I missing something?

[2019-12-17 14:09:41] #53 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You are not running version 2027 or higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-17 14:38:01] #54 [Go To First Post]
User912279 - Posts: 102
Thank you. I ran the Pre-release updating again without errors and now I even have the 2028 and it works. Thank you.

[2019-12-31 07:56:52] #55 [Go To First Post]
User912279 - Posts: 102
Dear Sirs, Sierra tells me I should top-up my balance in order to continue using Sierra tomorrow. This makes no sense as my AMP account still holds $50 to pay the upcoming Sierra Package-5 for $25. Also, for the Denali feed and CME exchange, $30.25 should be covered by my current Sierra Balance of $31. Is there really a problem?

[2019-12-31 13:48:49] #56 [Go To First Post]
User912279 - Posts: 102
Dear Sirs, Please make sure that my access is continuous into the new year.

[2019-12-31 16:15:54] #57 [Go To First Post]
SC Support - Posts: 1795
Can we give you a call to speak about this?

[2019-12-31 16:32:06] #58 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
One thing to be aware of is your Sierra Chart account is no longer associated with AMP and any funds you have in your AMP account cannot be used to pay for Sierra Chart services. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2019-12-31 16:50:48] #59 [Go To First Post]
User912279 - Posts: 102
You can reach me on SkyPe name ydcsaba.

[2019-12-31 16:57:54] #60 [Go To First Post]
User912279 - Posts: 102
I am surprized as according to the above conversation from November and December, I still was supposed to pay with my AMP account balance for the Sierra Package 5, while Sierra charges the Denali feed directly from my account here. Can you reestablish the AMP payment or should I request a Setup with AMP again for a Sierra Package with Denali feed? Doesn't this mean that they would like to then charge me for the Denali feed as well?

[2019-12-31 18:07:02] #61 [Go To First Post]
User912279 - Posts: 102
Will you? Can you call me? PS: I have asked AMP to look into this, too.

[2019-12-31 18:53:06] #62 [Go To First Post]
User912279 - Posts: 102
You should know that AMP Futures has just confirmed that "this Sierra Account is set to be charged to the AMP account for December. Nothing has changed with this set up on the AMP end."

[2019-12-31 19:38:01] #63 [Go To First Post]
SC Support - Posts: 1795
Spoke to the Client, answered his questions, we plan to possibly connect again tomorrow, but we don't expect it to be necessary.

[2019-12-31 20:49:18] #64 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is precisely why when you put payment of your Sierra Chart account in the hands of others, that you run into these problems. You should pay for it yourself through this website and you are in full control. We do not handle any payment issues through affiliates. You have to work out that with them. Users should always be in control. Do not rely on AMP or anyone. When you use the payment and access control system, on this website you are in full control. Full control. We do not do any automatic billing and we do not store any credit card details. You are in full control. The only thing you have to rely upon us, is requesting a refund which we will take care of for a 5 USD service fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-12-31 20:52:27

[2019-12-31 20:59:13] #65 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have contacted AMP in regards to your account and we told them to stop all billing from your AMP account for Sierra Chart effective January 2020. They should not be billing you any further because Sierra Chart is not billing them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-01 02:15:53] #66 [Go To First Post]
User912279 - Posts: 102
Dear Sirs, Why did you do that now when AMP has just confirmed that they will charge and I don't have to worry. This was statedly my preference. Cancelling my AMP billing is precisely against our Agreement with you from November, when I switched from AMP's Rithmic data feed to Sierra's Denali data feed and agreed to pay for it directly and keep the AMP payment for the SC5 package active until my AMP account uses up the remaining $50 balance. This all stands in this thread above and I directly referenced it today, summarizing that the Agreement was to pay with my AMP account balance for the Sierra Package 5 as I did in November and December. Just before we spoke with your colleague Mathew, who also confirmed that the current setup will continue, AMP has also confirmed the imminent charge. In the current situation: I just have been charged $30.25 for the Denali data feed but Sierra does not accept my data feed connection neither thru InterActive Brokers, nor thru Denali, stating that my Current service package does not support it. Please reestablish the billing with AMP, as I wrote to you above, I will anyway migrate all my payment after February to you.

[2020-01-01 02:18:12] #67 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sorry we are not going to do anything further. This matter is now closed. We have spent enough time on this. This is final. Also Matthew was not in a position to provide a proper technical answer here. Please do not ask us about this further. This is absolutely final. This is a 65 post thread. This is getting to be insane and this is over with. It is over with. It is final. We are not going to respond further here. We have been far too accommodating here. This is over with and this is final. Refer to post #23. In the current situation: I just have been charged $30.25 for the Denali data feed but Sierra does not accept my data feed connection neither thru InterActive Brokers, nor thru Denali, stating that my Current service package does not support it. You need to make a payment for usage time following the instructions below: Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Add Usage Credit" on the Sierra Chart software menu. You can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-01 02:32:42

[2020-01-01 14:03:27] #68 [Go To First Post]
User912279 - Posts: 102
My sincere apologies Sir. I had NO IDEA, that combining the two billing would cause so much trouble (no less for me then for you). Believe me, I have read all your manuals already in early 2018, when I first had the opportunity to test SierraCharts and you have my respect for developing this immense Application. Reading those manuals made me understand how much you value your own clients as a preference to third-party providers. (I actually recognize from those readings your personal touch here in this thread, too, and appreciate that you took on my case personally.) Knowing your preference I made a decision in October to switch to Sierra's own Denali feed (as opposed to AMP's direct and also cheaper one) as early as I could with November. This was my error in judgement as the combination of two billings caused so much trouble, I did not anticipate and for that I apologize. Please don't blame Mathew, as he did not expect this either. Now I have topped up my Sierra account with the $25 fee I used to pay with AMP for SC5 Package to cover January directly Sierra. I do not understand thou how to re-activate the service.

[2020-01-01 18:47:05] #69 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have activated your Sierra Chart account for a week. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2020-01-01 22:21:55] #70 [Go To First Post]
User912279 - Posts: 102
I don't understand and the data feed doesn't work. Please check.

[2020-01-01 23:17:27] #71 [Go To First Post]
User912279 - Posts: 102
After numerous restarts and logging in with my Interactive Brokers account to Sierra the data feed finally started, but only 6 minutes into the OverNight open. This was exactly the situation I was attempting to avoid 2 days ago.

[2020-01-02 05:31:43] #72 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You would avoid this issue by using the Sierra Chart TT based order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Even if you just keep a small balance with your broker like 500 USD, this is a good way to guarantee determination of a funded trading account for CME requirements without having to do anything. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-01-02 05:32:18

[2020-01-02 14:18:03] #73 [Go To First Post]
User912279 - Posts: 102
This is confusing: In no uncertain terms I was told to only use Sierra, so I topped up my account with $25 for the SC5 Package but have now only a week left of Sierra? What you are suggesting is that I go back to handling everything with AMP, which is where I am coming from. This makes no sense. Please activate my Sierra Package SC5 for January.

[2020-01-02 17:32:47] #74 [Go To First Post]
User912279 - Posts: 102
Dear Sirs, I would appreciate an answer on the price of SC5 thru Sierra. Is it really so, that not only Denali data feed costs a 25% more than with a third party, but that SC5 package costs 50% more? You have to clarify, as this is not the understanding we had in October.

[2020-01-03 07:32:47] #75 [Go To First Post]
User912279 - Posts: 102
I did not receive any answer but during the night AMP has charged my account for Sierra for $25. What does this mean now?

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